Aria Logistics

Manage final mile delivery operations including supervision, dispatching, and customer service to ensure efficient and safe delivery processes. | Requires 2-3 years logistics experience in final mile home delivery, strong communication skills, and ability to manage delivery teams and customer relationships. | Delivery Operations Manager: 3PL Last Mile Big Ticket / Furniture / Appliance Home Delivery Experienced Delivery Leader We are seeking an White Glove Delivery Furniture -Appliance Delivery Operations Boots on the ground Leader... Fast-growing logistics company seeks an experienced Operations Manager with expertise in final mile and with a strong skill set in operations, supervision, dispatching, and customer service. This position will manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control, safety measures and client relationship. This position will report into an Regional Operations Director. Department: Warehouse Operations / Cross Dock Client: Bob's Discount Furniture Milwaukee Cross Dock Location / On-site: Customized Distribution Services Distribution Center Complex 5820 Fee Fee Rd, Hazelwood, MO 63042 Industry: Transportation/ Furniture White Glove Delivery / 3PL Compensation: $ 65-75K Responsibilities and essential job functions include, but are not limited to the following: • Manages Final Mile Dock Load outs. • Supervises multiple deliveries and teams for seamless delivery process as established by company. • Supports our customer’s expectations for all delivery services. • Ensures safe and efficient operations • Carries out our supervisory duties in accordance with the company's policies • Meets cost, targets in a timeliness manner • Monitors operations such as early am load outs, and routes. • Recruits Independent Contractors (IC). • Assists the Customer Service Team in investigations and resolutions to customer or shipper complaints. • Serves as contact person for all workers within assigned territories. • Implements schedule and policy changes. • Collaborates with other managers and staff members to achieve goals, and objectives. • Promotes safe work activities by conducting safety audits, safety meetings, and meeting with individual staff members. • Must be flexible to work week-ends Skills + Qualifications: • Must have 2-3 years logistics experience, preferably with Final Mile Home Delivery Background. • Proven analytical and quick decision making skills, with strong attention to detail • Excellent verbal, written, communication skills and excellent listening skills. • Ability to work in a team environment on multiple projects while effectively communicating in a professional manner with all levels. • Must possess both a strong personality and a desire to help. • Must have extensive experience of dispatch with a good demographic knowledge of the tri-state area • Must have excellent Customer Service skills • Must be computer proficient and comfortable with Word, Excel, Outlook and willing to learn our software. • Strong communication skills for weekly Zoom recap meeting. • Bi-lingual Spanish is a plus. Benefits: • Medical • Dental • Vision • PTO • Biweekly Compensation Work Environment This position operates in a professional logistics and cross-dock environment. The role requires early morning start times, extended periods on the warehouse floor, interaction with delivery teams, and coordination across departments. Flexibility to work weekends and adjust schedules based on operational needs is required. Equal Opportunity Statement Aria Logistics is committed to providing equal opportunity in contracting and engagement. All qualified applicants will be considered without regard to race, color, religion, gender, national origin, disability, veteran status, or any other protected characteristic under applicable law Job Type: Full-time Pay: $65,000.00 - $75,000.00 per year Benefits: • Dental insurance • Health insurance • Paid time off • Vision insurance Application Question(s): • Are you currently Employed now? • What experience do you have with a new business or location start-ups (NAME the companies from your resume, if any)? • Confirm you can lift, lower, push, pull all sizes of merchandise up to and in excess of 80 lbs.? • What experience you do have in speaking via the phone to in-home service and / or delivery professionals (NAME the company or service from your resume)? • Name the “retail” company you supported "White Glove Residential" furniture merchandise prep for e.g. The Bedroom Store, JCPenney Home Furniture Store, Bob's Discount Furniture, La-Z-Boy, CORT Furniture Outlet, and Mattress Firm…. Name the “retail” company… If, any? • Are you fluent (100%) verbally in any other language than English?......... List that other language you are 100% fluent in / WITHOUT the use of technology - Again 100% fluent .... • Confirm which you can work Tuesday - Saturday: Start Time 5am ? • Are you comfortable with posted compensation (of $ 65-75K Salary)? • Confirm this is NOT a driving position -but, a position in management who runs a business unit for in home delivery, assembly, installation of furniture merchandise (white glove delivery operations) Experience: • Final Mile Home Delivery 3PL: 2 years (Preferred) Ability to Commute: • Hazelwood, MO 63042 (Preferred) Work Location: In person