Autura

Lead and grow enterprise and strategic account portfolios to drive retention, expansion, and platform adoption while building the Customer Success function. | Requires 10+ years in strategic account management or enterprise SaaS sales with 3+ years leadership and strong executive presence. | Director, Customer Success About the Role Autura is building the infrastructure that powers the towing and recovery industry — from dispatch and fleet management to embedded payments and marketplace solutions. As we grow and bring more of our product lines under one platform, we need a strategic account leader who can own our most complex, highest-value customer relationships and build the function around them. This role is for someone who wants to build, not just manage. You will own our enterprise and strategic account portfolio, lead a team, and help towing operators, motor clubs, and government agencies get more out of Autura than they knew was possible. You will be the person who knows their business as well as they do — and shows them what's next. What You'll Do Own and grow Autura's enterprise and strategic account portfolio, driving retention, expansion, and long-term platform adoption across our most complex customer relationships. Own a personal portfolio of strategic accounts in addition to team leadership responsibilities during the buildout phase. This role requires a player-coach who is as comfortable in the work as above it. Serve as the senior escalation point for high-stakes customer situations — bringing calm, structure, and a clear recovery path to at-risk accounts. Build and lead a team of Strategic Customer Success Managers, setting the standard for how Autura engages its most important customers. Develop and operationalize account planning frameworks, executive business review processes, and customer health strategies that scale as the portfolio grows. Partner with Sales to identify and convert expansion opportunities within existing accounts — helping customers grow their business by extending their use of Autura across new product areas, including TowPay, Marketplace, and future offerings. Navigate multi-stakeholder relationships within enterprise organizations — from operators and dispatch managers to executives and ownership groups — to deepen Autura's presence and uncover new opportunities. Work closely with Product, Implementation, and Support to translate customer needs into platform improvements and ensure customers are realizing full value across integrated product lines. Bring a consultative, project-based approach to enterprise engagements — acting as a trusted advisor who helps customers run their operations more efficiently using Autura as the backbone. Represent Autura at industry events, motor club partnerships, and towing association conferences to build relationships and stay close to where the industry is heading. Partner with executive leadership on acquisition integration — helping bring acquired products and customer bases into the Autura ecosystem in a way that feels connected and coherent to customers. Own post-implementation engagement to ensure customers are actively using the platform — tracking adoption metrics, identifying gaps, and driving customers toward the outcomes that made them buy in the first place. Build and maintain a customer health framework across the strategic portfolio — using leading indicators to get ahead of churn risk before it becomes an escalation. Own or co-own renewal strategy for strategic accounts, including multi-year contract planning, pricing conversations, and risk mitigation on complex renewals. Lead change management for strategic accounts through product updates, platform migrations, and new feature rollouts — ensuring customers are prepared, adoption is supported, and disruption to their operations is minimized. What You Bring 10+ years in strategic account management, customer success, or enterprise sales in a SaaS environment, with at least 3 years in a leadership role. Demonstrated track record of retaining and growing a complex enterprise portfolio — you can point to specific outcomes. Experience building programs and processes from early-stage or in-flight — not just inheriting something that already works. Strong executive presence and the ability to operate credibly at the owner, GM, or C-suite level within customer organizations. Comfort navigating multi-product or post-acquisition environments where customer relationships span more than one solution. A consultative, outcomes-first mindset — you don't just check in, you show up with ideas. Experience with strategic account planning tools and CRMs (Salesforce experience preferred). Industry experience in towing, fleet, government services, or adjacent verticals is a plus but not required — what matters is your ability to go deep on a customer's business fast. Why This Role Autura is at an inflection point. We have a growing product suite, a customer base that depends on us for mission-critical operations, and real room to define what enterprise account leadership looks like here. This role has the scope to shape the function, build the team, and have direct impact on the company's growth — with full support from executive leadership to do it right.

