Berklee College of Music

Oversee campus service operations, manage vendor relationships, and develop strategic plans to improve service quality and efficiency. | Requires extensive leadership experience in auxiliary or campus services, strong financial and contract management skills, and experience in higher education or similar environments. | Job Description: The Sr. Director of Campus Business Services provides strategic leadership and oversight for essential campus service operations including, Contract Management, Dining Services, Campus Bookstore, Mail and Document Services, Vending Services, Shipping and Receiving, Campus Office Equipment Management and other auxiliary enterprises. This role ensures high-quality, cost-effective, and student- and campus-focused services that support the institution’s mission and enhance the campus experience. The Senior Director collaborates with internal stakeholders and external vendors to align services with institutional goals, manage contracts, and drive continuous improvement. Key Responsibilities: Develop and implement strategic plans for campus services to enhance service quality, efficiency, and student and campus satisfaction. Oversee vendor partnerships and contracts for dining, bookstore, mail, and copy services and potentially others within the domain of administration and finance. Ensures vendor performance and monitors established KPIs Manage budgets and ensure financial sustainability of auxiliary operations. Coordinate with campus departments to ensure services support academic and community needs. Lead initiatives to modernize and innovate service delivery in alignment with campus priorities. Oversees the contract management process, including conducting a thorough business review of all Third-Party Contracts, Real Estate Lease Agreements, Visitor Agreements, Short Term Visitor Agreements Responsible for management of all outsourced auxiliary services agreements (i.e., Mail, Copying, Laundry, Vending, Bookstore, etc.) and works closely with business partners to ensure needs of the Berklee community are being met. Develop and implement short and long-term operational efficiencies and procurement strategies designed to reduce costs and to improve quality and service, while meeting Berklee-wide goals and objectives. Serve as a liaison for Berklee to outside procurement groups and consortia identifying areas for collaboration, cost savings, and increased efficiency. As part of a team, participates in vendor negotiation procedures including the RFQ, RFP and RFI business processes to secure best price and service for equipment, supplies and services used by the personnel of the College. Qualifications: Bachelor’s degree required (Master’s preferred). 8 + years of progressive leadership experience in auxiliary or campus services preferred. Demonstrated supplier and employee management experience with ability to organize and coordinate a multitude of various service operations. Demonstrated leadership skills to motivate representatives to implement necessary projects and products Strong financial, contract management, and vendor relations skills. Excellent communication and organizational abilities. Knowledge of and experience in higher education, standard business practices and ethics, facilities planning and renovation practices, purchasing practices and procedures, mail processing technologies and procedures, facilities planning practices, special event management, document processing technologies, retail and customer service standards. Strong interpersonal skills to work with and direct employees, consultants, suppliers, and College personnel at all levels. Must be able to handle multiple priorities, and to set priorities collaboratively. Must have the ability to relate well to and function highly among faculty, staff, students, and external entities, and must have excellent verbal, written communication and presentation skills. Hiring Range: $135,000 to $160,000; salary dependent on relevant experience and education. Please visit the Total Rewards page to learn more about the benefits of working at Berklee. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee: We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law. As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at hroperations@Berklee.edu or call 617-747-2375. *Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.* Employee Type: Staff As the premier destination for the study of contemporary music and the performing arts, Berklee stands as the culmination of two pioneering institutions—Boston Conservatory and Berklee College of Music—each recognized for its global reach and cultural impact. Berklee is a place where artists come together to innovate, and where artistic and cultural diversity is embraced and celebrated. We strive to reflect these values in our inclusive hiring practices, creating a welcoming and equitable process that embraces diverse perspectives and fosters equity and opportunity for all. Guided by our fundamental values, our unified mission and vision define Berklee’s core purpose and help us envision the positive influence we can have on each other, our students, our communities, and the broader world. Berklee is proud to offer a comprehensive benefits program to help our employees achieve their personal, professional, and financial goals. Learn more.

Lead the course development team to create engaging online courses while managing innovation and quality. Oversee recruitment and professional development of online instructors and collaborate with tech teams to enhance learning. | The position requires a blend of academic vision and operational excellence. Experience in online education and leadership is essential. | Job Description: Berklee is where creativity meets purpose. With campuses in Boston, New York, Valencia, and a powerful online presence, Berklee empowers students to discover who they are and how they can shape the future of music, dance, theater, and beyond. Join Berklee Online—the world’s premier online music school—and help shape the future of arts education. As Associate Dean of Online Education, you’ll provide leadership that blends academic vision, operational excellence, and innovation. This is a chance to make an impact on thousands of learners worldwide while working in a creative, student-centered environment. What you’ll do: Lead the course development team to create engaging, accessible, award-winning online courses. Manage a balance of innovation, quality, and time-to-market in our course development process. Support a roster of 350+ online instructors teaching thousands of course sections annually. Oversee recruitment, onboarding, professional development, and instructor training. Collaborate with Berklee’s tech team to leverage AI and emerging tools that enhance learning and streamline development. Ensure academic rigor, quality, and student success across Berklee Online’s diverse programs (courses, certificates, degrees, MOOCs). Work with senior leadership to develop new programs and products that expand Berklee’s global reach and reputation. Why Berklee: A mission-driven, creative community where your work supports the next generation of artists. Hybrid work flexibility with four in-office days. Generous time off, holidays, and tuition benefits for you and your family. Access to unforgettable performances, guest artists, and cultural events. A culture that values innovation, equity, inclusion, and work-life balance. Join us to shape the future of online music education—and create experiences that inspire learners worldwide. Hiring Range: $120,000 to $190,000; salary dependent on relevant experience and education. Please visit the Total Rewards page to learn more about the benefits of working at Berklee. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee: We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law. As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at hroperations@Berklee.edu or call 617-747-2375. *Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.* Employee Type: Staff As the premier destination for the study of contemporary music and the performing arts, Berklee stands as the culmination of two pioneering institutions—Boston Conservatory and Berklee College of Music—each recognized for its global reach and cultural impact. Berklee is a place where artists come together to innovate, and where artistic and cultural diversity is embraced and celebrated. We strive to reflect these values in our inclusive hiring practices, creating a welcoming and equitable process that embraces diverse perspectives and fosters equity and opportunity for all. Guided by our fundamental values, our unified mission and vision define Berklee’s core purpose and help us envision the positive influence we can have on each other, our students, our communities, and the broader world. Berklee is proud to offer a comprehensive benefits program to help our employees achieve their personal, professional, and financial goals. Learn more.