Brightline

Drive technical direction and write full-stack Ruby on Rails code while mentoring and collaborating with teams. | Significant Ruby on Rails experience, technical architecture influence, AI coding tools proficiency, and strong communication skills. | Welcome to Brightline! We are seeking a Full Stack Ruby on Rails Principal Software Engineer to drive technical direction across our platform, deepen our domain expertise in healthcare workflows, and raise the bar for the entire engineering team. We are primarily a Ruby on Rails shop and we are bought into keeping our tech stack simple so that we focus on shipping fast and having fun. Instead of betting on exciting new technologies, we favor straightforward solutions and defining standards so that the codebase and ecosystem are a joy to work with. We use Turbo, Tailwind, and ViewComponent to make beautiful UIs. Stimulus brings them to life and if we feel the need for it, we might sprinkle some React on top. We use Typescript where we think it benefits us, and default to Javascript otherwise. Our mobile apps leverage Hotwire Native to take advantage of existing web infrastructure. Responsibilities: Drive collaboration on technical direction for complex, cross-cutting systems — data modeling, API design, clinical workflow architecture, and integration patterns Scope and shape work end-to-end: from identifying the right problem to solving it, collaborating closely with product and design to define what “done” looks like Write code across the entire stack (currently Ruby + Rails on the backend and Turbo/Tailwind on the frontend) with a focus on the systems and abstractions that other engineers build on Evaluate technical risk and tradeoffs clearly — know when to invest in architecture and when to ship the simplest thing that works Mentor and elevate the team through architecture discussions, pairing, code review, and setting high standards without gatekeeping Build deep domain expertise in our problem space and use it to challenge product assumptions, surface risks early, and advocate for provider and member experience Collaborate across engineering, product, design, and clinical/operations teams to ensure technical decisions serve business and clinical goals Requirements: You're excited about improving behavioral health for children, teens, and their families You have significant experience developing software professionally, primarily Ruby + Rails, with a track record of influencing technical direction beyond your own code You shape how the team thinks about systems — you see how individual features connect to the broader architecture and can articulate tradeoffs to technical and non-technical stakeholders You own problems, not just tickets — you dig into the domain, question assumptions, and find the right solution even when it's not the obvious one You are thoughtful and empathetic in how you carry yourself, from decision making and execution, to communication and collaboration You raise the bar for the team through your work, your feedback, and your willingness to make things better without being asked You thrive in a flat, self-managing team where influence comes from clarity and trust, not authority You have developed your own workflow for building software with AI coding tools — you have opinions about when agents help, when they hurt, and how to get the best out of them You care about solving problems and aren't tied to particular solutions or technologies Bonus Points: Healthcare — especially clinical workflows, scheduling systems, EHR integrations, insurance billing, or multi-clinic operations Complex data modeling and migration challenges (unifying systems, managing domain complexity) API development and integrating with third-party systems Working in Shape Up or similar appetite-based development methodologies We offer several benefits, perks, and stipends: Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k 12 Company Holidays, Holiday Shutdown, Paid Time Off, Parental Leave Health and Wellness Stipend, Home Office Reimbursement, Cell Phone & Internet Reimbursement and Professional Development Reimbursement Stock Options At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range for applicants is $215,000-$240,000. Our Commitment to Building a Diverse, Equitable, and Inclusive Workforce At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation upon which our mission is built. We are committed to: building a future where all families can access inclusive, high-quality care creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems ensuring that every employee, candidate, client, and family we serve is valued and respected About Brightline Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. Brightline’s virtual and in-person outpatient services include diagnostic evaluation, therapy, psychiatry services (e.g. medication management), and psychological testing (to assess learning differences, school readiness, executive functioning difficulties [e.g. ADHD], and autism). In addition to Brightline’s generalized support, we offer focused programs including those that support anxiety, obsessive compulsive disorders, ADHD, and disruptive behaviors. Founded in 2019, Brightline has delivered care to tens of thousands of families with industry-leading results. We’ve been nationally recognized for clinical excellence and innovation for several years — recent awards include the Fast Company 50 Most Innovative Companies (2022) and Behavioral Health Business Companies to Watch Award (2024). Brightline is based in Palo Alto and is backed by investors including Boston Children’s Hospital, Northwell Health, Blue Cross Blue Shield of Massachusetts, Google Ventures, KKR, and Oak HC/FT.

