BPCS, Comprehensive marketing solutions, ltd.

Coordinate and expedite supply chain activities to support production and delivery while analyzing data and collaborating with cross-functional teams. | Requires 5-7 years supply chain experience with analytics skills and ability to work remotely with strong communication and problem-solving abilities. | Job Description: • Coordinate and expedite the flow of materials, purchase orders, and related supply chain activities to support production and delivery timelines. • Monitor purchase order fulfillment to ensure orders are delivered on time and aligned with business requirements. • Review production schedules, work orders, shipment schedules, and material requirements to determine priorities and resolve delays. • Track material availability, order status, inventory levels, and delivery performance. • Compile and maintain reports related to purchase order fulfillment, inventory, costs, production data, and on-time delivery metrics. • Examine documents, materials, and processes to ensure accuracy, completeness, and compliance with standards and specifications. • Requisition and maintain materials and supplies needed to meet production or operational demand. • Support updates to production or fulfillment schedules when changes, shortages, or interruptions occur. • Distribute production schedules, work orders, and fulfillment updates to appropriate teams or stakeholders. • Partner with cross-functional teams to resolve supply chain, material management, order fulfillment, and delivery issues. • Support analytics projects using Excel, Power BI, and related reporting tools. • Accurately document customer, client, inventory, purchase order, and production-related information. Requirements: • High school diploma or GED required. • 5–7 years of related experience in supply chain, order fulfillment, material management, production planning, inventory management, or a similar field. • 3–4+ years of supply chain domain knowledge, specifically within order fulfillment and material management. • 3–4+ years of analytics experience using Excel, Power BI, or similar reporting tools. • 3–4+ years of experience communicating with cross-functional teams and stakeholders. • Experience reviewing production schedules, purchase orders, work orders, shipment schedules, inventory data, or material requirements. • Strong verbal and written communication skills. • Strong attention to detail, documentation accuracy, and problem-solving skills. • Ability to analyze costs related to materials, labor, manufacturing, or supply chain operations. • Ability to work in a remote environment with consistent business hours. • Knowledge of shipping, production, logistics, or supply chain-related processes. Benefits: • Medical, dental, and vision coverage • Flexible Spending Account • 401k program • Competitive PTO offerings • Parental Leave • Opportunities for professional growth and development

Manage high-priority customer escalations and lead incident resolution across cross-functional teams. | Requires 4+ years relevant experience or equivalent, strong communication, and ability to handle high-pressure situations. | Job Description: • Own and manage high‑priority, business‑critical customer escalations through resolution • Serve as the incident lead during severity‑1 and high‑visibility situations, ensuring structured escalation processes are followed • Actively triage incoming critical cases and review long‑running incidents to determine next actions and risk mitigation • Coordinate cross‑functional internal teams and external stakeholders, including leadership, to drive timely resolution • Deliver clear, concise, and executive‑level written and verbal communications throughout the incident lifecycle • Track progress, risks, and dependencies during active incidents and ensure accountability across involved parties • Identify systemic gaps, operational breakdowns, and recurring issues surfaced during incident execution • Escalate internally as needed, up to executive levels, to remove blockers and resolve critical issues • Mentor and guide teams outside the escalation function on critical situation processes when required • Act as a crisis manager during catastrophic or politically sensitive customer events • Contribute to continuous improvement efforts, including process optimization, tooling enhancements, and reporting • Provide detailed incident reporting and insights to support decision‑making and long‑term improvements • Participate in team initiatives, projects, and on‑call rotation to support 24x7 global coverage Requirements: • United States citizenship with an active, valid U.S. passport • Minimum of 7 years of experience in the technology industry, customer service, support operations, or a related field • OR Bachelor’s degree in business, technology, or related field with 4+ years of relevant experience • OR Master’s degree in business, technology, or related field with 3+ years of relevant experience • OR equivalent professional experience • Proven experience supporting enterprise or high‑severity customer environments • Strong familiarity with enterprise software platforms and terminology • Demonstrated ability to manage high‑pressure situations with professionalism and sound judgment • Exceptional written and verbal communication skills, including executive‑level summaries • Ability to self‑manage, remain reliable within a defined shift, and meet strict response and availability expectations • Willingness and ability to work non‑standard hours, weekends, and public holidays as part of a 24x7 rotation • Proficiency with collaboration and productivity tools (email, messaging, document creation, spreadsheets, and shared workspaces), with 5–7 years of hands‑on experience Benefits: • Medical, dental, and vision coverage • Flexible Spending Account • 401k program • Competitive PTO offerings • Parental Leave • Opportunities for professional growth and development

Manage global ICS and OT cybersecurity projects by coordinating engineering teams, business stakeholders, and clients to ensure timely and compliant delivery. | 5-7 years program/project management in industrial or critical environments with strong ICS and OT cybersecurity knowledge, plus preferred certifications like PMP or CISSP. | Description: • Serve as a key interface between engineering teams, business stakeholders, and clients to drive global initiatives in industrial control systems (ICS) and operational technology (OT) cybersecurity • Ensure projects are delivered on time, within scope, and in alignment with global standards • Interface with clients on technical and business issues throughout project lifecycles • Drive program and project schedules, consolidate status updates, and ensure accountability across teams • Create and/or review functional specifications to guide implementation decisions • Provide technical and analytical insights to support strategic planning for Product Managers and Unit Managers • Organize and lead cross-functional activities to ensure successful project completion on time and within budget • Act as a liaison with vendors to track and support site-level implementation of global ICS initiatives • Support deployment of ICS inventory management and hardware password automation solutions • Ensure alignment with global OT cybersecurity standards and best practices Requirements: • 5–7 years of program or project management experience in industrial or critical environments • Strong understanding of Industrial Control Systems (ICS), including PLCs, SCADA, DCS, and HMI technologies • Familiarity with OT cybersecurity principles, frameworks (e.g., NIST, IEC 62443), and risk mitigation strategies • Experience interpreting and developing functional specifications and technical documentation • Excellent communication and stakeholder management skills across technical and non-technical audiences • Experience working with global teams and vendors in a matrixed environment (preferred) • Engineering, cybersecurity, or industrial automation background (preferred) • Certifications such as PMP, CISSP, GICSP, or equivalent (preferred) Benefits: • Medical, dental, and vision coverage • Flexible Spending Account • 401k program • Competitive PTO offerings • Parental Leave • Opportunities for professional growth and development