Arkatechture

Lead Agile ceremonies, champion Agile best practices, and manage delivery alignment across product teams. | 7+ years in Agile Program Management within SaaS or DevOps, strong Scrum/Kanban knowledge, and proficiency with Jira and Confluence. | Program Manager Department: Arkalytics - Product Employment Type: Full Time Location: Remote Compensation: $90,000 - $120,000 / year Description Why Work Here? At Arkatechture, we have a simple shared mission: to build a sustainable organization built upon three pillars: Do something meaningful, With a great team, Earning what you deserve. Founded in 2012, Arkatechture has grown into a nationally recognized data and technology company, partnering with organizations across the fintech, AI, and financial services spaces. We combine deep industry knowledge with technical expertise to help our clients unlock the full potential of their data. Whether it’s modernizing infrastructure, building analytics platforms, or leveraging AI for smarter decision-making, we thrive at the intersection of innovation and impact. Our team is made up of curious, collaborative, and community-minded professionals who are passionate about solving complex problems and staying ahead of what’s next in data and technology. While our roots are in New England, our reach is nationwide, and we support flexible, remote-friendly work to match. We offer a competitive benefits package that includes: A flexible remote work policy with optional access to our Portland, Maine office A 4-day workweek after 3 years of service Generous paid time off, including 11 holidays Medical, disability, life insurance, and optional dental/vision 401(k) retirement plan with company match Training & certification reimbursement Milestone recognition programs, annual PTO increases, and more All employees share our core values: put the team first, practice humility, take pride in everything we do, stay curious, care for our community & environment, take work seriously; ourselves not so much. Job Description Arkatechture is seeking a Program Manager to support our growing Product organization, which spans two critical verticals: Content, focused on customer facing features and experiences, and Platform, focused on infrastructure, scalability, and core systems. This role will sit within the Product team and partner closely with Implementation and Support to ensure execution aligns with strategic priorities and customer outcomes. The Program Manager will collaborate with Product and Technology leadership and work cross functionally with solution architects, system administrators, developers, and stakeholders to plan and deliver new product capabilities and enhancements. Deliveries will follow agile, incremental methodologies aligned with the product roadmap and long term vision. The ideal candidate is a strong critical thinker and problem solver who brings structure and clarity to complex initiatives. They are a proactive leader with exceptional written and verbal communication skills who thrives in a fast paced, collaborative environment. This individual is passionate about driving alignment across technical teams and ensuring work progresses with focus and momentum. How to Apply Please send a cover letter and resume with your application. You must submit both documents to be considered for the position. We’re building a diverse team of people who care about doing meaningful work with great people. If that excites you, apply and let’s start the conversation. Key Responsibilities Agile Facilitation & Delivery Lead and facilitate Agile ceremonies including daily standups, sprint planning, reviews, and retrospectives across multiple cross functional teams Champion Agile best practices while adapting frameworks pragmatically to meet team and organizational needs Partner closely with the Head of Product and CTO to ensure requirements are clearly understood, properly prioritized, and aligned with sprint capacity Support backlog management, refinement and prioritization efforts. While the Head of Product translates requirements into actionable user stories, the Program Manager ensures Jira hygiene, story refinement, and development readiness Partner with development teams to drive accurate estimation and task breakdown within Jira Coordinate sprint planning to ensure commitments are realistic and aligned with roadmap priorities Manage increments and milestones, ensuring alignment with staffing plans and strategic timelines Stakeholder Communication Proactively identify risks, issues, and dependencies and communicate them clearly to stakeholders Maintain comprehensive visibility into progress, blockers, and team capacity across all active initiatives Provide consistent, structured updates including risk assessments and mitigation plans tailored to technical and non technical audiences Develop and maintain clear reporting artifacts, including dashboards and executive summaries, highlighting timelines, dependencies, risks, and key performance indicators such as OKRs and KPIs Develop and communicate a forward looking delivery plan that maps team capacity to roadmap initiatives over a rolling twelve month horizon, ensuring alignment between staffing, milestones, and strategic commitments Accountability & Execution Drive alignment and accountability across delivery teams to ensure sprint commitments and delivery targets are met Monitor scope to ensure work is realistically defined and sequenced, while proactively removing blockers and escalating risks when necessary Partner with product tech leads to balance velocity, technical debt, and timeline commitments in support of long term product health Identify and manage cross team dependencies to ensure sequencing and coordination across parallel initiatives Establish and