Develop and maintain full stack features with emphasis on backend and API design. | Professional software development experience, preferably with Ruby on Rails or similar frameworks, strong collaboration and project ownership skills. | Job Description: • Collaborate on projects end-to-end with a strong emphasis on backend systems, API design, and integrations. Scoping features with product and design to shipping a finished feature into production • Write code across the entire stack (currently Ruby + Rails on the backend and Turbo/Tailwind on the frontend) • Have a mix of heads-down and pairing time, depending on the project and your energy levels • Curate a great codebase through architecture discussions, automated testing and code review • Bring a new perspective that helps our team continue to grow and improve Requirements: • You're excited about improving behavioral health for children, teens, and their families • You love collaborating with team members from other departments (including product, marketing, clinical and more) • You own projects and see them through, even if that goes beyond code • You are thoughtful and empathetic in how you carry yourself, from decision making and execution, to communication and collaboration • You care about solving problems and aren’t tied to particular solutions or technologies • You have experience developing software professionally (primarily Ruby + Rails, with potentially experience in similar languages and frameworks such as Python + Django) • You enjoy full-stack work but prefer back-end logic, data modeling, and system architecture Benefits: • Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k • 12 Company Holidays, Holiday Shutdown, Flexible Time Off, Parental Leave • Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement • Stock Options

Lead and execute strategic cross-functional initiatives by designing scalable processes and ensuring operational excellence. | 4+ years in operations/project management in high-growth healthcare startups with strong internal stakeholder management and clinical context. | Business Operations Project Lead The Role: We are searching for a Business Operations Project Lead to serve as the operational backbone for Brightline’s internal systems. This role brings execution rigor and operational discipline to the highest-priority strategic initiatives across the organization, translating business priorities into structured project plans, repeatable processes, and reliable execution. This is not a "status reporting" role. We need an Internal Architect who can walk into a room of disagreeing clinical and technical stakeholders and leave with a documented, automated workflow and/or solution that solves a bottleneck. You’ll serve as the execution partner who ensures strategic priorities translate into the scalable systems that allow our clinicians and engineers to do their best work. Reporting to the Director of Business Operations, you will ensure our outcomes lead to sustainable operational practice. Responsibilities: Strategic Project Execution • Own end-to-end delivery of high-priority cross-functional initiatives, ensuring projects are scoped, planned, resourced, and executed on time and aligned with organizational goals. • Translate organizational priorities into structured execution plans, including timelines, deliverables, and success metrics. • Act as the central coordination point for assigned initiatives, maintaining visibility into dependencies, risks, and progress across workstreams. • Proactively identify risks, bottlenecks, and tradeoffs, escalating decisions as needed to keep work moving forward. • Drive high-velocity iterations in a scrappy, Series C environment, focusing on rapid outputs and accelerated timelines to move teams from strategy to decision-making efficiently. Process Design & Documentation • Construct the Engine: Design, develop, and document repeatable processes, workflows, and operational playbooks that enable strategic initiatives to scale beyond one-off execution. • Own continuous process improvement as a standing responsibility, ensuring workflows evolve with organizational needs and are consistently followed. • Build and maintain comprehensive documentation (SOPs, process maps, decision frameworks, templates) that creates institutional knowledge and reduces execution friction. • Ensure processes are built for scale from the outset, not retrofitted later. Cross-Functional Collaboration & Stakeholder Management • Bridge the Gap: Serve as the operational point of contact for assigned strategic initiatives, acting as the primary "translator" between the medical team, engineering, and business leaders. • Influence without direct authority, building alignment and driving accountability across teams with competing priorities. • Facilitate strong cross-functional partnerships that accelerate execution, surface blockers early, and maintain momentum on complex initiatives. • Navigate Ambiguity: Move work forward in a high-growth environment where the playbook is still being written and directions are frequently evolving. Operational Excellence & Visibility • Create visibility into project health, progress against milestones, and risks requiring attention or escalation. • Manage competing demands and shifting priorities in real time, ensuring resources are allocated effectively and trade-offs are surfaced transparently. • Maintain operational discipline in execution—meeting cadences, status tracking, decision logs, and clear accountability structures. • Partner closely with the Director of Business Operations to ensure alignment on priorities, capacity allocation, and escalation pathways. Who You Are: • The Builder: 4+ years of experience in operations or project management within high-growth, venture-backed healthcare/digital healthcare startups (Seed to Series D). You’ve built systems where none existed. • Internal-First: You have a strong preference for internal relationship management over external partner or client-facing management. Your "customers" are our internal staff. • Clinical Context: You have direct experience with care delivery models and understand the friction of operationalizing clinical decisions. • Tech-Forward: You are hyper-vigilant about using AI and data tools to automate your own workflows and create visibility for leadership. • Proven Track Record: Demonstrated ability to own end-to-end delivery of complex, cross-functional projects with competing priorities and frequent ambiguity. • Expert Communicator: Strong ability to influence without direct authority, bringing leaders together to drive execution across diverse stakeholder groups. Benefits, Perks, and Stipends: • Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k • 12 Company Holidays, Holiday Shutdown, Paid Time Off, Parental Leave • Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement • Stock Options At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range for applicants is $100,000-$110,000.

