Blackbird.AI

The Intelligence Analyst will conduct multi-source social media intelligence analysis and create client deliverables based on analytical insights. Responsibilities also include maintaining client relationships and providing training on the Constellation platform. | Candidates should have 1-4 years of experience in a similar role, with a preference for backgrounds in strategic communications or consultancy. Proficiency in intelligence practices and effective communication skills are essential. | Blackbird.AI helps organizations discover emergent threats and stay one step ahead of real-world harm through our AI-powered Narrative and Risk Intelligence Platform. Our commitment is to prioritize safety and security, providing the tools to identify potential risks and proactively ensure a safer environment. No matter the job or where it’s located, we’re all connected by a shared vision: To lead and enhance the landscape of risk intelligence. The Intelligence Analyst will specialize in Narrative Risk Intelligence. In this role, you will leverage your expertise in intelligence analysis, using Blackbird.AI’s AI-driven Constellation social media analytics platform to conduct multi-source social media analysis, identify risk areas, and create client deliverables. In this role, you will support projects for private and public sector clients. Other responsibilities also extend to training external clients on Blackbird’s Constellation platform, contributing to thought leadership and marketing, and ensuring customer satisfaction. As the Intelligence Analyst, you’ll have the chance to: Conduct multi-source social media intelligence analysis using Blackbird.AI’s Constellation social media analytics platform to identify and monitor risk areas. Create client deliverables, including reports and presentations, based on analytical insights. Maintain positive client relationships throughout the project lifecycle. Provide Constellation user training and other onboarding assistance to new clients. Contribute to thought leadership, marketing content, and customer satisfaction processes. Perform ad hoc intelligence, enablement, product, and administrative tasks, including Quality Assurance checks for Blackbird.AI’s software product, and troubleshooting Constellation customer issues. 1-4 years of overall experience in a similar role. Proven experience in producing intelligence reporting products, preferably for private sector clients, with a strong preference for candidates from enterprise strategic communications, crisis communications, consultancy, or PR-related backgrounds. Experience in social media analysis, specifically leveraging social media data for commercial audiences. Familiarity with mainstream and alternative media platforms, including their users, audiences, content, structures, and mechanisms. Proficiency in intelligence practices and methodologies, encompassing the identification of key collection sources, assessment of raw intelligence, research, network analysis, and the preparation of comprehensive intelligence reports for clients. Effective oral and written communication skills, enabling the creation and delivery of timely, concise, and accurate intelligence reports and briefings. Strong professionalism, self-motivation, efficiency, and a track record of delivering on tight deadlines. Nice to Have: Client-facing experience is a plus. Previous involvement in both qualitative and quantitative project management is a plus. Prior experience with Boolean writing, and software tools such as Brandwatch, Talkwalker, Meltwater, Dataminr, is highly advantageous. Professional working proficiency in foreign languages, preferably Spanish, Mandarin, Japanese, German or Arabic is a plus. We’ve outlined specific skills, experience, and requirements for this position, but don’t stress if you don’t meet every single one. Our Talent Team is dedicated to discovering exceptional individuals, and they might identify a relevant aspect of your background that suits this role or another opportunity within Blackbird.AI. If you have passion for the role, please still apply. Blackbird.AI is embarking on an exciting growth journey with numerous opportunities for career development within the company. You will join a nurturing, inclusive, and experienced team. Join us as we soar to new heights! Values: At Blackbird.AI, our core values shape how we work and make decisions. Our values inspire us to be authentic and continue improving. We embrace a strong sense of responsibility to society, recognizing the vital role our services play in empowering governments, communities, and individuals to foster critical thinking and empowerment. We believe in integrating personal and professional lives with societal needs, emphasizing the importance of creating an environment that attracts top talent and provides substantial growth opportunities. We are motivated by the potential of science and technology to impact humanity positively. Why you’ll love working here: Competitive compensation package, 401(k), and equity - everyone has a stake in our growth! Comprehensive health benefits for you and your loved ones, including wellness days and monthly wellness reimbursements - an apple a day doesn’t always keep the doctor away! Generous vacation policy, encouraging you to take the time you need - we trust you to strike the right work/life balance! A flexible work environment with opportunities to collaborate with your team in person - you can have it all! Inclusion and Impact - soar to new heights! Professional development stipend - never stop learning!