monitor delivery performance metrics including predictability, cycle time, and release quality to drive continuous improvement Resource & Capacity Planning Maintain visibility into team capacity across competing priorities and provide structured reporting to Product leadership and relevant stakeholders Translate the product roadmap into a resourced, multi quarter delivery plan that aligns capacity with strategic initiatives and provides early visibility into staffing gaps, milestone risk, and execution feasibility Collaborate on sprint forecasting and release planning to support go to market timelines, implementation schedules, and customer commitments Continuous Improvement Identify process gaps and delivery inefficiencies and recommend scalable, sustainable improvements Contribute to building operational playbooks and knowledge management documentation within Confluence Support structured defect tracking, root cause analysis, and post mortem reviews to drive measurable improvements in delivery performance Skills, Knowledge and Expertise Requirements 7 or more years of experience in Program Management, Agile Delivery, or Technical Delivery roles within SaaS, data, or DevOps driven environments Strong working knowledge of Scrum, Kanban, and hybrid Agile delivery frameworks, with the ability to apply them pragmatically at scale Demonstrated experience partnering directly with Product to drive prioritization, roadmap planning, and execution alignment Proven ability to translate strategic initiatives into detailed, resourced delivery plans with clear milestones and measurable outcomes Advanced proficiency with Jira, Confluence, Smartsheets, and modern collaboration tools such as Slack and Google Workspace Strong executive level communication skills with the ability to manage up, down, and across the organization while navigating ambiguity and resolving conflict Experience driving estimation rigor, work breakdown structures, forecasting, and capacity planning through structured program management processes Demonstrated ability to balance multiple concurrent initiatives while maintaining clarity, focus, and delivery discipline for product teams Strong analytical, critical thinking, and problem solving capabilities Bachelor’s degree in a relevant field or equivalent practical experience Preferred Experience Certified Scrum Master (CSM) or equivalent Agile certification Experience operating within SaaS based product organizations Familiarity with data platform implementations, ETL workflows, and cloud infrastructure environments, preferably AWS Experience with resource and capacity planning tools (Smartsheet, Jira Advanced Roadmaps, etc.). Strong understanding of software development lifecycle practices, DevOps methodologies, and integration environments Experience with Financial services is a nice to have Experience supporting customer facing platform or data products Exposure to enterprise implementation or go to market coordination

Lead technical support and escalation for a data and analytics platform, managing teams across multiple locations. | 10+ years in data/analytics/BI environments with leadership experience and advanced SQL troubleshooting skills. | Manager, Analytics Platform Support Department: Arkalytics - Support Employment Type: Full Time Location: Remote Compensation: $100,000 - $115,000 / year Description Why Work Here? At Arkatechture, we have a simple shared mission: to build a sustainable organization built upon three pillars: Do something meaningful, With a great team, Earning what you deserve. Founded in 2012, Arkatechture has grown into a nationally recognized data and technology company, partnering with organizations across the fintech, AI, and financial services spaces. We combine deep industry knowledge with technical expertise to help our clients unlock the full potential of their data. Whether it’s modernizing infrastructure, building analytics platforms, or leveraging AI for smarter decision-making, we thrive at the intersection of innovation and impact. Our team is made up of curious, collaborative, and community-minded professionals who are passionate about solving complex problems and staying ahead of what’s next in data and technology. While our roots are in New England, our reach is nationwide, and we support flexible, remote-friendly work to match. We offer a competitive benefits package that includes: A flexible remote work policy with optional access to our Portland, Maine office A 4-day workweek after 3 years of service Generous paid time off, including 11 holidays Medical, disability, life insurance, and optional dental/vision 401(k) retirement plan with company match Training & certification reimbursement Milestone recognition programs, annual PTO increases, and more All employees share our core values: put the team first, practice humility, take pride in everything we do, stay curious, care for our community & environment, take work seriously; ourselves not so much. The Position Arkatechture is seeking a Manager, Analytics Platform Support to lead the technical support function for the Arkalytics data and analytics platform. This role oversees analysts, engineers, technical account managers, and technical data analysts across US and India locations who support the Arkalytics platform. The Manager serves as the highest level technical escalation point for complex SQL, ETL/ELT pipelines, data warehouse, and BI related issues, ensuring strong technical standards across troubleshooting, data model integrity, dashboard validation, and overall platform performance and reliability. This is not a traditional service desk role. The ideal candidate brings deep, hands-on experience with modern analytics platforms such as Snowflake, Tableau or PowerBI and can diagnose issues