Own end-to-end delivery of cross-functional initiatives and design operational processes for scaling. | 4+ years in operations or project management with strong stakeholder management and data analysis skills. | Business Operations Project Manager We are searching for a Business Operations Project Manager. This role brings execution rigor and operational discipline to the highest-priority strategic initiatives across the organization, translating business priorities into structured project plans, repeatable processes, and reliable execution. You'll serve as the operational backbone for cross-functional initiatives, owning end-to-end delivery while building the documentation, workflows, and systems that enable the organization to scale. Reporting to the Director of Business Operations, this role serves as the execution partner who ensures strategic priorities translate into measurable outcomes and sustainable operational practice. Responsibilities: Strategic Project Execution Own end-to-end delivery of high-priority cross-functional initiatives, ensuring projects are scoped, planned, resourced, and executed on time and aligned with organizational goals Translate organizational priorities into structured execution plans, including timelines, deliverables, and success metrics Act as the central coordination point for assigned initiatives, maintaining visibility into dependencies, risks, and progress across workstreams Proactively identify risks, bottlenecks, and tradeoffs, escalating decisions as needed to keep work moving forward Process Design & Documentation Design, develop, and document repeatable processes, workflows, and operational playbooks that enable strategic initiatives to scale beyond one-off execution Own continuous process improvement as a standing responsibility, ensuring workflows evolve with organizational needs and are consistently followed Build and maintain comprehensive documentation (SOPs, process maps, decision frameworks, templates) that creates institutional knowledge and reduces execution friction Ensure processes are built for scale from the outset, not retrofitted later Cross-Functional Collaboration & Stakeholder Management Serve as the operational point of contact for assigned strategic initiatives, partnering with department heads, cross-functional working groups, and executive leadership Influence without direct authority, building alignment and driving accountability across teams with competing priorities Facilitate strong cross-functional partnerships that accelerate execution, surface blockers early, and maintain momentum on complex initiatives Navigate ambiguity and organizational complexity to move work forward, even when decisions or direction are evolving Operational Excellence & Visibility Create visibility into project health, progress against milestones, and risks requiring attention or escalation Manage competing demands and shifting priorities in real time, ensuring resources are allocated effectively and trade-offs are surfaced transparently Maintain operational discipline in execution—meeting cadences, status tracking, decision logs, and clear accountability structures Partner closely with the Director of Business Operations to ensure alignment on priorities, capacity allocation, and escalation pathways Requirements: 4+ years of experience in operations, project management, or business operations within high-growth, venture-backed, or similarly complex environments Demonstrated ability to own end-to-end delivery of complex, cross-functional projects with competing priorities and frequent ambiguity Proven track record designing, documenting, and implementing operational processes and workflows that scale Strong ability to influence without direct authority, building alignment and driving execution across diverse stakeholder groups Exceptional organizational, communication, and stakeholder management skills Familiarity with AI tools and their application in operational workflows Ability to analyze data and draw insights to inform decision-making (experience with data tools preferred but not required) Healthcare or digital health experience highly preferred Startup or high-growth environment experience highly preferred Comfort partnering with and supporting director-level and senior leaders We offer several benefits, perks, and stipends: Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k 12 Company Holidays, Holiday Shutdown, Paid Time Off, Parental Leave Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement Stock Options At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range for applicants is $100,000-$110,000.

