Avion Hospitality Employee Services LLC

Assist Front Desk Manager in daily operations, supervise staff, ensure guest satisfaction, manage financial and operational tasks, and maintain compliance with hospitality standards. | At least 5 years progressive hospitality or related experience, supervisory skills, proficiency with Windows OS, strong communication, problem-solving, and financial handling abilities. | Description Job Summary The Front Desk Assistant Manager is responsible for assisting the Front Desk Manager with the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Education & Experience At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience required. Must be proficient in Windows operating systems. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Requirements Job Duties & Functions Approach all encounters with guests and employees in an attentive, friendly, courteous and service- oriented manner. Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations. Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR & First Aid. Maintain a warm and friendly demeanor at all times. Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk. Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Assist to Motivate, coach, counsel and discipline all Front Desk personnel according to Avion Hospitality S.O.P.'s. Ensure compliance to brand and company training, using the steps to effective training according to Avion Hospitality standards. Assist with preparation of all Front Desk interviews and follow hiring procedures according to Avion Hospitality S.O.P.'s. Assist with 90 day and annual Front Desk employee performance appraisals according to S.O.P.'s. Assist with development of employee morale and ensure training of Front Desk personnel. Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency, monitor credit report and maintain close observation of daily house count. Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions. Assist with supervision of the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy. Review Front Desk staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Assist with preparation of employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly. Ensure that no-show revenue is maximized through consistent and accurate billing. Maintain Avion Hospitality S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting. Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Avion Hospitality S.O.P.'s. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc. Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming. Monitor proper operation of the P.B.X. console and ensure that employees maintain Avion Hospitality S.O.P.'s in its use. Monitor the process of taking reservations ensuring that Avion Hospitality courtesy and upselling techniques are maintained. Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality S.O.P.'s. Ensure implementation of all Avion Hospitality policies and house rules. Understand hospitality terms. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Coordinate all aspects of the ongoing implementation of the Avion Hospitality philosophy of service. Ensure correct and accurate cash handling at the Front Desk. Attend monthly all-employee team meetings and any other functions required by management. Obtain all necessary information when taking room reservations. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Be aware of all rates, packages and promotions currently underway. Follow and enforce all Avion Hospitality hotel credit policies. Process and handle guest laundry (property specific). Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees. Maintain and monitor "Lost and Found" procedures and policies according to Avion Hospitality standards. Establish and maintain key control system. Ensure participation within department for monthly Avion team meeting. Focus the Front Desk Department on their role in contributing to the guest service scores. Monitor all V.I.P.'s, special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily Front Office work and activity reports generated by Night Audit. Review Front Office log book and Guest Request log on a daily basis. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Be familiar with all corporate sponsored programs such as airline mileage, Triple Upgrade, or V.I.P. programs, and the standards and procedures for each. Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. Conduct meetings according to Avion Hospitality standards as required by management. Other duties as required. Working Conditions/Environment The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Frequency Grid 112019 N = Not Anticipated 0% O = Occasionally 1-33% (per shift) F = Frequently 34-66% (per shift) C = Constantly 67-100% (per shift) Work Environment Associate is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.-C Associate is subject to outside environmental conditions: No effective protection from weather.- O Associate is subject to extreme heat or cold (temperatures below 32 degrees or above 100 degrees) for periods of more than one hour.- N Associate is subject to noise: There is sufficient noise to cause the employee to shout in order to be heard above ambient noise level.- N Associate is subject to vibration: Exposure to oscillating movements of the extremities or whole body.- N Associate is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.- N Associate is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dusts, mists, gasses, or poor ventilation.- N Associate is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.- N Associate is required to function in narrow aisles or passageways.- O Associate is exposed to infectious diseases.- N None: Associate is not substantially exposed to adverse environmental conditions (as typical office or administrative work).- C Physical Requirements Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.- O Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.-N Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles.-N Kneeling: Bending legs at knee to come to rest on one or both knees.- N Crouching: Bending the body downward and forward by bending leg(s) and spine.-N Crawling: Moving about on hands and knees or hands and feet.-N Reaching: Extending hand(s) and arm(s) in any direction, particularly for sustained periods of time (typing/using a mouse).- F Standing: Remaining upright on the feet, particularly for sustained periods of time.- C Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.- F Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.- O Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.- O Finger Dexterity/Grasping: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.- F Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.- F Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers or guests accurately, loudly, or quickly.- C Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive information through oral communication.- C Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.- F Vision: Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; determine accuracy, neatness, and thoroughness of the work assigned; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurements devices; and/or assembly or fabrication of parts at distances close to the eyes.- F Lifting Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.- O- 10-20 lbs. Background Check This job requires a valid drivers' license and motor vehicle background check.- Yes This job requires a criminal background check.- Yes This job requires a drug screen to be completed.- No General This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties as signed by the supervisor. Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail. If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company. Avion is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract. I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION AS STATED ABOVE AND ACCEPT THAT ANY OF THE TASKS MAY BE MODIFIED OR CHANGED. I ACCEPT RESPONSIBILITY FOR KNOWING THE MODIFICATIONS AND / OR CHANGES IN THIS JOB DESCRIPTION. I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB AS LISTED ABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION.

