BBG, INC.

Provide technical support for appraisal production systems, troubleshoot application issues, maintain system functionality, collaborate to improve workflows, and train users. | Bachelor's degree in IT or related field with 3-5 years supporting business applications, strong analytical skills, proficiency with Microsoft Office and ticketing systems like Zendesk. | Description Position Summary The Systems Support Engineer serves as the primary technical support resource for appraisal production systems and applications. This role provides day-to-day support to appraisers, operations teams, and business partners by troubleshooting system issues, maintaining application functionality, identifying process improvements, and ensuring efficient operation of appraisal technology platforms. The ideal candidate combines strong technical troubleshooting skills with an understanding of appraisal workflows and excellent customer service to support business operations and enhance the user experience. Requirements Essential Duties & Responsibilities • Provide first- and second-level technical support for appraisal production systems and related business applications. • Troubleshoot, diagnose, and resolve application, system, and workflow issues in a timely manner. • Serve as the primary point of contact for appraisers and operations staff regarding system-related questions and technical support. • Configure, maintain, and support appraisal software, integrations, and user accounts. • Monitor system performance and proactively identify opportunities to improve reliability and efficiency. • Document issues, resolutions, and support procedures within the ticketing and knowledge management systems. • Escalate complex technical issues to software vendors or internal IT teams when appropriate. • Participate in application testing, software upgrades, system implementations, and new feature deployments. • Collaborate with business stakeholders to identify opportunities for workflow automation and process improvement. • Assist with data validation, troubleshooting integration issues, and maintaining data integrity across systems. • Develop user documentation, training materials, and support guides. • Provide user training and onboarding for appraisal-related systems and applications. • Track recurring issues and recommend long-term solutions to reduce support requests. • Support system security by following established access controls, compliance requirements, and company policies. • Participate in on-call or after-hours support as needed for critical system issues. ________________________________________ Required Qualifications • Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or related field, or equivalent work experience. • 3–5 years of experience supporting business applications or enterprise software. • Experience troubleshooting software applications and technical issues in a customer-facing support role. • Strong analytical and problem-solving skills. • Excellent verbal and written communication skills. • Strong organizational skills with the ability to manage multiple priorities. • Proficiency with Microsoft Office Suite. • Experience using ticketing systems, such as Zendesk, and documenting technical issues. ________________________________________ Preferred Qualifications • Experience supporting appraisal, assessment, valuation, mortgage, or real estate technology platforms. • Experience with SQL queries and database troubleshooting. • Familiarity with APIs, system integrations, or middleware platforms. • Experience with CRM, ERP, or workflow management systems. • Knowledge of appraisal management workflows and valuation processes. • Experience supporting SaaS applications in a cloud-based environment. ________________________________________ Knowledge, Skills & Abilities • Strong customer service orientation. • Ability to explain technical concepts to non-technical users. • Excellent troubleshooting and root cause analysis skills. • Ability to work independently while collaborating across multiple departments. • Continuous improvement mindset with a focus on operational efficiency. • Strong attention to detail and commitment to delivering high-quality support. • Ability to learn new applications and technologies quickly. ________________________________________ Working Conditions • Primarily office or remote office environment. • Prolonged periods of sitting and computer use. • Occasional after-hours support during system upgrades or critical production issues. • May participate in project implementations outside normal business hours. ________________________________________ Success Measures A successful Systems Support Engineer will: • Resolve user issues quickly with minimal business disruption. • Maintain high customer satisfaction ratings. • Improve application stability and user adoption. • Reduce recurring support tickets through proactive problem-solving. • Identify and implement workflow improvements that increase operational efficiency. • Partner effectively with assessment and appraisal operations, IT, and software vendors to support business objectives.

Manage comprehensive HR operations including Paylocity compensation changes, benefits, compliance, onboarding, and employee relations. | Requires 5-10 years HR administration experience, proficiency with HRIS (Paylocity a plus), strong HR knowledge, and relevant certifications. | Description: An HR generalist is a person with a broad range of responsibilities which cover most of the HR functions. In this role, they will manage compensation changes in Paylocity, manage all benefits, open enrollment, and compliance. Another focus will be process improvement through our HRIS which covers everything related to people. They will be involved in the hiring process and interviewing, administering leave, and enforcing company policies. Requirements: This role also involves the implementation of HR strategies, ensuring compliance with labor laws, and supporting the HR department in various administrative tasks. Primary General HR Duties: • Coordinate day-to-day HR operations and administrative processes • Serve as a primary point of contact for employee HR questions and support • Maintain accurate employee records and HRIS data integrity • Support onboarding and offboarding processes for employees • Coordinate new hire paperwork, background checks, I-9s, and system setup • Process employee status changes including promotions, transfers, compensation updates, and terminations • Support payroll processing by ensuring accurate employee data and timely submissions • Maintain compliance with federal, state, and local employment laws • Assist with HR audits, reporting, and document retention • Prepare HR reports, metrics, and analytics for leadership • Partner with managers on HR procedures and employee communications • Assist with policy administration and employee acknowledgements • Coordinate training programs and employee development initiatives • Manage confidential employee information with professionalism and discretion • Support recruiting coordination including interview scheduling and candidate communication • Assist with special HR projects, acquisitions, or system implementations as needed • Assist with benefits administration and employee enrollment support • Coordinate new hire enrollments, qualifying life event changes, annual open enrollment, and terminations • Serve as primary point of contact for employee benefits questions and issue resolution • Coordinate leave of absence documentation and tracking • Maintain compliance with federal, state, and local regulations related to benefits and leave administration • Support benefits audits, nondiscrimination testing, and annual reporting requirements Qualifications • 5-10 years supporting HR administration and/or benefits administration. • Advanced Proficiency in Microsoft Office Suites – specifically Word and Excel • Strong skills and knowledge in Human Resources, HR, HR Policies, and/or HR Benefits. • Knowledge and experience of HRIS system, Paylocity is a plus • Experience with new employee on-boarding and off-boarding • Prepare special reports for managers, as needed. • Experience in Employee Benefits • Strong interpersonal and communication skills • Ability to handle confidential information with discretion • Excellent organizational and problem-solving skills • Bachelor’s degree in HR, Business Administration, or a related field • Certification in HR (e.g., PHR, SPHR, CP, SCP) is a plus • Previous experience in a similar role is preferred