Botrista

Oversee forecasting, demand planning, and product lifecycle management while driving ERP automation and cross-functional alignment. | Bachelor's degree with 3+ years in supply chain or demand planning including international supply chain and ERP experience, preferably in beverage manufacturing. | Role Summary This position is responsible for overseeing forecasting, demand planning, and the product lifecycle from introduction to discontinuation. The successful candidate will align inventory levels with business requirements, drive the automation of NetSuite demand planning, and lead cross-functional initiatives. Primary Responsibilities Direct forecasting and demand planning processes across all product lines. Drive the implementation and automation of NetSuite Demand Planning systems by the end of Q3. Assist with inventory management supported by demand planning. Track inventory metrics, assess forecast accuracy, and proactively report supply chain risks. Oversee end-to-end product phase-in and phase-out strategies. Track progress of product phase-in and phase-out strategies including achievement rate Manage transition projects for ingredients from initial planning to execution. Provide regular updates on product launches, phase-outs, and stock levels to Sales and Account Management teams. Supervise Product Approval Playbooks to ensure full compliance prior to roll-out. Partner with R&D, Procurement, Operations, Finance, and Sales to streamline product launches and stock transitions. Run weekly meetings and maintain project tracker, timelines and meeting minutes Performance Metrics (KPIs) Successful automation of NetSuite Demand Planning by the end of Q4. Overall Forecast Accuracy. Inventory Turnover Rates. Management of Excess & Obsolete (E&O) inventory. Punctual execution of product introductions and retirements. Flawless implementation of ingredient transitions. Prompt and accurate reporting to Sales and Account Managers. Qualifications Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field. Minimum of 3 years of experience in supply chain, demand planning, inventory control, and/or sourcing & procurement At least 1 year of experience managing U.S. or Asia supply chains, including supplier management and logistics coordination. Hands-on knowledge of syrup and puree development and mass production manufacturing, including bag-in-box packaging and design. Hands-on knowledge of ingredient application in beverage dispensing systems. Proven ability to work effectively across multiple time zones. Proven track record of managing complex supply chain projects and international cross-functional teams. Experience with data analysis tools and methodologies to drive process improvements. Ability to thrive in a fast-paced, high-growth startup environment. Strong problem-solving skills with a proactive approach to supply chain risk mitigation. Proven ability to work effectively across multiple time zones. Proven ability to manage cross-regional teams and complex international supply networks. Strong negotiation, strategic planning, and problem-solving skills. Deep familiarity with ERP operations(NetSuite preferred) and systems optimization. Excellent communication skills in English; bilingual in Mandarin preferred but not required. Fully company-paid Medical and 99% company-paid Dental and Vision Insurance 15 days Paid Time Off, 7 sick days, 14 holidays, Wellness Benefits, Cell Phone and Internet reimbursement, 401K Compensation: Note: The starting salary is commensurate with experience and qualifications, as well as location. NYC: $[77-95]K NJ: $[76-93]K SF: $[76-93]K

Manage customer accounts, ensure machine uptime, drive beverage sales, provide technical support, and collaborate with sales and operations teams. | 2-5 years in technical support, service operations, or account management with strong troubleshooting skills, ability to travel regionally, and knowledge of restaurant industry preferred. | About Us: At Botrista, we are transforming beverage culture with intuitive drink-making technology guided by Nature herself. By allowing restaurants to easily expand menus without added complexity, we’re driving incremental growth with the push of a button. Awarded as one of the Best California Startups in 2023, our beverage solution has created a new industry category, universally applicable to any cuisine, demographic, and business. Our machines are being rapidly deployed around the country for customers to experience & enjoy. We deliver a world of flavors at your fingertips by sourcing top-tier ingredients from around the globe. Thanks to valuable data collected through our integrated CloudBar system, we easily guide our partners through their drink menu innovation. Each drink is crafted by nature, and perfected by innovation - we’d love to have you be a part of it. Job Summary: We are currently seeking an enthusiastic and customer-centric Account Manager to join our team in Dallas, Texas. This blended role will allow you to pursue quality customer relationships in tandem with installation and launch of the program. You will be responsible for managing our combination of accounts spread across food service, enterprise, quick service, and small business accounts, ensuring customer satisfaction, preventing churn and driving drink sales. Your performance will be primarily measured by machine uptime and the volume of drink sales. Key Responsibilities: • Ownership: Take responsibility for driving real growth in sales and profit. Your success hinges on the program’s account health: operating efficiency, inventory