Automation Anywhere

Provide technical support for Automation Anywhere products by diagnosing and troubleshooting application and infrastructure issues across cloud and on-prem environments. | Requires a bachelor's degree and at least 2 years of technical support experience with knowledge of Windows/Linux, databases, and cloud concepts. | About Us: Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential. Our opportunity: We are seeking a Technical Support Engineer to join our global Customer Support organization at Automation Anywhere, the leader in Agentic Process Automation (APA), helping enterprises transform work through AI-powered agents, intelligent automation, and orchestration. In this highly impactful role, you will serve as a trusted technical advisor and advocate for our customers, delivering exceptional support and driving the rapid resolution of complex technical challenges. Working closely with cross-functional teams across Product Management, Engineering, Cloud Operations, and Customer Success, you will diagnose issues, identify root causes, and implement effective solutions that help customers maximize the value of our platform. This is an exciting opportunity for a technically skilled, customer-centric professional who thrives in a fast-paced, innovative environment and is passionate about enabling organizations to accelerate their AI and automation initiatives while delivering world-class customer experiences. Who you’ll report to: This role reports to the Sr. Manager, Technical Support Location: Remote role – Central Time zone preferred, other locations within the U.S considered. You will make an impact by being responsible for: Providing technical support for Automation Anywhere products, including A360, Bot Agent, Control Room, and related components Diagnosing and troubleshooting application, infrastructure, and configuration issues across cloud and on-prem environments Analyzing logs, scripts, and automation workflows to identify root causes and recommend effective solutions Handling customer cases through ticketing systems, live chat, and remote sessions, ensuring timely and accurate responses Collaborating with internal teams to escalate and resolve complex technical problems Maintaining high customer satisfaction through professional communication and ownership of each issue Documenting known issues, workarounds, and solutions in the knowledge base Participating in weekend or rotational shifts as part of 24x7 support coverage You will be a great fit if you have: Bachelor’s degree in Computer Science, Information Technology, or related field 2+ years of experience in technical support, application support, or software troubleshooting Must be willing and able to work Pacific Time hours on a regular basis regardless of your remote office location Strong understanding of Windows and/or Linux environments Working knowledge of databases (SQL Server, MySQL, or Oracle) Basic understanding of APIs, networking, and cloud concepts (AWS, Azure, or GCP) You excel in these key competencies: Customer Focus & Empathy – Demonstrates a commitment to understanding customer needs, providing exceptional service, and ensuring a positive support experience while maintaining high customer satisfaction Problem Solving & Critical Thinking – Effectively analyzes complex technical issues, identifies root causes, evaluates solutions, and makes sound decisions in a fast-paced environment Communication Skills – Clearly and professionally communicates technical concepts to both technical and non-technical audiences through written, verbal, and virtual interactions Collaboration & Teamwork – Works effectively across Customer Support, Engineering, Product Management, and Cloud Operations teams to drive issue resolution and improve customer outcomes Accountability & Ownership – Takes responsibility for customer issues from initial intake through resolution, ensuring timely follow-up, proactive updates, and successful outcomes The base salary range for this position is $70,000 – $85,000 a year. The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors. This position is also eligible for a discretionary bonus, equity and a full range of medical and other benefits. Ready to Revolutionize Work? Join Us. This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great. Job Segment OR Key Words: Technical Support, Application Support, troubleshooting, Automation, APA, Agentic Process Automation #LI-DE1 #LI-REMOTE Benefits and perks you’ll appreciate: Flexible work schedule / remote roles Unlimited Personal Time Off 12 holidays off per year 4 days volunteer time off per year Eligible for 4 company Achievement days off per year Variety of health care and well-being benefits Paid family/parental leave We are a designated “Best Place to Work” for 2 years in a row! Learn more here Newsweek’s Top 100 Most Loved Workplaces in America 2023 – Learn more here Automation Anywhere is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email recruiting@automationanywhere.com. At this time, we typically do not offer visa sponsorship for this position. Candidates should generally be authorized to work in the United States without the need for current or future sponsorship. All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.