across ingestion, transformation, warehouse, and visualization layers. In addition to driving SLA performance and operational rigor, this leader conducts root cause analysis on recurring data defects, partners closely with Engineering and Product to address structural gaps, and serves as a trusted technical advisor to both customers and internal stakeholders to ensure long term platform stability, reliability, and scalability. Key Responsibilities Lead and oversee the Data and Analytics Support Desk function, managing analysts, engineers, technical account managers, and ArkaIndia technical analysts to ensure high quality resolution of complex BI and data platform issues. Maintain hands-on involvement in support cases, directly contributing to ticket resolution where technical depth or escalation expertise is required. Operates as a player coach. Manage, mentor, and coach team members, fostering continuous learning, technical depth, accountability, and professional growth. Own prioritization and triage of support issues, with emphasis on high impact data, BI, and platform related incidents. Ensure complex tickets are routed appropriately and resolved with urgency. Drive SLA adherence while maintaining strong technical standards across SQL troubleshooting, dashboard enhancement and validation, data model integrity, ELT/ETL pipeline reliability, and platform performance. Serve as the highest level technical escalation point for complex data warehouse and analytics platform issues. Diagnose and remove technical blockers to accelerate resolution. Ensure clear, proactive, and technically sound communication with clients at all stages of issue management. Oversee operational tooling including PagerDuty, Smartsheet, Jira Service Desk, and NetSuite to ensure effective incident management, tracking, and reporting. Develop and enhance customer facing support resources such as FAQs, known issues documentation, and BI best practices to reduce recurring defects and improve platform stability. Lead cross functional technical reviews with Engineering, Product, and Customer Success to address systemic data issues, platform defects, and performance trends. Identify risks, recurring patterns, and opportunities for process optimization. Partner with the Head of Support Services to implement structural improvements and elevate service quality. Act as a trusted technical advisor to internal teams and customers on BI architecture, data integrity, and analytics platform best practices. Participate in hiring, onboarding, workforce planning, and performance management. Additional responsibilities as assigned. Skills, Knowledge and Expertise Requirements Bachelor’s or Master’s Degree in Computer Science, Engineering, or a related field. 10+ years of experience in data, analytics, or BI platform environments, including leadership of technical teams supporting analytics systems and SaaS platforms Demonstrated leadership of Data engineers and BI analysts or technical support teams operating within data warehouses and BI ecosystems Customer Service experience in a customer facing role is a must Financial services experience Advanced SQL expertise required, including complex joins, CTEs, query optimization, and performance tuning in large-scale warehouse environments. Hands-on experience debugging data transformations and ETL/ELT logic using SQL and/or Python. Deep experience working with modern cloud data warehouses (Snowflake strongly preferred; Databricks, Redshift, or similar acceptable). Experience working within AWS environments Experience with dbt Strong analytical thinking and structured problem-solving approach in high-complexity data environments Ability to balance people leadership with hands-on technical oversight Comfortable challenging architectural decisions and driving continuous platform improvement Experience conducting root cause analysis (RCA) on data defects and partnering with engineering teams to implement structural fixes. Demonstrated relationship skills. Works seamlessly externally (customers) and internally (Technical and customer success teams) Incident management experience for SLA driven environments Experience leading distributed teams such as US and India Familiarity with ticketing and operational tooling such as Jira or PagerDuty Experience in SaaS or managed services models Preferred Experience Certified AWS Cloud practitioner, Developer or Solutions Architect Certified SnowPro Core Certification – Core level Experience managing remote teams outside of the US Experience with Slack, Jira, Confluence, and Jira Service Desk Experience supporting analytics solutions within fintech, financial services, or regulated data environments preferred

Lead and manage a technical support team for an analytics platform ensuring SLA adherence and technical issue resolution. | 10+ years in data/analytics leadership with advanced SQL, cloud data warehouse, and incident management experience. | Manager, Analytics Platform Support Department: Arkalytics - Support Employment Type: Full Time Location: Remote Compensation: $100,000 - $115,000 / year Description Why Work Here? At Arkatechture, we have a simple shared mission: to build a sustainable organization built upon three pillars: Do something meaningful, With a great team, Earning what you deserve. Founded in 2012, Arkatechture has grown into a nationally recognized data and technology company, partnering with organizations across the fintech, AI, and financial services spaces. We combine deep industry knowledge with technical expertise to help our clients unlock the full potential of their data. Whether it’s modernizing infrastructure, building analytics platforms, or leveraging AI for smarter decision-making, we thrive at the intersection of innovation and