BradyPLUS

Lead and manage customer success teams across multiple locations to ensure customer satisfaction, retention, and growth. | At least 2 years of management experience in customer service or sales support, strong communication and leadership skills, proficiency with CRM software, and ability to travel within the assigned area. | An Area Customer Success Manager is responsible for overseeing Customer Success activities across a designated geographical area. Your primary focus will be to ensure high levels of customer satisfaction, retention, and growth. You will ensure Customer Success goals and standards are met or exceeded. Responsibilities Include: Customer Success Management: Supervise and lead Customer Success Teams across multiple locations within a designated area. Training & Development: Train and develop associates to ensure high levels of performance and engagement. • Execute training and development opportunities as instructed by the Regional CSM • Monthly meetings with each team member to make sure that they are meeting goals and expectations • Facilitate regularly scheduled team meetings • Schedule product training with vendors or internal resources Performance Management: Monitor goals and KPIs to ensure targets are exceeded. Conduct regular performance evaluations and provide feedback and coaching to team members to drive improvement and measure success. • Work with Regional CSM to align team goals with company objectives • Monitor Telecom metrics • Monitor Response times • Identify opportunities and monitor proactive engagement activities Issue Resolution: Address and resolve customer and employee issues within the team. • Handle escalated customer issues and complaints the team cannot resolve • Work with your HR partner to handle any relevant HR issues within the team that do not require escalation to the Regional CSM. Customer Advocacy: Act as the voice of the customer within the company. Create a customer-focused environment that puts priority on an excellent customer experience. • Help drive New Customer Onboarding activities • Proactively engage with core Customers • Assist with identifying At-Risk Customers Collaboration: Work closely with the Regional Customer Success Manager and other key stakeholders such as Sales, E-commerce, Procurement, and Finance to ensure a seamless customer experience. • Develop a regular cadence of communication with the Regional CS Manager, local Sales Leaders and Operations Leaders • Facilitate Weekly or Bi-Weekly team meetings with your Customer Success Team Members • Attend Sales Trainings and Meetings to stay up to date on the latest Sales initiatives • Additional duties or special projects as assigned. The Ideal Candidate Will Have: • At least 2 years of management experience in Customer Service, Sales Support, or Inside Sales. Preferably within a multi-location or regional environment. • Excellent verbal and written communication skills. • Strong ability to lead and motivate a team. • Proficiency with CRM software and customer success tools. • Excellent time management and organizational skills. • A collaborative and proactive nature with strong problem-solving skills. • Flexible and adaptable to changing priorities in a fast-paced environment. • Customer-centric with a focus on delivering exceptional service. • Ability to travel in assigned area. • Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone and in-person Compensation & Benefits: BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more. About BradyPLUS: BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at [1] www.BradyPLUS.com. BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities. References Visible links 1. http://www.BradyPLUS.com

Provide customer assistance via phone, handle orders and complaints, support delivery routing, and collaborate with sales team. | High school diploma or equivalent, customer service experience, strong communication and multitasking skills, and knowledge of sales and administrative procedures. | Job Description Description & Requirements We are in search of a Customer Service Representative to join our growing team. This role will interact with customers to provide assistance taking orders over the phone in response to routine inquiries about products and services. May handle and resolve general complaints. Works to create the routing scheduled for drivers, Provide estimated time of deliveries. Notifying customers of any important information. Working with the Sales team. Processing paperwork for routes. Responsibilities Include • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Check to ensure that appropriate changes are made to resolve customers' problems. • Contact customers to respond to inquiries • Refer unresolved customer grievances to designated departments for further investigation. • Determine charges for services requested, collect deposits or payments, or arrange for billing. • Complete contract forms, prepare a change of address records, or issue service discontinuance orders, using computers. • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. • Proven customer support experience or experience as a Client Service Representative • Track record of over-achieving quota • Strong phone contact handling skills and active listening • Assist with the delivery drivers routing process • Working directly with the sales team • Customer orientation and ability to adapt/respond to different types of characters. • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively. • Other duties and responsibilities as assigned The Ideal Candidate Will Have • High School Diploma - or the equivalent (for example, GED). Some college preferred. • Knowledge of Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar, also knowledge of Spanish at a speaking level is recommended. • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. • Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology. • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Compensation & Benefits The pay range for this role is $19.50 - $20.50 per hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more. About BradyPLUS BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery.  We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com. BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.