Bullhorn

Provide first-level technical support and troubleshoot software issues across multiple product lines via various communication channels. | Requires proven customer service skills, technical troubleshooting experience, and preferably hands-on SQL Server knowledge. | Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization. Bullhorn is a fast-paced and dynamic environment where hard work and outstanding results are rewarded and celebrated. We value those that exhibit an eagerness to learn and a strong natural desire for continuous improvement and we encourage team members to stretch themselves, acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from within. We believe that leaders should care deeply about the development of their employees at all levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to achieve shared goals, creating a challenging and rewarding workplace for everyone. NOTE: This is a fixed term position going until the end of 2026 About the role Reporting to a Manager of Product Support, our Product Support Analysts are the core of what we do, which is creating and delivering an incredible customer experience! As a Product Support Analyst, you are on the front lines as our customers' first point of contact, responsible for understanding and empathizing with the technical challenges they’re facing and how these challenges impact their business. Supporting our 15+ product lines, it is your job to strive for first-call resolution, troubleshooting any errors and getting our customers back up and running so they can complete their work. Whether you are experienced in customer support with entry-level technical experience, or you’re a seasoned tech support analyst - we have an opportunity for you! Key Details: Fully Remote fixed-termfixed-term 40 hrs per week Training period for all hires, regardless of timezone, will be Monday – Friday 9:00 to 6:00 pm ET for the first 3 weeks (hrs may vary after the training period for different time zone locations) A typical day will include... Answering incoming Bullhorn customer tickets via phone, email, and/or chat, asking questions and gathering information to quickly resolve issues Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future Being a critical thinker and using independent judgment when required to solve challenging or new problems that arise If unable to fix the issue yourself, connecting the customer to the right experts via defined escalation paths Communicating with customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it Share your knowledge gained from troubleshooting issues by contributing to the global Bullhorn knowledge management system through flagging, editing, creating, and reusing articles Adhering to key customer and team-focused metrics to maintain high standards in performance This role is a fit for you if... You love interacting with people and have a proven track record of delivering incredible customer experiences through client/customer-facing interaction You are a quick learner who can confidently articulate software-related and technical concepts. You can demonstrate deep caring and critical thinking around problem resolution Bonus Points for: You have 1-3 years’ experience in technical troubleshooting in a B2C or B2B environment You have 1+ year of experience in delivering software support You have 1+ year of recent hands-on experience with relational databases (SQL Server), NOT A MANDATORY REQUIREMENT FOR THIS ROLE This role pays $25.00/hour. In addition, this role is eligible for a quarterly target bonus & a comprehensive benefits package. Compensation and Transparency Statement The posted range represents the good-faith estimate of what we expect to pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Actual pay within the range will be based on factors such as, but not limited to, experience, skills, qualifications, geographic location, internal equity, and business or organizational needs and affordability. In accordance with state and local pay transparency laws we disclose salary ranges in all job postings and provide additional information upon request. What we offer... Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more Unlimited Planned Paid Time Off Global Mental Health Support On-Demand Learning & Development Quarterly paid volunteer days Lucrative Employee Referral Program (eligible for prior to your first day) Company-wide mentor program Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization. We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table. If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.

Lead a technical support engineering team serving as the highest point of escalation for complex client issues and coordinate between engineering, development, and sales to drive resolutions and improvements. | Requires 3+ years leading and coaching teams with focus on people management over deep technical expertise; candidates must be located in West Coast or Mountain time zones. | Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization. Bullhorn is a fast-paced and dynamic environment where hard work and outstanding results are rewarded and celebrated. We value those that exhibit an eagerness to learn and a strong natural desire for continuous improvement and we encourage team members to stretch themselves, acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from within. We believe that leaders should care deeply about the development of their employees at all levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to achieve shared goals, creating a challenging and rewarding workplace for everyone. About the role As a Technical Support Engineering Manager, you'll lead the team serving as the highest point of escalation for complex client issues. You'll sit at the crossroads of engineering, development, support, professional services, and sales engineering to drive timely, high-quality resolution and ensure customers get the best possible outcome. You must be located in West coast or Mountain time zones. A typical day might include Escalation & ownership Own the team's ticket queue by reprioritizing and keeping focus on the highest-impact issues Lead escalations end-to-end: engaging clients directly, mobilizing internal resources, and guiding your team with a client-first lens Help your team get unstuck quickly, knowing who to loop in, when, and how to keep things moving Coaching & continuous improvement Coach your team on problem-solving, critical thinking, and root cause analysis Develop your team's technical skills and escalation instincts through hands-on guidance and feedback Identify inefficiency trends in tickets and escalations; bring process improvement and automation recommendations to leadership Cross-functional partnership Align cross-functionally to surface and drive holistic solutions beyond the support team What we're looking for A people-first manager with 3+ years leading, coaching, and performance managing teams We're not looking for the most technical person in the room. We're looking for someone who leads the people who are. The ability to coach, develop, and unblock a technical team matters far more than deep technical expertise A clear, confident communicator with strong attention to detail B2B SaaS experience is a plus Must be located in West Coast or Mountain time zones The annual base salary range for this position is $84,993 - $111,553. In addition, this role is eligible for an annual target bonus & a comprehensive benefits package. Compensation and Transparency Statement The posted range represents the good-faith estimate of what we expect to pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Actual pay within the range will be based on factors such as, but not limited to, experience, skills, qualifications, geographic location, internal equity, and business or organizational needs and affordability. In accordance with state and local pay transparency laws we disclose salary ranges in all job postings and provide additional information upon request. What we offer... Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more Unlimited Planned Paid Time Off Global Mental Health Support On-Demand Learning & Development Quarterly paid volunteer days Lucrative Employee Referral Program (eligible for prior to your first day) Company-wide mentor program Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization. We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table. If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us. For the past 25 years, Bullhorn has dedicated itself to building industry-leading, cloud-based software for the staffing and recruitment industry. Through partnerships with 10,000 customers globally, Bullhorn has built a vast knowledge base of recruitment best practices and deep domain expertise to help firms scale their businesses. Founder-led and headquartered in Boston, Bullhorn employs 1,400 people across 14 countries focused on delivering an incredible customer experience – its core mission. To learn more, visit www.bullhorn.com.