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Handle service tickets and troubleshoot advanced technical issues for West Coast clients primarily in Microsoft environments. | Experience at a Managed Service Provider and strong troubleshooting skills in Microsoft 365 and Windows environments with independent remote work capability. | We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions). Job Description Senior Help Desk / Systems Support Engineer (Remote – West Coast Hours) We’re an established IT consulting firm headquartered in Chicago with clients across the country, including a large group on the West Coast. To support those clients, we’re looking for an experienced technician who enjoys digging into complex problems and getting systems back on track. This role is fully remote and focused on supporting organizations during Pacific Time business hours. You’ll spend your time working through technical issues, helping users, and resolving the kinds of problems that require real troubleshooting rather than simple resets. What You’ll Be Doing Handle incoming service tickets for our West Coast client base Troubleshoot and resolve advanced technical issues across servers, endpoints, and cloud platforms Support Microsoft environments including Microsoft 365, Azure, Windows Server, and Active Directory Work through networking issues involving firewalls, VPN connections, DNS, and general connectivity Take ownership of issues from start to finish and keep clients updated along the way Collaborate with senior engineers when projects or escalations require deeper involvement Document solutions and contribute to internal knowledge and best practices What Helps Someone Succeed in This Role Previous experience working at a Managed Service Provider Strong troubleshooting instincts and the patience to track down root causes Solid background supporting Microsoft 365, Windows environments, and common SMB networking setups Comfortable communicating directly with end users and client stakeholders Able to manage priorities and work independently in a remote environment Curious mindset and the ability to learn new technologies quickly The Details 100% remote position No travel required Work schedule aligned with Pacific Time business hours Supportive engineering team with opportunities to continue growing technically If you’re the type of technician who enjoys solving tough issues and being the person clients rely on when things break, this could be a great fit. Qualifications MSP experience required. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: USD 70000 - USD 85000 - yearly

Troubleshoot and resolve complex Tier 2 and Tier 3 technical issues for West Coast clients, manage ticket queues, communicate with clients, and document solutions. | Experience at a Managed Service Provider with strong troubleshooting skills in Microsoft 365, Windows Server, Active Directory, networking, and endpoint management, plus independent work and client communication abilities. | We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions). Job Description Tier 2 / Tier 3 Support Engineer (West Coast Hours – 100% Remote) We’re a growing Chicago-based IT consulting company with clients across the country, including a strong presence on the West Coast. Because of that, we’re looking for someone who enjoys digging into technical problems and getting things solved, someone who can jump into a ticket queue, take ownership of issues, and see them through to resolution. This role is fully remote and focused on supporting our West Coast clients during their business hours. If you enjoy troubleshooting, figuring out why something broke, and being the person that finally fixes the issue everyone else couldn’t, you’ll fit in well here. What You’ll Do Work through support tickets for our West Coast clients during Pacific Time business hours Troubleshoot and resolve complex Tier 2 and Tier 3 technical issues Support Microsoft environments including Windows servers, Microsoft 365, Azure, and endpoint systems Diagnose networking issues involving firewalls, VPNs, routing, and connectivity Take ownership of problems whenever possible Communicate clearly with clients and keep them informed while issues are being resolved Document solutions and help improve internal processes and knowledge base articles Collaborate with the rest of our engineering team when problems require a second set of eyes What We’re Looking For Prior experience working at a Managed Service Provider (MSP) Strong troubleshooting ability and a genuine interest in solving technical problems Solid experience with Microsoft 365, Windows Server, Active Directory, networking, and endpoint management Ability to work independently and manage a ticket queue without constant supervision Comfortable communicating directly with business clients Someone who enjoys learning and figuring things out rather than passing problems along Work Details 100% remote, work from home No travel required Schedule aligned with West Coast business hours (Pacific Time) Collaborative, supportive engineering team We’re looking for someone who takes pride in being the person that fixes the tough stuff. If you enjoy solving problems, helping people, and working with a team that values strong technical skills and good communication, we’d love to talk. Qualifications MSP experience required. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: USD 70000 - USD 85000 - yearly