Oversee hotel sales and marketing operations to maximize revenue and meet profit goals, including managing sales teams, budgets, and client relationships. | Requires at least 6 years progressive hotel sales experience or equivalent, strong communication and negotiation skills, proficiency in Microsoft Office, and ability to manage multiple tasks independently. | Description Job Summary The Director of Sales has direct oversight of planning and managing the hotel's overall sales and marketing. The intention is to achieve optimal occupancy, growth in existing accounts, and generate new business, all to maximize total revenue and meet/exceed hotel profit objectives. This role will oversee day-to-day operations of the hotel sales division, including, but not limited to, direct sales efforts, follow-up, and proper sales administration and training. This role will ultimately recommend the sales forecast, marketing, advertising, sales plans, programs, and annual budget for no more than one full-service hotel; manages within approved plans and budgets. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time, and job duties must also involve the use of discretion and independent judgment more than 50 percent of the time. Education & Experience At least 6 years of progressive hotel sales experience preferred; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and at least 4 years of related experience. Must have a valid driver’s license in the applicable state. Must possess highly developed verbal & written communication skills to frequently negotiate, convince, sell, and influence other managerial personnel, hotel guest(s), and/or corporate clients. Must have thorough experience with professional selling skills: opening, probing, supporting, closing Shows strong analytical skills and strategic vision in establishing appropriate sales deployment Must be proficient in general computer knowledge, especially Microsoft Office products Must be able to work independently and simultaneously manage multiple tasks Strong organization and presentation skills Demonstrated ability to effectively interact and manage people of diverse socioeconomic, cultural, disability, and ethnic backgrounds while solving complex problems and creating a productive sales team. Requires advanced knowledge of the principles and practices within the sales/marketing/hospitality Requirements Job Duties & Functions Coordinate all group, transient, and catering sales solicitations and bookings to maximize overall revenue. Develop, recommend, implement and manage the division's annual budget and the advertising, public relations marketing and sales plans and programs for the hotel to maximize rate, occupancy and food & beverage opportunities thus ensuring the hotel meets/exceeds management and owner revenue/profit goals and expectations. Proactively conduct outside sales calls, conduct sales tours and entertain clients. Understand the content reflected in contracts and how to negotiate terms therein. Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies. Monitor production of all top accounts and evaluate trends within your market. Adheres to Avion Hospitality’s established regulations, company standards, sales standards and sales metrics related. Comply with attainment of individual goals, as well as team goals and budgeted metrics. Train all members of the hotel staff on how to recognize and capitalize on all sales opportunities to increase hotel occupancy and revenue. With input and guidance from the GM and/or Corporate HR, manage Human Resources in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. Supervise Catering & Event Management Team (as applicable) to ensure that the Catering, Food & Beverage, and Meeting Room rental budgets are met or exceeded. Develop a full working knowledge of the operations and policies of the hotel, including Sales, Food and Beverage, Front Office and Reservations. Maintain strong visibility in local community and industry organizations. Attend and/or conduct daily/weekly/monthly meetings and any other functions required by management, providing training on a rotational basis. Maintains professional working relationship and promote open lines of communication relationships to achieve initiatives with respective marketing partner(s) and other internal departments (i.e. Second Wave, Avion Digital, or Branded field marketing). Travel on a weekly basis, as required. Act, as directed, on behalf of the General Manager in his/her absence; performing any other duties, as requested by management.

