Berklee College of Music

Support and optimize marketing campaigns using SFMC, analyze campaign performance, and improve workflows. | Minimum 3 years of marketing experience with hands-on work in email marketing and automation platforms, experience with Salesforce or similar CRM, and strong analytical and project management skills. | Job Description: Berklee is seeking a dynamic and innovative Marketing Operations Specialist who excels at bridging the gap between technical execution and the strategic marketing vision. This is a pivotal role where your deep understanding of marketing technology systems won't just optimize our global enrollment efforts—it will directly inform and guide our marketing strategy. If you're passionate about leveraging technical prowess to not only implement but also influence and improve performance in a mission-driven, student-centered environment, this is an excellent opportunity. Your ability to translate data and operational efficiency into strategic insights will directly support Berklee’s commitment to creativity by connecting the next generation of artists to our global campuses. About the Role & Responsibilities Reporting to the Manager of Marketing Campaign Operations, you'll be a power user for Salesforce Marketing Cloud (SFMC), translating marketing goals into scalable, measurable operations. You will support various internal teams—including Boston, NYC, Valencia, Summer Programs, and Berklee Online—ensuring our enrollment marketing strategies are executed flawlessly across the globe. Key Responsibilities: Serve as a daily power user of SFMC and related marketing systems. Design, build, test, and launch campaigns in SFMC (emails, automations, audiences, and journeys). Partner with stakeholders to turn campaign goals into scalable, efficient processes. Support campaign performance reporting, analysis, and optimization, providing data-informed insights. Manage project timelines, deliverables, and communication across multiple cross-functional teams. Establish and maintain best practices for segmentation, compliance, and data hygiene. Identify opportunities for process improvements and workflow efficiencies to drive innovation. What You'll Bring We're looking for a detail-oriented problem-solver who excels at technical execution, strategic planning, and can adapt to any situation. Key Requirements: Minimum 3 years of marketing experience, including at least 1 year of hands-on work with email marketing and automation platforms (SFMC strongly preferred). Experience with Salesforce or other CRM platforms. Strong analytical skills with experience in campaign reporting and data optimization. Demonstrated project management and organizational skills; ability to plan, track, and prioritize multiple projects. Detail-oriented problem solver with critical thinking and sound judgment. Adaptable and flexible; embraces change and innovation to meet evolving needs. Berklee Culture & Benefits Berklee’s mission is to educate, train, and develop the world's most inspired and innovative artists. You'll be part of a passionate, diverse, and global community dedicated to this vision. Here, you’ll find: A mission-driven culture where your ideas matter and your impact is visible. A diverse and inclusive community committed to lifelong learning and collaboration. Generous Paid Time Off (PTO) and paid holidays, including a winter break, to support work-life balance. Comprehensive health, dental, and life insurance plans. Tuition benefits for you and your family, including free or discounted courses. Retirement planning with a 403(b) plan and matching contributions. Access to unforgettable performances, guest artists, and events. Join us in shaping the future of music and performance! Hiring Range: $70,000 to $82,000; salary dependent on relevant experience and education. Please visit the Total Rewards page to learn more about the benefits of working at Berklee. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee: We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law. As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at hroperations@Berklee.edu or call 617-747-2375. *Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.* Employee Type: Staff As the premier destination for the study of contemporary music and the performing arts, Berklee stands as the culmination of two pioneering institutions—Boston Conservatory and Berklee College of Music—each recognized for its global reach and cultural impact. Berklee is a place where artists come together to innovate, and where artistic and cultural diversity is embraced and celebrated. We strive to reflect these values in our inclusive hiring practices, creating a welcoming and equitable process that embraces diverse perspectives and fosters equity and opportunity for all. Guided by our fundamental values, our unified mission and vision define Berklee’s core purpose and help us envision the positive influence we can have on each other, our students, our communities, and the broader world. Berklee is proud to offer a comprehensive benefits program to help our employees achieve their personal, professional, and financial goals. Learn more.

Lead the course development team to create engaging online courses while managing innovation and quality. Oversee recruitment and professional development of online instructors and collaborate with tech teams to enhance learning. | The position requires a blend of academic vision and operational excellence. Experience in online education and leadership is essential. | Job Description: Berklee is where creativity meets purpose. With campuses in Boston, New York, Valencia, and a powerful online presence, Berklee empowers students to discover who they are and how they can shape the future of music, dance, theater, and beyond. Join Berklee Online—the world’s premier online music school—and help shape the future of arts education. As Associate Dean of Online Education, you’ll provide leadership that blends academic vision, operational excellence, and innovation. This is a chance to make an impact on thousands of learners worldwide while working in a creative, student-centered environment. What you’ll do: Lead the course development team to create engaging, accessible, award-winning online courses. Manage a balance of innovation, quality, and time-to-market in our course development process. Support a roster of 350+ online instructors teaching thousands of course sections annually. Oversee recruitment, onboarding, professional development, and instructor training. Collaborate with Berklee’s tech team to leverage AI and emerging tools that enhance learning and streamline development. Ensure academic rigor, quality, and student success across Berklee Online’s diverse programs (courses, certificates, degrees, MOOCs). Work with senior leadership to develop new programs and products that expand Berklee’s global reach and reputation. Why Berklee: A mission-driven, creative community where your work supports the next generation of artists. Hybrid work flexibility with four in-office days. Generous time off, holidays, and tuition benefits for you and your family. Access to unforgettable performances, guest artists, and cultural events. A culture that values innovation, equity, inclusion, and work-life balance. Join us to shape the future of online music education—and create experiences that inspire learners worldwide. Hiring Range: $120,000 to $190,000; salary dependent on relevant experience and education. Please visit the Total Rewards page to learn more about the benefits of working at Berklee. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee: We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law. As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at hroperations@Berklee.edu or call 617-747-2375. *Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.* Employee Type: Staff As the premier destination for the study of contemporary music and the performing arts, Berklee stands as the culmination of two pioneering institutions—Boston Conservatory and Berklee College of Music—each recognized for its global reach and cultural impact. Berklee is a place where artists come together to innovate, and where artistic and cultural diversity is embraced and celebrated. We strive to reflect these values in our inclusive hiring practices, creating a welcoming and equitable process that embraces diverse perspectives and fosters equity and opportunity for all. Guided by our fundamental values, our unified mission and vision define Berklee’s core purpose and help us envision the positive influence we can have on each other, our students, our communities, and the broader world. Berklee is proud to offer a comprehensive benefits program to help our employees achieve their personal, professional, and financial goals. Learn more.