management, marketing collateral, front line training and recognition. • Build the relationship: Connect and coach front lines teams to drive beverage sales. Communicate with managers to reinforce standards and manage inventory. Collaborate with owners on profitability and waste tracking. • Create buy-in: for the product vision both internally and with key external partners. Communicate the reasons why we offer the products we have and the importance of the DrinkBot standard operating procedures. • Raise the bar: Continuous process, product and people improvement. Your individual background and experience brings a diverse viewpoint to the team. You’ll have the opportunity to chart your own path and contribute at a high level in every aspect of our business. • Operational excellence: Monitor and maintain equipment uptime to ensure minimal downtime across all assigned locations. Provide level 1.5 technical support, resolving escalations beyond basic troubleshooting but before field service intervention. Utilize the routing-based application to optimize daily tasks and ensure effective service delivery. • Great teammate: Whether you’re working with your Account Manager peers or cross-functional home office departments, you’re a go-to-member of the team. In this role you’ll work with a team that is committed to one common goal: Selling more craft beverages! • Operational advocate: Be the voice of the operator: understand their needs and limitations of each business model, identify and eliminate barriers to success. Maintain machine health and cleanliness. You are the one stop shop owning the level 1.5 repairs as well as installing the machine. The program at the operational level starts and grows with you leading the team. • Solutions consultant: Overseeing menu deployment and tech stack integration, digital menu, 3PD, loyalty program, location app. Evaluate product mix performance and providing menu recommendations • Financial acumen: Full understanding of what motivates restaurant/food service operators and franchisees and fluent in explaining how our program benefits their business model. Detailed tracking of all of your accounts for frequent reporting to Botrista executives and check-ins with brand leaders. Skills: • Natural communicator. Written and verbal communication catered to each audience, frontline, management and ownership. The ability to interact with and clearly present information to all levels of operations and management. • Obsessed with organization, with superior time management; The ability to work from anywhere over slack, email, cell phone and video calls, with all levels of leadership. • Stay in the know: Advanced knowledge of the full life cycle of product development; Equally comfortable with big picture strategic planning and the details of tactical execution and have no trouble switching between macro and micro views. • Process oriented: Plan and manage product development stages while developing and documenting workflow processes. Requirements Minimum Qualifications: • High school diploma required. • Must reside in Dallas, Texas area. • 2-5 years of experience in a technical support, service operations, account management or field service role. Experience in the restaurant industry with strong technical troubleshooting skills and knowledge of beverage or food service equipment preferred • Demonstrated success in executing innovation to deliver on time, within budget, and to consumer and internal expectations. • The ability to adapt to fast changing environments. • Familiarity with Business travel, Slack, Salesforce, and ClickUp. • Ability to travel regionally as required to support assigned accounts. • Collaborate with the sales team to identify upselling and cross-selling opportunities within existing accounts. • Implement measures to reduce churn rate and retain existing accounts. • Regularly update clients on the latest products and services or advice on menu to increase drink sales. • Self-motivated and target-driven with a proven track record of meeting or exceeding sales targets. • Knowledge of the restaurant industry, including trends, challenges, and best practices. • Ability to work independently and as part of a team. • Flexibility to adapt to changing priorities and handle multiple tasks simultaneously. Benefits Salary: $75,000 - 80,000 Benefits: • Fully company-paid Medical and 99% company-paid Dental and Vision Insurance • 15 PTO days, 7 sick days, and 14 holidays • Wellness Benefits • Cell Phone and Internet reimbursement • 401K • OTE: Commission Bonus

Manage and grow beverage equipment accounts by ensuring customer satisfaction, driving sales, maintaining machine uptime, providing technical support, and collaborating with sales and operations teams. | 2-5 years experience in technical support, service operations, or account management with strong communication, organizational skills, ability to travel regionally, and familiarity with Salesforce, Slack, and ClickUp. | About Us: At Botrista, we are transforming beverage culture with intuitive drink-making technology guided by Nature herself. By allowing restaurants to easily expand menus without added complexity, we’re driving incremental growth with the push of a button. Awarded as one of the Best California Startups in 2023, our beverage solution has created a new industry category, universally applicable to any cuisine, demographic, and business. Our machines are being rapidly deployed around the country for customers to experience & enjoy. We deliver a world of flavors at your fingertips by sourcing top-tier