Maintain cleanliness and order of guest rooms and public areas, restock supplies, and perform deep cleaning tasks as assigned. | High school diploma or equivalent, experience in cleaning or hospitality preferred, strong attention to detail, effective communication skills, and ability to work under pressure. | Description Job Summary ***Información disponible en español.*** A Housekeeper is primarily responsible for maintaining clean and attractive guest rooms, hallways, and public areas in the hotel, servicing guest rooms daily in accordance with hotel procedures, stocking cart with room supplies, and replacing bed linens and replenishing guest room supplies while following company standards and safety/security procedures. In some instances, this role would also be responsible for conducting ‘deep cleaning’ activities within the guest room in conjunction with preventative maintenance tasks. Education & Experience High School diploma or equivalent and/or experience in a hotel or a related field preferred. This position requires strong attention to detail, ability to communicate effectively with guests and team members verbally or in written form. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Resumen de Trabajo Recamarera tiene la responsabilidad de mantener limpias, ordenadas y atractivas las habitaciones de los clientes, pasillos, áreas públicas del hotel, limpiando los cuartos de acuerdo a los procedimientos del hotel, llenar los carros con material, reemplazando la línea y reabastecer el cuarto de amenidades siguiendo las normas de la empresa y los procedimientos de seguridad. En algunos casos, esta función también sería responsable de realizar actividades de 'limpieza profunda' dentro de la habitación de invitados junto con tareas de mantenimiento preventivo. Educación y Experiencia Diploma de enseñanza secundaria o equivalente y de preferencia con experiencia en trabajos de hotelería o similares. Esta posición requiere altos niveles de atención al detalle, habilidad de comunicarse efectivamente con huéspedes y compañeros de equipo oralmente o de forma escrita. Comunicar las informaciones e ideas en forma clara. Evaluar y seleccionar en forma rápida y precisa los mejores cursos de acción. Desempeñarse correctamente aun cuando haya sobrecarga de trabajo Requirements Job Duties & Functions Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain regular attendance in compliance with Avion Hospitality standards as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations. Thoroughly clean and restock the required number of guest rooms per shift. Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up. Remove all trash and dirty linen from guest rooms. Perform other tasks/jobs as assigned by the supervisor or manager. May be required to disassemble furniture or items in the guest room to conduct deep cleaning. Deep cleaning tasks may include, but are not limited to, changing the AC filter, cleaning the AC coils, touching up paint on walls/molding, touching up scratched furniture, or rehanging closed slide doors. Deberes y Funciones Laborales Mantener un trato cordial y servicial hacia los clientes y entre los empleados. Presentarse regularmente al trabajo, tal como lo establecen las normas de Avion Hospitality, y según lo exija el programa de trabajo, el cual variará según las necesidades del hotel. Mostrar una apariencia personal e higiene impecables. Ello incluye usar adecuadamente el uniforme y la placa con el nombre de la persona (basado en normas de marca) Acatar siempre las normas y reglamentaciones de Avion Hospitality para asegurar una operación eficiente del hotel. Limpiar y surtir totalmente las habitaciones que se requieran en un turno. Completar todos los deberes de limpieza previa, incluyendo pero sin limitarse a la preparación del carro de limpieza con los artículos para los clientes, productos de limpieza y ropa de cama. Eliminar todos los desechos y retirar la ropa de cama, toallas y demás artículos sucios de las habitaciones. Llevar a cabo otra tarea según asignada por el supervisor o gerente. Puede ser necesario desmontar muebles o artículos en la habitación de invitados para realizar una limpieza profunda. Las tareas de limpieza profunda pueden incluir, entre otras, cambiar el filtro de CA, limpiar las bobinas de CA, retocar la pintura en las paredes / molduras, retocar muebles rayados o cambiar puertas correderas cerradas