Avenue5 Residential, LLC

Lead onboarding programs and team to enhance new associate experience and retention. | Requires leadership experience, onboarding and training expertise, and strong communication and organizational skills. | About Us Avenue5 is growing, and we are in search of an onboarding manager to join our dynamic team of Fivers! We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we: • Listen to our associates, recognize them, and give them room to grow • Invest in our associates to help them become the best version of themselves • Approach every important decision with our associates in mind • Celebrate our associates’ successes and encourage them to raise the bar even higher About the Onboarding Manager Role We’re looking for a talented onboarding manager who will lead Avenue5 onboarding programs and onboarding team to create a consistent, engaging, and operationally effective new associate experience. The onboarding manager will partner closely with career development, regional leaders, recruiting, HR, and cross-functional teams to strengthen onboarding processes, improve associate engagement, and support retention and operational readiness across the organization. Onboarding Manager Responsibilities and Objectives • Lead and develop a team of onboarding specialists • Manage onboarding programs and onboarding experiences for new associates across the organization • Partner with operational leaders and cross-functional teams to support onboarding execution and consistency • Facilitate and oversee virtual and in-person onboarding sessions • Track onboarding attendance, participation, completion, and engagement metrics • Create and maintain onboarding reports, dashboards, presentations, and communications • Identify process improvements and opportunities to enhance onboarding effectiveness and scalability • Evaluate onboarding programs and associate feedback to improve engagement, accountability, and retention • Collaborate with associates and leaders to identify onboarding and training needs • Support onboarding initiatives related to organizational growth and operational priorities Leadership Expectations • Create accountability and consistency across onboarding programs and processes • Build strong partnerships with operational and regional leaders • Coach and support onboarding specialists to drive performance and engagement • Influence positive associate experiences through communication, follow-through, and execution • Use reporting and data to evaluate performance and improve results Education and Experience • High school diploma is required. Bachelor’s degree in business, education, human resources, or related field is preferred • Three plus of experience in property management is preferred • Three plus to five years of experience in onboarding, training, learning and development, or related field is preferred • Previous leadership or people management experience is preferred • Advanced level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel • Experience with learning management systems and reporting tools is preferred Skills and Requirements • Strong leadership, communication, and organizational skills • Proficiency in project management skills to create project plans, track progress, meet deadlines, and support implementation across multiple properties or geographic areas • Strong Excel and reporting skills preferred • Knowledge in property management systems like Yardi, OneSite, CRM, EliseAI, preferred • Ability to analyze onboarding metrics and identify opportunities for improvement • Ability to work independently and prioritize in a fast-paced environment • Detail oriented with strong follow-through and problem-solving skills • Excellent written and verbal communication skills • Ability to collaborate effectively across departments and operational teams Scheduling Typically, normal business hours Monday – Friday in our corporate office Environment Exposure to environment typically found in an office building Physical Requirements Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. These functions include, but are not limited to: • Ability to lift, push, and pull up to 25 pounds • Hearing and visual ability to observe and detect signs of emergency required • Must be able to sit, stand, reach, bend, and stoop for extended periods of time • Talking and expressing or exchanging ideas by means of the spoken word • Ability to receive detailed information through oral communication • Visual requirements including color, depth perception, and field vision • Ability to tolerate stressful situations • Ability to work under minimal to moderate supervision This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.

Assist property manager with daily property operations, resident relations, and lease administration. | High school diploma required, 2-3 years property management experience preferred, knowledge of rental lifecycle activities, and proficiency with Microsoft Office. | $26 to $28 per hour Job Title: Assistant Property Manager Salary: $26 to $28 per hour Unlock your potential with Avenue5 Residential. Your ideas. Your development. Your experience. We take care of you, so you can take care of our residents, properties and clients. Property management may be our business, but people are our passion. Empowering you to be the best. Our benefits take a holistic approach to take care of your mind and body. We care about you as a whole person, both inside and outside of work. • Physical wellness: Medical, dental, vision, and mental health coverage options. • Financial wellness: Competitive pay plus basic life insurance and matching 401K contributions. • Mental and emotional wellness: Generous time-off plan includes 10 paid holidays including a community service day and your birthday. • Perks and more: Mentoring. Professional development. Discounts. Tuition reimbursement. Robust recognition program. And we’re just getting started. About the assistant property manager position: We’re looking for a talented assistant property manager who will be responsible for assisting the property manager in the overall operations of the property. This includes ensuring efficient operations, overseeing supplier contracts and maintenance, lease administration, monthly reporting, and ensuring a positive experience for the residents, associates, and property owners. • Assist the property manager in managing the day-to-day operations of the property including resident satisfaction, retention, and full resident lifecycle activities. • Understand the operations guidelines established within the property management agreement. • Maintain all accounts receivable including collecting rent, posting rent, making daily bank deposits, and maintaining a balanced, accurate rent roll. • Accurately and timely complete daily, weekly, and monthly financial and leasing reports. • Audit records and files to identify dates requiring administrative action, such as lease expiration dates, delinquent accounts, and unlawful detainers. • Collect delinquent account balances from previous residents. • Process evictions, which includes processing all necessary paperwork, serving notices, and attending court hearings. • Lease apartments as needed. • Responsible for shopping competitive properties. • Inspect buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired. • Processes move-ins, move-outs, and lease renewals. • Audit all new and current lease agreements and resident files for accuracy. • Assist the property manager with training staff on leasing, entering traffic into the computer, marketing, maintenance, and general office operations. • Compose and prepare routine correspondence, rental notices, and other letters and memorandums. • Assist the property manager with resident relations and problem resolution. • Assume responsibility for the operations of the property in the absence of the property manager. • Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws. • May perform other duties as assigned. Education and Experience: • High school diploma is required. Bachelor’s degree is preferred • Two to three years of experience in property management is required • Knowledge of resident rental lifecycle activities is required • Real estate license is preferred or may be required in some locations • Prior experience in Yardi Voyager or another equivalent system is preferred Skills and Requirements: • Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel. • Excellent interpersonal skills to effectively and sensitively communicate with all levels of management. • Sensitivity to confidential matters is required. • Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency. • Ability to relay technical concerns with adequate detail, quickly and accurately. • Capability to read, write, comprehend, and converse in English. • Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system. • Excellent customer service and interpersonal skills with the ability to relate to others. • Strong organizational and time-management skills. • Ability to cope with and defuse situations involving angry or difficult people. • Must maintain a valid driver’s license, clean driving record and current auto insurance is required. • Must comply with all safety requirements. • Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment. Our Core beliefs: • Put people and partnerships first • Empower associates • Focus on solutions • Champion ideas that accelerate success • Deliver proof over promises Experience our award winning culture: • Top 15 national finalist on the Best Places to Work Multifamily™ • Certified as a Great Place to Work® since 2017 • Listed as one of the Best Workplaces in Real Estate™ • Ranked second on the 100 fastest-growing private companies in Washington by The Puget Sound Business Journal • Ranked 8 on the 2024 National Multifamily Housing Council (NMHC) Top 50 Managers List We’re a fast-growing property management company with new opportunities popping up daily. Search open positions to find your next adventure. If you don’t see anything today, keep checking. Tomorrow, you may find your dream job.