BLS (Bellevue Lighting + Stage)

Provide front-of-house customer service, manage retail and online store operations, and coordinate office administrative tasks. | Requires organizational skills, customer service and retail experience, Shopify familiarity, and office administration experience. | BLS is seeking an experienced and reliable full-time Office Administrator & Retail Coordinator to oversee front-of-house operations, support administrative workflows, and manage the Gear Shop both in person and online via Shopify. This role serves as the primary point of contact for visitors, incoming calls, and walk-in customers while ensuring smooth day-to-day office coordination and a seamless retail experience across in-store and e-commerce channels. We are considering both internal and external candidates. The ideal individual is highly organized, customer-focused, and comfortable balancing administrative responsibilities with hands-on retail and online store coordination. Key Responsibilities Front of House & Client Services • Act as the first point of contact for incoming phone calls and general inquiries. • Welcome and assist clients, visitors, vendors, and delivery personnel with professionalism and courtesy. • Manage front desk intake processes, including: • Rental Returns • Repair Drop-Offs and Pickups • Maintain a clean, organized, and client-ready front-of-house environment. Retail & Gear Shop Operations (In-Store & Online) • Oversee daily Gear Shop retail operations. • Manage walk-in sales and customer support through the POS system. • Manage and maintain the Shopify online store, including: • Product listings and updates • Inventory accuracy • Order processing and fulfillment coordination • Customer communication and follow-up • Process in-stock order fulfillments accurately and efficiently. • Maintain retail displays, merchandising, and product organization. • Monitor inventory levels and coordinate restocking with purchasing and warehouse teams. • Support product launches, promotions, and seasonal merchandising updates. Administrative Operations • Monitor and manage the shared inbox, triaging and responding to inquiries appropriately. • Maintain office supply inventory and coordinate reordering. • Receive and distribute daily mail and packages. • Organize and maintain digital and physical filing systems. • Utilize internal intake and workflow forms (training provided). • Coordinate with Rentals, Repairs, Systems, Warehouse, and Gear Shop teams to ensure smooth cross-department communication and handoffs. Qualifications • Proven organizational and multitasking skills in a professional environment. • Strong written and verbal communication skills. • Retail or customer service experience preferred. • Experience with Shopify or similar e-commerce platforms strongly preferred. • Proficiency with POS systems and standard office software (training available where needed). • Ability to manage sensitive information with discretion. • Familiarity with BLS teams, clients, and workflows is a plus • Experience with Shopify • Theater experience a plus! Benefits We offer a competitive compensation and benefits package, including medical, dental, vision, paid time off, sick time, and the opportunity to work alongside a collaborative and creative team. If you thrive in a dynamic, customer-facing environment and enjoy balancing office coordination with retail operations, we’d love to hear from you. Pay: $24.00 - $29.00 per hour Expected hours: 35.0 – 40.0 per week Benefits: • Dental insurance • Health insurance • Paid time off • Professional development assistance • Vision insurance Experience: • office Administration: 2 years (Required) • Theatre : 1 year (Preferred) • Shopify: 1 year (Preferred) Ability to Commute: • Kent, WA 98031 (Required) Work Location: In person

Manage front-of-house operations, retail and online store coordination, and administrative workflows for a theater gear shop. | Requires 2 years office administration, 1 year theater and Shopify experience, strong organizational and communication skills, and customer service orientation. | BLS is seeking an experienced and reliable full-time Office Administrator & Retail Coordinator to oversee front-of-house operations, support administrative workflows, and manage the Gear Shop both in person and online via Shopify. This role serves as the primary point of contact for visitors, incoming calls, and walk-in customers while ensuring smooth day-to-day office coordination and a seamless retail experience across in-store and e-commerce channels. We are considering both internal and external candidates. The ideal individual is highly organized, customer-focused, and comfortable balancing administrative responsibilities with hands-on retail and online store coordination. Key Responsibilities Front of House & Client Services • Act as the first point of contact for incoming phone calls and general inquiries. • Welcome and assist clients, visitors, vendors, and delivery personnel with professionalism and courtesy. • Manage front desk intake processes, including: • Rental Returns • Repair Drop-Offs and Pickups • Maintain a clean, organized, and client-ready front-of-house environment. Retail & Gear Shop Operations (In-Store & Online) • Oversee daily Gear Shop retail operations. • Manage walk-in sales and customer support through the POS system. • Manage and maintain the Shopify online store, including: • Product listings and updates • Inventory accuracy • Order processing and fulfillment coordination • Customer communication and follow-up • Process in-stock order fulfillments accurately and efficiently. • Maintain retail displays, merchandising, and product organization. • Monitor inventory levels and coordinate restocking with purchasing and warehouse teams. • Support product launches, promotions, and seasonal merchandising updates. Administrative Operations • Monitor and manage the shared inbox, triaging and responding to inquiries appropriately. • Maintain office supply inventory and coordinate reordering. • Receive and distribute daily mail and packages. • Organize and maintain digital and physical filing systems. • Utilize internal intake and workflow forms (training provided). • Coordinate with Rentals, Repairs, Systems, Warehouse, and Gear Shop teams to ensure smooth cross-department communication and handoffs. Qualifications • Proven organizational and multitasking skills in a professional environment. • Strong written and verbal communication skills. • Retail or customer service experience preferred. • Experience with Shopify or similar e-commerce platforms strongly preferred. • Proficiency with POS systems and standard office software (training available where needed). • Ability to manage sensitive information with discretion. • Familiarity with BLS teams, clients, and workflows is a plus • Experience with Shopify • Theater experience a plus! Benefits We offer a competitive compensation and benefits package, including medical, dental, vision, paid time off, sick time, and the opportunity to work alongside a collaborative and creative team. If you thrive in a dynamic, customer-facing environment and enjoy balancing office coordination with retail operations, we’d love to hear from you. Pay: $24.00 - $29.00 per hour Expected hours: 35.0 – 40.0 per week Benefits: • Dental insurance • Health insurance • Paid time off • Professional development assistance • Vision insurance Experience: • office Administration: 2 years (Required) • Theatre : 1 year (Preferred) • Shopify: 1 year (Preferred) Ability to Commute: • Kent, WA 98031 (Required) Work Location: In person