Lead and grow enterprise and strategic account portfolio to drive retention, expansion, and platform adoption while building and operationalizing the Customer Success function. | Over 10 years in strategic account management or enterprise SaaS sales with 3+ years leadership and strong executive presence managing complex enterprise portfolios. | Director, Customer Success About the Role Autura is building the infrastructure that powers the towing and recovery industry — from dispatch and fleet management to embedded payments and marketplace solutions. As we grow and bring more of our product lines under one platform, we need a strategic account leader who can own our most complex, highest-value customer relationships and build the function around them. This role is for someone who wants to build, not just manage. You will own our enterprise and strategic account portfolio, lead a team, and help towing operators, motor clubs, and government agencies get more out of Autura than they knew was possible. You will be the person who knows their business as well as they do — and shows them what's next. What You'll Do Own and grow Autura's enterprise and strategic account portfolio, driving retention, expansion, and long-term platform adoption across our most complex customer relationships. Own a personal portfolio of strategic accounts in addition to team leadership responsibilities during the buildout phase. This role requires a player-coach who is as comfortable in the work as above it. Serve as the senior escalation point for high-stakes customer situations — bringing calm, structure, and a clear recovery path to at-risk accounts. Build and lead a team of Strategic Customer Success Managers, setting the standard for how Autura engages its most important customers. Develop and operationalize account planning frameworks, executive business review processes, and customer health strategies that scale as the portfolio grows. Partner with Sales to identify and convert expansion opportunities within existing accounts — helping customers grow their business by extending their use of Autura across new product areas, including TowPay, Marketplace, and future offerings. Navigate multi-stakeholder relationships within enterprise organizations — from operators and dispatch managers to executives and ownership groups — to deepen Autura's presence and uncover new opportunities. Work closely with Product, Implementation, and Support to translate customer needs into platform improvements and ensure customers are realizing full value across integrated product lines. Bring a consultative, project-based approach to enterprise engagements — acting as a trusted advisor who helps customers run their operations more efficiently using Autura as the backbone. Represent Autura at industry events, motor club partnerships, and towing association conferences to build relationships and stay close to where the industry is heading. Partner with executive leadership on acquisition integration — helping bring acquired products and customer bases into the Autura ecosystem in a way that feels connected and coherent to customers. Own post-implementation engagement to ensure customers are actively using the platform — tracking adoption metrics, identifying gaps, and driving customers toward the outcomes that made them buy in the first place. Build and maintain a customer health framework across the strategic portfolio — using leading indicators to get ahead of churn risk before it becomes an escalation. Own or co-own renewal strategy for strategic accounts, including multi-year contract planning, pricing conversations, and risk mitigation on complex renewals. Lead change management for strategic accounts through product updates, platform migrations, and new feature rollouts — ensuring customers are prepared, adoption is supported, and disruption to their operations is minimized. What You Bring 10+ years in strategic account management, customer success, or enterprise sales in a SaaS environment, with at least 3 years in a leadership role. Demonstrated track record of retaining and growing a complex enterprise portfolio — you can point to specific outcomes. Experience building programs and processes from early-stage or in-flight — not just inheriting something that already works. Strong executive presence and the ability to operate credibly at the owner, GM, or C-suite level within customer organizations. Comfort navigating multi-product or post-acquisition environments where customer relationships span more than one solution. A consultative, outcomes-first mindset — you don't just check in, you show up with ideas. Experience with strategic account planning tools and CRMs (Salesforce experience preferred). Industry experience in towing, fleet, government services, or adjacent verticals is a plus but not required — what matters is your ability to go deep on a customer's business fast. Why This Role Autura is at an inflection point. We have a growing product suite, a customer base that depends on us for mission-critical operations, and real room to define what enterprise account leadership looks like here. This role has the scope to shape the function, build the team, and have direct impact on the company's growth — with full support from executive leadership to do it right.

Lead channel growth strategy by developing and managing strategic partnerships, enabling partners, driving revenue growth, and optimizing partner programs. | 7+ years in technology partner management with 3+ years in automotive or related industries, experience in complex sales cycles, partner enablement, CRM expertise, and a bachelor's degree. | What We Do: Autura is a leading innovator revolutionizing the automotive service experience through our industry-leading Tow Dispatch Management Software. We forge powerful partnerships with motorclubs to deliver exceptional value while aggressively expanding our market footprint, helping partners streamline towing operations, improve response times, and enhance member satisfaction. About the Role: We're seeking a dynamic Channel Development Executive to lead one of our most strategically critical business initiatives. This pivotal role will directly impact Autura's market leadership by driving revenue expansion with existing partners while conquering new markets through strategic partnership acquisition. As the cornerstone of our channel growth strategy, this position offers unparalleled influence on company-wide success and market dominance. Strategic Importance This role represents a cornerstone of Autura's growth strategy, with partnerships contributing significantly to our revenue pipeline and market expansion. The successful candidate will directly influence our competitive positioning, revenue trajectory, and long-term market dominance. You'll have direct visibility with executive leadership and play an instrumental role in shaping Autura's future success. What You'll Be Doing: Strategic Partnership Development (30%) • Design and execute a comprehensive channel strategy aligned with Autura's market objectives • Identify, qualify, and recruit high-potential partners using compelling and tailored value propositions • Establish partnership tiers with clear criteria, benefits, and growth pathways Partner Relationship Management (25%) • Build and nurture