Develop and execute regional channel strategies and joint go-to-market plans with partners to increase market share. | 7+ years in enterprise or channel software sales with alliance management experience and a bachelor's degree. | About Us: Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential. Our Opportunity: Are you passionate about making a difference and creating value for customers? As a Strategic Partnerships Manager, you'll have the exciting opportunity to drive customer success by asking insightful questions and connecting with key decision-makers and influencers. If you excel in communication, believe in the transformative power of Intelligent Automation solutions, and are committed to achieving your goals, this role is perfect for you! Join us and be at the forefront of innovation, helping customers unlock their potential with our cutting-edge solutions. Who you’ll report to: You will report directly to the Director, Strategic Partnerships Location: Remote role within the United States You will make an impact by being responsible for: Developing and executing a regional strategy for the channel with a focus on significantly increasing the market share of Automation Anywhere (AAI) through collaboration with large GSIs, RSIs, and boutique partners focused on the Intelligent Automation / Gen AI Market Creating joint go-to-market plans, joint scorecards, and a joint cadence of business reviews from the C-suite down to all levels as required in the organization Collaborating with national and in-region partners to grow the pipeline for joint execution and collaborating with the field sales team to drive bookings Working closely with the field sales teams to execute the plan locally Acting as an advocate for your respective partners for all things AAI; keeping them informed and excited about AAI and building a strong support community to drive partner success Development of joint solutions with the respective GSI around SFDC, Workday, Google, etc. to showcase the power of Intelligent Automation within the leading GSI practices. Upselling, cross-selling & net new logo, including expansion sales through partners You will be a great fit if you have: BA/BS degree in Sciences or Engineering, with some Computer Science or Computer Engineering background, preferred 7+ years of work experience in Enterprise Software sales or channel sales Strong technical, alliance management, presales, and sales aptitude and attitude with a successful and progressive track record Strong understanding of software sales, marketing, and business development, including scaling channels/alliances (adding more partners, partner sales, and success teams) Experience systematically scaling software sales and exponentially growing high NPS partners Very good understanding of the customer life cycle journey and partner business models / GTMs and how they succeed Experience with leading and lagging indicators in business and knowing how to scale qualified opportunities, systematic pipeline building, and conversions through regional VPs and their teams Up to 20-30 % of travel You excel in these key competencies: Knowledge of enterprise software architecture and technologies Knowledge of business process management Thorough knowledge of consultative selling including prospecting, qualifying, presenting, trial closing, objection handling, and closing High energy with the ability to excel in an entrepreneurial, fast-changing environment Experience and knowledge of working with channel partners such as “Big 4” advisories and leading System Integrators an advantage Solid computer knowledge including proficiency with software applications including Salesforce Demonstrable technical depth with the ability to effectively communicate with technical and non-technical stakeholders The salary range or on-target earnings (base salary + on-target incentives) for this position is $275,000 - $300,000 a year. The salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, and abilities of the applicant in alignment with market data and other factors. This position is also eligible for equity and a full range of medical and other benefits. Ready to Revolutionize Work? Join Us. This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great. Job Segment OR Key Words: SaaS, Enterprise Sales, Channel Partners, Alliances, B2B Software Solutions #LI-LS1 #LI-REMOTE Benefits and perks you’ll appreciate: Flexible work schedule / remote roles Unlimited Personal Time Off 12 holidays off per year 4 days volunteer time off per year Eligible for 4 company Achievement days off per year Variety of health care and well-being benefits Paid family/parental leave We are a designated “Best Place to Work” for 2 years in a row! Learn more here Newsweek’s Top 100 Most Loved Workplaces in America 2023 – Learn more here Automation Anywhere is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email recruiting@automationanywhere.com. At this time, we typically do not offer visa sponsorship for this position. Candidates should generally be authorized to work in the United States without the need for current or future sponsorship. All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee. Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.