Beckhoff Automation

Provide technical support and troubleshooting to sustain customer systems and resolve complex issues. | Requires a technical engineering degree, programming knowledge, and experience with industrial automation technologies. | Job DetailsSalary Range: $90,000.00 - $130,000.00 Salary/yearThe Regional Support Engineer (RSE) is essential in sustaining long-term customer success with Beckhoff technologies. By keeping systems running smoothly, addressing complex challenges in the field, and building trust through reliable, ongoing support, RSEs strengthen and expand customer relationships. With firsthand visibility into system performance and customer sentiment, they are often the first to surface risks or uncover new opportunities, playing a critical role in sustaining long-term customer satisfaction and loyalty. RSEs are practical engineers who address urgent technical issues through phone, email, and onsite support. They work closely with Sales and Application Engineering teams to ensure continuity and responsiveness across the region. Beyond immediate troubleshooting, RSEs contribute to scalable support by documenting recurring issues, sharing field-proven practices, and helping internal teams stay ahead of customer needs. When not engaged locally, they support Beckhoff’s national hotline and ticketing system—ensuring all customers receive timely, knowledgeable assistance. This RSE will primarily focus on the Intralogistics industry, including several large-scale fulfillment projects with a globally recognized key industry end user. The project(s) will include emerging technology that will be installed for the first time and will be subsequently rolled out too many locations across the USA and Europe. The RSE will support installs in the USA with the first being in the Memphis area. Salary is negotiable based on experience. Key Responsibilities Act as the primary technical contact for sustaining support within the region, working closely with teammates to help customers keep Beckhoff systems running reliably. Proactively drive technical issues to resolution through remote diagnostics, hands-on troubleshooting, and on-site support. Provide support via phone, email, and Beckhoff’s technical ticketing systems. Document recurring issues and share actionable insights to strengthen internal support resources and product knowledge. Advise customers on maintenance, best practices, and product usage in real-world conditions. As needed, assist with product trainings or onboarding in coordination with Beckhoff’s formal training programs. Could include on-site training of maintenance or engineering teams Assist with installation and commissioning of systems Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs. Other duties as assigned. What Makes This Role Unique Best-in-Class Tech: Represent a highly differentiated automation platform Emerging Tech: Be the first to work with emerging technology and its applied use case Key End User: Gain valuable experience working with one of the most influential end users in the Intralogistics market Established Culture: Join a strong, values-driven organization Visible Impact: Directly influence customer success and loyalty Work Location This is a fully remote position. Team members can work from the Greater Memphis area, with occasional in-person meetings that support collaboration. Travel This position requires varying travel ranging from 40-50% which may include day trips, overnight stays, and occasional extended travel depending on business needs. Travel may be local, regional, or national. All travel-related expenses will be reimbursed in accordance with company policy. Candidates must be able to meet the travel requirements of the role, and reasonable accommodations will be provided as needed in accordance with the Americans with Disabilities Act (ADA). What We Offer Benefits At Beckhoff Automation USA, our privately held, family-owned culture empowers candid collaboration, the freedom to create innovative solutions, and strong relationships built around cutting-edge technology and shared purpose. Generous Paid Time Off: 12 Paid Holidays + 21 Days of PTO Employer paid High-Deductible Medical plan Dental, and Vision for Employee + Family! 401(k) with up to 6% employer match Employer-Paid Insurance: Life, AD&D, Short-Term and Long-Term Disability Elective Benefits: Accident, Critical Illness, Indemnity, and Pet Insurance Professional Development Opportunities CarData Program: Fixed monthly reimbursement + Variable monthly mileage Additional $200.00 to $800.00 (Disclaimer: dependent on location) Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation: Ability to stand and sit for extended periods. Ability to use a computer screen for extended periods. Ability to lift and carry items weighing up to 50 pounds occasionally. Ability to bend, stoop, reach, and move as needed to perform job duties. Manual dexterity for operating tools and equipment. Adequate vision and hearing to perform essential tasks safely. About Beckhoff At Beckhoff, automation is our calling. We empower engineers to differentiate and succeed as industry leaders –– to harness new technologies, embrace open standards and solve the world’s most complex problems. Founded and led by engineers, we organically create advanced controls, communication, IoT, and motion technologies that become unique tools for your one-of-a-kind challenges in an age of digital transformation. As a global partner with U.S. headquarters in Minneapolis, we remain committed to sustainability, inclusivity, and support for the people behind the automation. So, whether you’re powering the EV revolution, dazzling on Broadway, launching satellites, or developing fusion energy solutions – you can reach new heights for your business, industry, and humankind. Beckhoff is an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected status. We are committed to creating an inclusive environment for all employees and applicants. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise take part in the recruitment process, please contact HR-USA@Beckhoff.com. What We’re Looking For – Required Skills & Qualifications Real-time problem-solving under pressure Customer-facing communication and judgment Collaborative mindset with proactive mindset Bachelor of Science in engineering or a related technical field from a four-year college or technical school. Practical experience with programming languages such as IEC 61131-3 (object-oriented extension), C#, C++, or Python; familiarity with object-oriented concepts preferred. Working knowledge of PLCs, motion control, robotics, distributed I/O, fieldbus systems (e.g., EtherCAT), safety systems, and HMI technologies. Preferred, but not required, to have prior experience with Beckhoff’s TwinCAT control software and/or with EtherCAT communication protocol. Proficient with PC-based systems, industrial networking concepts, and Microsoft Office applications. Self-starter with a goal-oriented approach and strong follow-through in resolving technical issues. Excellent problem-solving and reasoning skills, with the ability to stay composed and effective in time-sensitive situations. Strong and clear communication skills for delivering technical guidance via phone, email, and in-person support. Provide well understood, written, status updates to the project team during installation and commissioning phases so that a clear picture of the situation, on the ground, is understood.