ingredients from around the globe. Thanks to valuable data collected through our integrated CloudBar system, we easily guide our partners through their drink menu innovation. Each drink is crafted by nature, and perfected by innovation - we’d love to have you be a part of it. Job Summary: We are currently seeking an enthusiastic and customer-centric Account Manager to join our team in Dallas, Texas. This blended role will allow you to pursue quality customer relationships in tandem with installation and launch of the program. You will be responsible for managing our combination of accounts spread across food service, enterprise, quick service, and small business accounts, ensuring customer satisfaction, preventing churn and driving drink sales. Your performance will be primarily measured by machine uptime and the volume of drink sales. Key Responsibilities: • Ownership: Take responsibility for driving real growth in sales and profit. Your success hinges on the program’s account health: operating efficiency, inventory management, marketing collateral, front line training and recognition. • Build the relationship: Connect and coach front lines teams to drive beverage sales. Communicate with managers to reinforce standards and manage inventory. Collaborate with owners on profitability and waste tracking. • Create buy-in: for the product vision both internally and with key external partners. Communicate the reasons why we offer the products we have and the importance of the DrinkBot standard operating procedures. • Raise the bar: Continuous process, product and people improvement. Your individual background and experience brings a diverse viewpoint to the team. You’ll have the opportunity to chart your own path and contribute at a high level in every aspect of our business. • Operational excellence: Monitor and maintain equipment uptime to ensure minimal downtime across all assigned locations. Provide level 1.5 technical support, resolving escalations beyond basic troubleshooting but before field service intervention. Utilize the routing-based application to optimize daily tasks and ensure effective service delivery. • Great teammate: Whether you’re working with your Account Manager peers or cross-functional home office departments, you’re a go-to-member of the team. In this role you’ll work with a team that is committed to one common goal: Selling more craft beverages! • Operational advocate: Be the voice of the operator: understand their needs and limitations of each business model, identify and eliminate barriers to success. Maintain machine health and cleanliness. You are the one stop shop owning the level 1.5 repairs as well as installing the machine. The program at the operational level starts and grows with you leading the team. • Solutions consultant: Overseeing menu deployment and tech stack integration, digital menu, 3PD, loyalty program, location app. Evaluate product mix performance and providing menu recommendations • Financial acumen: Full understanding of what motivates restaurant/food service operators and franchisees and fluent in explaining how our program benefits their business model. Detailed tracking of all of your accounts for frequent reporting to Botrista executives and check-ins with brand leaders. Skills: • Natural communicator. Written and verbal communication catered to each audience, frontline, management and ownership. The ability to interact with and clearly present information to all levels of operations and management. • Obsessed with organization, with superior time management; The ability to work from anywhere over slack, email, cell phone and video calls, with all levels of leadership. • Stay in the know: Advanced knowledge of the full life cycle of product development; Equally comfortable with big picture strategic planning and the details of tactical execution and have no trouble switching between macro and micro views. • Process oriented: Plan and manage product development stages while developing and documenting workflow processes. Requirements Minimum Qualifications: • High school diploma required. • Must reside in Dallas, Texas area. • 2-5 years of experience in a technical support, service operations, account management or field service role. Experience in the restaurant industry with strong technical troubleshooting skills and knowledge of beverage or food service equipment preferred • Demonstrated success in executing innovation to deliver on time, within budget, and to consumer and internal expectations. • The ability to adapt to fast changing environments. • Familiarity with Business travel, Slack, Salesforce, and ClickUp. • Ability to travel regionally as required to support assigned accounts. • Collaborate with the sales team to identify upselling and cross-selling opportunities within existing accounts. • Implement measures to reduce churn rate and retain existing accounts. • Regularly update clients on the latest products and services or advice on menu to increase drink sales. • Self-motivated and target-driven with a proven track record of meeting or exceeding sales targets. • Knowledge of the restaurant industry, including trends, challenges, and best practices. • Ability to work independently and as part of a team. • Flexibility to adapt to changing priorities and handle multiple tasks simultaneously. Benefits Salary: $75,000 - 80,000 Benefits: • Fully company-paid Medical and 99% company-paid Dental and Vision Insurance • 15 PTO days, 7 sick days, and 14 holidays • Wellness Benefits • Cell Phone and Internet reimbursement • 401K • OTE: Commission Bonus