BMO US

Coordinate and manage learning and development programs including logistics, communications, and data management. | Requires 2-3 years of relevant experience, program management skills, and strong communication and analytical abilities. | 320 S Canal Street Chicago Illinois,60606 This position will be a Hybrid working model - 4 days a week in office (320 S. Canal St. Chicago, IL). Supports business needs and delivers effective learning and performance-focused programs for BMO’s Commercial Bank Early Talent & New Hire Programs team to support the business/group strategy. Coordinates, tracks, maintains, and actively manages designated learning program(s), performing periodic reviews, analyzing program outcomes, providing insights, and aligning data. Ensures the effective and efficient execution of all program components, including ensuring timely logistics and communications are in place. • Serves as the primary program administrator for the Commercial Analyst Development Program (CADP), internship, and Catalyst programs, ensuring strong attention to detail across scheduling, tracking, communications, and data management. • Provides day‑to‑day project coordination and administrative support for Early Talent & New Hire initiatives, including maintaining program documentation, managing timelines, and supporting flawless execution across multiple workstreams. • Coordinate event logistics, including room bookings, catering, technology, enrollment, and post‑event surveys. • Manage calendars, timelines, and scheduling across cohorts and facilitators. • Update and maintain program materials, documentation, and participant data. • Execute mass communications and manage shared inboxes. • Support procurement processes (vendor setup, purchase orders, invoices). • Contribute to continuous improvement of program operations and participant experience. • Works on a variety of projects, initiatives and platforms / mediums to support of the execution of business strategies according to required timelines and budgets while maintaining a high level quality in all output. • Builds effective relationships with internal/external stakeholders. • Participates in the management of vendor relationships; ensures regular reviews are in place, key performance indicators are monitored, service level agreements are met and service costs are kept within budget. • Thinks creatively and proposes new solutions. • Exercises judgment to identify, diagnose, and solve problems within given rules. • Works mostly independently. • Broader work or accountabilities may be assigned as needed. Qualifications: • Typically between 2 – 3 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. • Experience in learning design and facilitation. • Program management skills – In-depth. • Attention to detail with a focus on execution – In-depth. • Specialized knowledge from education and/or business experience. • Verbal & written communication skills - In-depth. • Collaboration & team skills - In-depth. • Analytical and problem solving skills - In-depth. • Influence skills - In-depth. Salary: $45,000.00 - $83,000.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/us/en BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Designing dashboards, analyzing data, and providing insights through visualization and reporting. | Requires 2-3 years of relevant experience, proficiency in data visualization, storytelling, and analytics. | Job Description: • As a co-op/intern student at BMO, you will have the opportunity to be heard, keep growing and make a difference. • You will participate in programs such as the Women in Technology Mentorship Program and BMO Social Squad student-led activities. • Understands and articulates the business case of business questions and the estimated value being delivered. • Designs dashboards and analyses to be performed, and appropriate visualization and analytics tools to use. • Identifies trends and patterns to address identified business questions and provide insights through reporting and data visualization techniques. • Works with other data and analytics professionals to optimize, refine, automate and scale analysis into repeatable analytics solutions and decision support tools. • Builds various reporting dashboards using the most appropriate data extraction, data cleaning and data visualisation techniques. Requirements: • Typically between 2 - 3 years of relevant experience • Post-secondary degree in related field of study desirable or an equivalent combination of education and experience • Foundational level of proficiency: Technical design optimization, Decision Making, Systems Thinking, Data visualization, Data storytelling, Data mining, Illustration, Creative thinking, Problem Solving, Insights design, Insights development and reporting, Verbal & written communication skills, Organization skills, Collaboration & team skills, Analytical and problem solving skills Benefits: • Health insurance • Tuition reimbursement • Accident and life insurance • Retirement savings plans • Access to various Employee Resource Groups

Provide operational service support, resolve client issues, monitor client portfolios, analyze feedback and trends, ensure compliance, and identify process improvements. | 4-6 years experience in client relationship or financial services, bachelor's degree preferred, proficiency in project management, stakeholder management, regulatory compliance, and data analysis. | BMO is the 8th largest bank in North America and the 4th largest commercial lender with aggressive growth ambitions in the U.S. We are driven by a single purpose: to Boldly Grow the Good in business and life. Our Purpose informs our strategy, drives our ambition, and reinforces our commitments to progress: for a thriving economy, a sustainable future, and an inclusive society. Provides daily operational service support and ensures the delivery of exceptional client experiences. Resolves client problems in a prompt and effective manner, while ensuring that enhancement opportunities are identified and addressed or referred during client service interactions. • Monitors the financial performance of client portfolios, identifying opportunities to optimize revenue while maintaining high levels of service and satisfaction. • Communicates with clients about upcoming changes, enhancements to existing products/services, or potential impacts on usage. • Addresses customer service issues according to established guidelines, escalating as required. • Tracks collection of client service fees • Analyses client feedback, market trends, and competitive intelligence to provide actionable insights for strategic planning. • Identifies process improvement opportunities for better efficiency in meeting the needs of current clients. • Provides input into the planning and implementation of operational programs. • Searches for opportunities for cost reductions. • Collaborates to address client/outstanding issues including how issues are handled. • Participates in audit and client issue resolution, addressing irregularities and driving corrective actions ensuring proper escalation per established procedures. • Monitors operational performance across multiple teams or service lines, ensuring alignment with KPIs and the achievement of service level agreements (SLAs). • Engages with clients to understand and diagnose service needs, ensuring concerns are addressed promptly and effectively. • Responds to and facilitates the resolution of client service requests. • Collects and analyzes client feedback to identify service gaps, enhance operational performance, and optimize client satisfaction. • Ensures all client interactions, documentation, and issue resolutions comply with bank policies, regulatory requirements, and internal controls. • Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus. • Exercises judgment to identify, diagnose, and solve problems within given rules. • Works independently on a range of complex tasks, which may include unique situations. • Broader work or accountabilities may be assigned as needed. Qualifications: • 4 – 6 years of relevant experience in Client Relationship, Financial Services or Service Excellence in a corporate or banking environment is preferred. • Bachelor’s degree preferred; Business Administration, Finance or Marketing preferred. Any other related discipline or commensurate work experience considered. • Technical proficiency gained through education and/or business experience. Intermediate level of proficiency: • Project Management • People Management • Stakeholder Management • Strategic Thinking Advanced level of proficiency: • Product Knowledge • Regulatory Compliance • Data Analysis Reporting • Document Management • Microsoft Office • Problem-Solving • Detail-Oriented Salary: $69,000.00 - $127,800.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/us/en BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.