impact. Our team is made up of curious, collaborative, and community-minded professionals who are passionate about solving complex problems and staying ahead of what’s next in data and technology. While our roots are in New England, our reach is nationwide, and we support flexible, remote-friendly work to match. We offer a competitive benefits package that includes: • A flexible remote work policy with optional access to our Portland, Maine office • A 4-day workweek after 3 years of service • Generous paid time off, including 11 holidays • Medical, disability, life insurance, and optional dental/vision • 401(k) retirement plan with company match • Training & certification reimbursement • Milestone recognition programs, annual PTO increases, and more All employees share our core values: put the team first, practice humility, take pride in everything we do, stay curious, care for our community & environment, take work seriously; ourselves not so much. The Position Arkatechture is seeking a Manager, Analytics Platform Support to lead the technical support function for the Arkalytics data and analytics platform. This role oversees analysts, engineers, technical account managers, and technical data analysts across US and India locations who support the Arkalytics platform. The Manager serves as the highest level technical escalation point for complex SQL, ETL/ELT pipelines, data warehouse, and BI related issues, ensuring strong technical standards across troubleshooting, data model integrity, dashboard validation, and overall platform performance and reliability. This is not a traditional service desk role. The ideal candidate brings deep, hands-on experience with modern analytics platforms such as Snowflake, Tableau or PowerBI and can diagnose issues across ingestion, transformation, warehouse, and visualization layers. In addition to driving SLA performance and operational rigor, this leader conducts root cause analysis on recurring data defects, partners closely with Engineering and Product to address structural gaps, and serves as a trusted technical advisor to both customers and internal stakeholders to ensure long term platform stability, reliability, and scalability. Key Responsibilities • Lead and oversee the Data and Analytics Support Desk function, managing analysts, engineers, technical account managers, and ArkaIndia technical analysts to ensure high quality resolution of complex BI and data platform issues. • Maintain hands-on involvement in support cases, directly contributing to ticket resolution where technical depth or escalation expertise is required. Operates as a player coach. • Manage, mentor, and coach team members, fostering continuous learning, technical depth, accountability, and professional growth. • Own prioritization and triage of support issues, with emphasis on high impact data, BI, and platform related incidents. Ensure complex tickets are routed appropriately and resolved with urgency. • Drive SLA adherence while maintaining strong technical standards across SQL troubleshooting, dashboard enhancement and validation, data model integrity, ELT/ETL pipeline reliability, and platform performance. • Serve as the highest level technical escalation point for complex data warehouse and analytics platform issues. Diagnose and remove technical blockers to accelerate resolution. • Ensure clear, proactive, and technically sound communication with clients at all stages of issue management. • Oversee operational tooling including PagerDuty, Smartsheet, Jira Service Desk, and NetSuite to ensure effective incident management, tracking, and reporting. • Develop and enhance customer facing support resources such as FAQs, known issues documentation, and BI best practices to reduce recurring defects and improve platform stability. • Lead cross functional technical reviews with Engineering, Product, and Customer Success to address systemic data issues, platform defects, and performance trends. • Identify risks, recurring patterns, and opportunities for process optimization. Partner with the Head of Support Services to implement structural improvements and elevate service quality. • Act as a trusted technical advisor to internal teams and customers on BI architecture, data integrity, and analytics platform best practices. • Participate in hiring, onboarding, workforce planning, and performance management. • Additional responsibilities as assigned. Skills, Knowledge and Expertise Requirements • Bachelor’s or Master’s Degree in Computer Science, Engineering, or a related field. • 10+ years of experience in data, analytics, or BI platform environments, including leadership of technical teams supporting analytics systems and SaaS platforms • Demonstrated leadership of Data engineers and BI analysts or technical support teams operating within data warehouses and BI ecosystems • Customer Service experience in a customer facing role is a must • Financial services experience • Advanced SQL expertise required, including complex joins, CTEs, query optimization, and performance tuning in large-scale warehouse environments. • Hands-on experience debugging data transformations and ETL/ELT logic using SQL and/or Python. • Deep experience working with modern cloud data warehouses (Snowflake strongly preferred; Databricks, Redshift, or similar acceptable). • Experience working within AWS environments • Experience with dbt • Strong analytical thinking and structured problem-solving approach in high-complexity data environments • Ability to balance people leadership with hands-on technical oversight • Comfortable challenging architectural decisions and driving continuous platform improvement • Experience conducting root cause analysis (RCA) on data defects and partnering with engineering teams to implement structural fixes. • Demonstrated relationship skills. Works seamlessly externally (customers) and internally (Technical and customer success teams) • Incident management experience for SLA driven environments • Experience leading distributed teams such as US and India • Familiarity with ticketing and operational tooling such as Jira or PagerDuty • Experience in SaaS or managed services models Preferred Experience • Certified AWS Cloud practitioner, Developer or Solutions Architect • Certified SnowPro Core Certification – Core level • Experience managing remote teams outside of the US • Experience with Slack, Jira, Confluence, and Jira Service Desk • Experience supporting analytics solutions within fintech, financial services, or regulated data environments preferred