executive-level relationships with strategic partners • Serve as the trusted advisor and primary point of contact for assigned partners • Conduct quarterly business reviews to assess performance and identify growth opportunities • Proactively identify and resolve channel conflicts or competitive challenges • Advocate for partner needs internally while ensuring alignment with Autura's objectives Enablement & Go-to-Market Execution (20%) • Collaborate with product, marketing, and sales enablement teams to create partner-ready assets • Develop and deliver comprehensive onboarding programs that accelerate time-to-revenue • Design partner training covering product knowledge, market dynamics, and effective positioning • Create joint marketing plans, co-selling strategies, and other partner programs • Facilitate technical integration between Autura's platform and complementary partner solutions Revenue Growth & Pipeline Management (15%) • Establish and track partner-sourced revenue targets and growth objectives • Implement rigorous pipeline management processes using CRM and partner portal tools • Develop joint account plans for high-potential partnership opportunities • Create compelling ROI models to help partners position Autura's value to their members Program Optimization & Reporting (10%) • Work with leadership to develop partner incentive programs that drive desired behaviors • Continuously evaluate program effectiveness and recommend improvements based on data • Produce regular reporting on channel performance metrics and leading indicators • Gather competitive intelligence through the partner network to inform product strategy • Stay current on automotive service technology trends and towing & recovery industry developments About You: Experience & Education • 7+ years of progressive experience in technology partner management, with at least 3 years focused on automotive, insurance, or membership-based organizations • Proven success building and scaling channel programs that delivered significant revenue growth • Demonstrated expertise in complex enterprise sales cycles and partnership development • Experience with partner enablement, joint marketing initiatives, and co-selling programs • Bachelor's degree required; MBA or relevant advanced degree preferred Technical Knowledge • Familiarity with the towing & recovery technical ecosystem is a plus • Experience with partner relationship management platforms and CRM systems (e.g., Salesforce) • Understanding of API ecosystems and technology integration approaches Competencies • Strategic vision coupled with tactical execution capabilities • Exceptional relationship-building and stakeholder management skills • Polished communication and presentation abilities for both technical and business audiences • Strong analytical thinking with data-driven decision-making approach • Self-directed with demonstrated ability to work effectively in cross-functional environments • Adaptable problem-solver who thrives in dynamic, high-growth settings Additional Information • Travel Requirements: 30-40% travel required for partner meetings, industry events, and joint customer engagements Who We Are & Benefits: Autura is committed to providing modernized benefits and cultural perks. • Competitive pay and annual performance reviews • Option for 100% fully paid benefits package including health, dental, vision • 401(k) with a matching company contribution • Open Paid Time Off • 100% Remote work Autura is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. We purposefully cultivate a workplace where team members can thrive authentically and tenaciously to innovate, grow, and achieve both individual and shared goals. We recognize that creating an inclusive environment requires continuous effort and a willingness to adapt. As we continue to grow, we will proactively adapt our practices to embrace the diverse future ahead, promoting a culture of opportunity for all. Equal Opportunity Employer: We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status. For California residents, please reference our privacy policy here. Total compensation includes a competitive benefits package. A salary offer will be determined by several factors including experience, skill level, education, internal pay equity, and other relevant business considerations. We review all team members pay and compensation programs regularly to ensure competitive and fair pay.

Drive sales growth through business development and account management in SaaS solutions focused on towing, marketplace, data, and parking. | Experience in SaaS sales with ability to work remotely and engage with various stakeholders across multiple cities. | What We Do: Autura is towing the line when it comes to revolutionizing how cities, counties, and states use software to revitalize operations for towers, law enforcement, government officials, and vehicle owners. We're not just driving change; we're leading it with our innovative SaaS software solutions. Our identity is fueled by four dynamic solutions: Towing, Marketplace, Data, and Parking. Each crafted to tow-tally enhance safety and efficiency at its core. Autura is committed to paving the road to a safer, smarter future for all. Our Mission? We're not just changing lanes; we're determined to set the industry standard and tow the technology game to the next level. About our Talent Network: We are consistently hiring new Sales focused roles at Autura and are looking to build out our Talent Network. If you have a background in SaaS Sales and are interested in transitioning to a new role, please submit your resume here and we will reach out if there is a fit with one of our open roles. We typically hire for the following positions: • Business Development Representative • Enterprise Account Executive • Mid-Market Account Executive • Marketplace General Manager Autura Hubs: We have implemented our Autura Hubs which include various cities across the United States in which we tend to have a higher density of remote employees. The goal is to consistently organize events and gatherings throughout the year for our remote employees to be a part of some in-person experiences as well and build strong relationships with other Autura team members. The following cities are part of our Autura Hubs: • Boston, MA (Headquarters) • Las Vegas, NV • Cleveland, OH • Phoenix, AZ • Dallas, TX • Atlanta, GA • Buffalo, NY • Chattanooga, TN • Miami, FL • Kansas City, MO • SoCal Who We Are & Benefits: Autura is committed to providing modernized benefits and cultural perks. • Competitive pay and annual performance reviews • Option for 100% fully paid benefits package including health, dental, vision • 401(k) with a matching company contribution • Open Paid Time Off • 100% Remote work Autura is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. We purposefully cultivate a workplace where team members can thrive authentically and tenaciously to innovate, grow, and achieve both individual and shared goals. We recognize that creating an inclusive environment requires continuous effort and a willingness to adapt. As we continue to grow, we will proactively adapt our practices to embrace the diverse future ahead, promoting a culture of opportunity for all. Equal Opportunity Employer: We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.