Troubleshoot and resolve complex Tier 2 and Tier 3 technical issues for West Coast clients remotely. | Experience with MSP environments, Microsoft 365, Windows Server, Active Directory, networking, and strong independent problem-solving skills. | About the position We’re a growing Chicago-based IT consulting company with clients across the country, including a strong presence on the West Coast. Because of that, we’re looking for someone who enjoys digging into technical problems and getting things solved, someone who can jump into a ticket queue, take ownership of issues, and see them through to resolution. This role is fully remote and focused on supporting our West Coast clients during their business hours. If you enjoy troubleshooting, figuring out why something broke, and being the person that finally fixes the issue everyone else couldn’t, you’ll fit in well here. We’re looking for someone who takes pride in being the person that fixes the tough stuff. If you enjoy solving problems, helping people, and working with a team that values strong technical skills and good communication, we’d love to talk. Responsibilities • Work through support tickets for our West Coast clients during Pacific Time business hours • Troubleshoot and resolve complex Tier 2 and Tier 3 technical issues • Support Microsoft environments including Windows servers, Microsoft 365, Azure, and endpoint systems • Diagnose networking issues involving firewalls, VPNs, routing, and connectivity • Take ownership of problems whenever possible • Communicate clearly with clients and keep them informed while issues are being resolved • Document solutions and help improve internal processes and knowledge base articles • Collaborate with the rest of our engineering team when problems require a second set of eyes Requirements • Prior experience working at a Managed Service Provider (MSP) • Strong troubleshooting ability and a genuine interest in solving technical problems • Solid experience with Microsoft 365, Windows Server, Active Directory, networking, and endpoint management • Ability to work independently and manage a ticket queue without constant supervision • Comfortable communicating directly with business clients • Someone who enjoys learning and figuring things out rather than passing problems along

Provide remote advanced technical support and troubleshooting for West Coast clients across servers, endpoints, and cloud platforms. | Experience working at a Managed Service Provider and strong troubleshooting skills in Microsoft and networking environments. | We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions). Job Description Senior Help Desk / Systems Support Engineer (Remote – West Coast Hours) We’re an established IT consulting firm headquartered in Chicago with clients across the country, including a large group on the West Coast. To support those clients, we’re looking for an experienced technician who enjoys digging into complex problems and getting systems back on track. This role is fully remote and focused on supporting organizations during Pacific Time business hours. You’ll spend your time working through technical issues, helping users, and resolving the kinds of problems that require real troubleshooting rather than simple resets. What You’ll Be Doing • Handle incoming service tickets for our West Coast client base • Troubleshoot and resolve advanced technical issues across servers, endpoints, and cloud platforms • Support Microsoft environments including Microsoft 365, Azure, Windows Server, and Active Directory • Work through networking issues involving firewalls, VPN connections, DNS, and general connectivity • Take ownership of issues from start to finish and keep clients updated along the way • Collaborate with senior engineers when projects or escalations require deeper involvement • Document solutions and contribute to internal knowledge and best practices What Helps Someone Succeed in This Role • Previous experience working at a Managed Service Provider • Strong troubleshooting instincts and the patience to track down root causes • Solid background supporting Microsoft 365, Windows environments, and common SMB networking setups • Comfortable communicating directly with end users and client stakeholders • Able to manage priorities and work independently in a remote environment • Curious mindset and the ability to learn new technologies quickly The Details • 100% remote position • No travel required • Work schedule aligned with Pacific Time business hours • Supportive engineering team with opportunities to continue growing technically If you’re the type of technician who enjoys solving tough issues and being the person clients rely on when things break, this could be a great fit. Qualifications MSP experience required. Additional Information All your information will be kept confidential according to EEO guidelines. • Compensation: USD 70000 - USD 85000 - yearly

Provide advanced technical support and troubleshooting for clients remotely during Pacific Time hours. | Experience in managed service provider environments with strong troubleshooting skills and Microsoft environment support. | We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions). Job Description Senior Help Desk / Systems Support Engineer (Remote – West Coast Hours) We’re an established IT consulting firm headquartered in Chicago with clients across the country, including a large group on the West Coast. To support those clients, we’re looking for an experienced technician who enjoys digging into complex problems and getting systems back on track. This role is fully remote and focused on supporting organizations during Pacific Time business hours. You’ll spend your time working through technical issues, helping users, and resolving the kinds of problems that require real troubleshooting rather than simple resets. What You’ll Be Doing • Handle incoming service tickets for our West Coast client base • Troubleshoot and resolve advanced technical issues across servers, endpoints, and cloud platforms • Support Microsoft environments including Microsoft 365, Azure, Windows Server, and Active Directory • Work through networking issues involving firewalls, VPN connections, DNS, and general connectivity • Take ownership of issues from start to finish and keep clients updated along the way • Collaborate with senior engineers when projects or escalations require deeper involvement • Document solutions and contribute to internal knowledge and best practices What Helps Someone Succeed in This Role • Previous experience working at a Managed Service Provider • Strong troubleshooting instincts and the patience to track down root causes • Solid background supporting Microsoft 365, Windows environments, and common SMB networking setups • Comfortable communicating directly with end users and client stakeholders • Able to manage priorities and work independently in a remote environment • Curious mindset and the ability to learn new technologies quickly The Details • 100% remote position • No travel required • Work schedule aligned with Pacific Time business hours • Supportive engineering team with opportunities to continue growing technically If you’re the type of technician who enjoys solving tough issues and being the person clients rely on when things break, this could be a great fit. Qualifications MSP experience required. Additional Information All your information will be kept confidential according to EEO guidelines.