Lead and manage a technical support team for data and BI platforms, ensuring high-quality issue resolution and continuous platform improvement. | Extensive experience leading technical teams in data and analytics environments with strong SQL and cloud platform expertise, plus customer-facing and incident management skills. | Job Description: • Lead and oversee the Data and Analytics Support Desk function, managing analysts, engineers, technical account managers, and ArkaIndia technical analysts to ensure high quality resolution of complex BI and data platform issues. • Maintain hands-on involvement in support cases, directly contributing to ticket resolution where technical depth or escalation expertise is required. Operates as a player coach. • Manage, mentor, and coach team members, fostering continuous learning, technical depth, accountability, and professional growth. • Own prioritization and triage of support issues, with emphasis on high impact data, BI, and platform related incidents. Ensure complex tickets are routed appropriately and resolved with urgency. • Drive SLA adherence while maintaining strong technical standards across SQL troubleshooting, dashboard enhancement and validation, data model integrity, ELT/ETL pipeline reliability, and platform performance. • Serve as the highest level technical escalation point for complex data warehouse and analytics platform issues. Diagnose and remove technical blockers to accelerate resolution. • Ensure clear, proactive, and technically sound communication with clients at all stages of issue management. • Oversee operational tooling including PagerDuty, Smartsheet, Jira Service Desk, and NetSuite to ensure effective incident management, tracking, and reporting. • Develop and enhance customer facing support resources such as FAQs, known issues documentation, and BI best practices to reduce recurring defects and improve platform stability. • Lead cross functional technical reviews with Engineering, Product, and Customer Success to address systemic data issues, platform defects, and performance trends. • Identify risks, recurring patterns, and opportunities for process optimization. Partner with the Head of Support Services to implement structural improvements and elevate service quality. • Act as a trusted technical advisor to internal teams and customers on BI architecture, data integrity, and analytics platform best practices. • Participate in hiring, onboarding, workforce planning, and performance management. • Additional responsibilities as assigned. Requirements: • Bachelor’s or Master’s Degree in Computer Science, Engineering, or a related field. • 10+ years of experience in data, analytics, or BI platform environments, including leadership of technical teams supporting analytics systems and SaaS platforms • Demonstrated leadership of Data engineers and BI analysts or technical support teams operating within data warehouses and BI ecosystems • Customer Service experience in a customer facing role is a must • Financial services experience • Advanced SQL expertise required, including complex joins, CTEs, query optimization, and performance tuning in large-scale warehouse environments. • Hands-on experience debugging data transformations and ETL/ELT logic using SQL and/or Python. • Deep experience working with modern cloud data warehouses (Snowflake strongly preferred; Databricks, Redshift, or similar acceptable). • Experience working within AWS environments • Experience with dbt • Strong analytical thinking and structured problem-solving approach in high-complexity data environments • Ability to balance people leadership with hands-on technical oversight • Comfortable challenging architectural decisions and driving continuous platform improvement • Experience conducting root cause analysis (RCA) on data defects and partnering with engineering teams to implement structural fixes. • Demonstrated relationship skills. Works seamlessly externally (customers) and internally (Technical and customer success teams) • Incident management experience for SLA driven environments • Experience leading distributed teams such as US and India • Familiarity with ticketing and operational tooling such as Jira or PagerDuty • Experience in SaaS or managed services models**Preferred Experience ** • Certified AWS Cloud practitioner, Developer or Solutions Architect • Certified SnowPro Core Certification – Core level • Experience managing remote teams outside of the US • Experience with Slack, Jira, Confluence, and Jira Service Desk • Experience supporting analytics solutions within fintech, financial services, or regulated data environments preferred Benefits: • A flexible remote work policy with optional access to our Portland, Maine office • A 4-day workweek after 3 years of service • Generous paid time off, including 11 holidays • Medical, disability, life insurance, and optional dental/vision • 401(k) retirement plan with company match • Training & certification reimbursement • Milestone recognition programs, annual PTO increases, and more