Lead community outreach, partnership building, and strategic marketing to promote behavioral health services. | Requires 5+ years in community engagement or related fields, bilingual Spanish preferred, CRM experience, and ability to manage complex projects independently. | Welcome to Brightline! We are searching for a Community Engagement Lead to join our BrightLife Kids team. You have the exciting opportunity to be a critical part in advancing the mission of the partnership with Brightline and the Children and Youth Behavioral Initiative (CYBHI). The State of California selected Brightline — out of more than 450 vendors — to provide free virtual behavioral health services to families with children ages 0–12. This program, BrightLife Kids, launched January 1, 2024, and offers a modern, easy-to-use digital experience with live coaching, personalized resources, parent peer communities, and local referrals — all at no cost to families or the community. As a Community Engagement Lead, you will be driving the adoption of BrightLife Kids across complex community ecosystems. This is a high-autonomy role designed for a professional who thrives on building high-level partnerships and influencing public health strategy. You won't just execute an established plan; you will proactively identify opportunities, contribute to program design, and serve as a primary thought partner to senior external stakeholders. You will also spend time out in the field, interacting directly with families and communities looking for behavioral health support. Explore our impact: • Website: brightlife.kids/ca • Instagram: @brightlifekids • LinkedIn: linkedin.com/showcase/brightlife-kids/ We are currently hiring within these CA counties (also open to neighboring counties in the list below): • San Diego • Los Angeles Responsibilities: Strategic Marketing and Partnership Strategy: • Develop comprehensive outreach and marketing strategies tailored to the specific demographics, cultures, and ethnicities of the target county. • Create a partnership strategy that fosters mutual referrals, positioning BrightLife Kids as a valuable resource within the community. • Build and nurture long-term relationships with senior external partners, including county health officials, school district leadership, and executive directors of major community-based organizations • Operate with significant autonomy, managing a regional portfolio and presenting comprehensive updates and strategic recommendations at key milestones. Community Outreach and Engagement/Health Education/Health Promotion: • Develop and adapt outreach and marketing strategies that span diverse and complex ecosystems, ensuring programs resonate across multiple stakeholder types • Proactively identify service gaps and market opportunities; contribute to the design of new assets and engagement tactics • Leverage existing networks and research methods to identify contacts within the target county, utilizing platforms such as Google, LinkedIn, and school district websites. • Navigate and persuade varied audiences—from grassroots community groups to executive-level public health boards and School and Office of Education Boards —to align on shared goals for child mental well-being. Field Marketing and Event Participation: • Lead and participate in high-visibility activation in-person events, online webinars, and school fairs, acting as a respected advocate for the BrightLife Kids mission. • Provide informative materials and engaging discussions to educate parents about the importance of child mental well-being and the services offered by BrightLife Kids. • Distribute branded swag and conduct webinars or in-person sessions to increase awareness and engagement. Performance Tracking and Reporting: • Track key metrics related to outreach, engagement, and conversion rates. • Regularly report progress, insights, and recommendations to manager, marketing team and upper management to inform decision-making and optimize strategies. • Leverage Salesforce as primary CRM tool Collaborative Improvement: • Continuously gather insights from engagement efforts and incorporate feedback to quickly enhance outreach and marketing strategies. • Identify opportunities for new assets and content to address evolving needs, particularly in nurturing long-term relationships. Requirements: • Bilingual proficiency in Spanish is highly preferred • Minimum of 5 years of relevant professional experience in community engagement, public health, health promotion, or a related field • Proven experience with Salesforce or similar CRM tools to manage a partnership pipeline and track outreach performance. • Demonstrated ability to operate independently, manage complex projects, and lead initiatives with minimal day-to-day managerial oversight • A deep understanding of communication strategies and proven expertise in engaging specific demographics, cultures, and ethnicities. • Experience navigating public and community health and school-based systems to build programs and gain adoption within the community • Excited to be recognized as a respected advocate for child mental well-being within the community. • Experience in cold outreach, relationship building, and developing high-touch nurture campaigns. • Proficiency in utilizing online platforms and research methods to source contacts and gather relevant information. • Strong organizational skills and the ability to track and report on performance metrics and use data to inform decisions. • Excellent interpersonal and communication skills, both written and verbal. • Comfortable with public speaking and event participation. • Demonstrates a proactive growth mindset and high level of agility, with a proven ability to pivot quickly in a fast-paced environment and embrace feedback • Knowledge of pediatric mental health, early childhood development, public or community health, community needs and related services is a plus. • Must be based in California and have reliable transportation • This role often requires evening and weekend hours • Must be able to lift up to 25 lbs, able to stand extended periods (4–6 hours), and attend outdoors in-person events and conferences in various weather conditions We offer several benefits, perks, and stipends: • Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k • 14 Company Holidays, paid time off, paid sick days, parental leave • Health and Wellness Stipend and Professional Development Reimbursement At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range for applicants is $78,000-$90,000 + language premium & performance bonuses. Our Commitment to Building a Diverse, Equitable, and Inclusive Workforce At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation upon which our mission is built. We are committed to: • building a future where all families can access inclusive, high-quality care • creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive • systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems • ensuring that every employee, candidate, client, and family we serve is valued and respected About Brightline Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. Brightline’s virtual and in-person outpatient services include diagnostic evaluation, therapy, psychiatry services (e.g. medication management), and psychological testing (to assess learning differences, school readiness, executive functioning difficulties [e.g. ADHD], and autism). In addition to Brightline’s generalized support, we offer focused programs including those that support anxiety, obsessive compulsive disorders, ADHD, and disruptive behaviors. Founded in 2019, Brightline has delivered care to tens of thousands of families withindustry-leading results. We’ve been nationally recognized for clinical excellence and innovation for several years — recent awards include the Fast Company 50 Most Innovative Companies (2022) and Behavioral Health Business Companies to Watch Award (2024). Brightline is based in Palo Alto and is backed by investors including Boston Children’s Hospital, Northwell Health, Blue Cross Blue Shield of Massachusetts, Google Ventures, KKR, and Oak HC/FT.