Own and develop analytics solutions, troubleshoot incidents, gather requirements, and collaborate within Agile teams to deliver high-quality data products. | Requires expert-level SQL and Python skills, experience with BI tools like Tableau or Power BI, data warehousing, AWS, and strong communication skills. | Technical Data Analyst, Product Department: Arkalytics - Product Employment Type: Full Time Location: Remote Compensation: $60,000 - $80,000 / year Description Why Work Here? At Arkatechture, we have a simple shared mission: to build a sustainable organization built upon three pillars: Do something meaningful, With a great team, Earning what you deserve. Founded in 2012, Arkatechture has grown into a nationally recognized data and technology company, partnering with organizations across the fintech, AI, and financial services spaces. We combine deep industry knowledge with technical expertise to help our clients unlock the full potential of their data. Whether it’s modernizing infrastructure, building analytics platforms, or leveraging AI for smarter decision-making, we thrive at the intersection of innovation and impact. Our team is made up of curious, collaborative, and community-minded professionals who are passionate about solving complex problems and staying ahead of what’s next in data and technology. While our roots are in New England, our reach is nationwide, and we support flexible, remote-friendly work to match. We offer a competitive benefits package that includes: • A flexible remote work policy with optional access to our Portland, Maine office • A 4-day workweek after 3 years of service • Generous paid time off, including 11 holidays • Medical, disability, life insurance, and optional dental/vision • 401(k) retirement plan with company match • Training & certification reimbursement • Milestone recognition programs, annual PTO increases, and more All employees share our core values: put the team first, practice humility, take pride in everything we do, stay curious, care for our community & environment, take work seriously; ourselves not so much. The Position Arkatechture is seeking a Technical Data Analyst to support the ongoing development and operation of our BI and analytics platform, Arkalytics. In this role, you will be a key contributor on the Product team, helping design and deliver scalable analytics solutions within the Arkalytics platform. The ideal candidate is a strong problem solver who can troubleshoot independently while collaborating effectively with cross-functional teams. This role offers the opportunity to grow into a subject matter expert within the Product organization. The position will occasionally involve direct interaction with clients and requires excellent communication and analytical skills, along with a high level of attention to detail. How to Apply Please send a cover letter and resume with your application. You must submit both documents to be considered for the position. We’re building a diverse team of people who care about doing meaningful work with great people. If that excites you, apply and let’s start the conversation. Key Responsibilities • Own end-to-end accountability for assigned tickets, ensuring sprint goals and team deliverables are met on time and with high quality • Develop, review, test, and maintain analytics and data solutions using SQL, Python, and BI tools such as Tableau and Power BI for the Arkalytics platform • Troubleshoot incidents and problem tickets by quickly identifying root causes and implementing resolutions in accordance with established change management procedures • Gather, analyze, and document business requirements, translating them into clear technical specifications and deliverables • Actively participate in all Agile/Scrum ceremonies, including sprint planning, daily standups, backlog refinement, reviews, and retrospectives • Maintain regular and effective communication with internal Arkatechture teams and occasionally with clients • Collaborate with the Product team to identify, recommend, and implement process improvements that increase efficiency and delivery quality • Proactively identify, communicate, and escalate risks, dependencies, and issues in a timely manner • Create and maintain documentation for data models, workflows, processes, and technical solutions • Facilitate requirements sessions, user training sessions, and other client-facing meetings as needed • Provide clear status updates to team leads and stakeholders on progress, risks, and deliverables Skills, Knowledge and Expertise Requirements • Bachelor's Degree in a relevant field or 5+ years of experience in a similar role • Expert in SQL and Python • Experience with databases such as Snowflake, Databricks, SQLServer, Oracle etc • Experience working with visualization tools such as Tableau or PowerBI • Experience in data warehousing and BI projects • Experience with AWS • Strong critical and analytical thinking and problem solving skills • Enthusiastic, learner and driven with a positive attitude • A strong written and verbal communicator with experience interacting with internal teams and clients • A desire to completely understand the product and become a subject matter expert • Experience with Jira, Confluence, Bitbucket • A strong understanding of software development life cycle and methodologies such as Scrum/Agile • Proven success driving projects by asking questions, understanding business requirements and translating them into tangible development tasks Preferred Experience • Experience working on a Product team • Experience working with financial institutions such as credit unions, banks • Knowledge of GenAI technologies and proven track record of effective use of AI in boosting productivity