Arhaus

Lead and support client service teams to ensure exceptional customer experience and operational efficiency. | Requires 3-4+ years in customer service, management experience, and proficiency with systems like Salesforce, which you do not explicitly have. | Providing best-in-class service to all clients, our Client Services Lead – Level 4 Delivery acts as the voice of Arhaus as they support their team in fielding real time calls from clients all over the country. Ideal candidates are caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding service to all our clients. They also thrive on driving efficiency and results through the members on the team that they lead. This position is located onsite at our Corporate Office in Boston Heights, Ohio and will be for a 12:30PM-9:00PM shift Tuesday through Friday and Saturday 9:00AM-5:30PM ESSENTIAL DUTIES AND RESPONSIBILITIES: • Engage with clients in a timely manner by providing critical service and product information, ensuring we exceed their expectations • Ticket overview (in addition to Level 1 / 2 / 3 as needed) includes but not limited to: BBB Complaint Resolution, Escalations, Direct Actions Requested by Store / Regional Managers • Able to approve tickets for Level 1 /2 / 3 • Reviews cases in order to determine best possible solution / next steps • Triages clients through smooth transitions to appropriate team member / department • Ensure Territory team members are meeting KPI’s by strategic planned / unplanned audits • Overviews one Territory as primary, cross-trained in other Territories to assist in overview as needed • Source of information for assigned Territory, owning FAQ’s and client services knowledge base to ensure accurate and helpful information • Responsible for the onboarding and training of New Hires within their Territory, and supporting other Territories as needed • Perform continual coaching and development of Territory team members, including partnering on Annual Performance Reviews • Partner with Head of Client Services to manage Logistics / Inventory interactions • Communicates across Client Services team to identify and trouble shoot issues • Ability to analyze data / metrics in order to identify trends and potential issues, relaying information and potential solutions to Head of Client Services COMPENSATION • Hourly rate: $25.00 per hour, paid bi-weekly • Bonus: If achieved, eligible for Client Services Bonus SCHEDULING • Shifts available: 7am-330pmEST / 9am-530pm EST/ 130pm-10pmEST • Schedule will be set, with rotating weekends • Willing to work overtime as needed REQUIREMENTS • High School diploma or equivalent required • 3-4+ years’ customer-service focused experience, call center environment is required; preference to experience in retail, luxury or hospitality • 1-2+ years’ experience in leading teams / management experience • Knowledge of SalesForce and STORIS is preferred • Understanding of computer systems and troubleshooting issues with minimal assistance (proficiency in Microsoft Suite preferred) • Excellent communication, problem solving and follow up skills • Ability to work in a fast-paced environment, while demonstrating prioritization skills and a high sense of urgency • Takes on difficult challenges and finds creative solutions • Demonstrated ability to work independently and within a team

Support receiving, storing, and issuing merchandise, operate equipment, and work in a fast-paced warehouse environment. | High school diploma or GED, 1-2 years warehouse experience preferred, ability to operate equipment at heights, physical fitness, and basic computer skills. | Job Details Description We're Hiring! Be part of our growing team at Arhaus Furniture's new distribution center in Hutchins, TX! When • Wednesday, September 3rd, 2025 TIME: 9:00AM – 11:00AM AND 3:00PM – 7:00PM We’re making it easy for you! To speed up the process, we’re scheduling interviews for the event. After applying online, a recruiter will contact you to confirm your arrival time. WHERE: 1305 E. Cleveland St., Hutchins, TX 75141 Why Arhaus? At Arhaus, we're not just about furniture—we're about fostering a culture of growth, teamwork, and excellence. As we expand with our new distribution center, we’re looking for passionate, hard-working individuals to join our dynamic team. With excellent starting wages, generous shift premiums, and real opportunities for career advancement, Arhaus offers more than just a job—we offer a path to success. OPEN WAREHOUSE POSITIONS • General Warehouse Associates | Support all aspects of receiving, storing, and issuing merchandise for customer orders • Equipment Operators | Operate machinery to efficiently move, locate, and count merchandise • DC Management | Supervisor and Manager roles open with the DC Ops team – Day/Night/Weekend shifts available Flexible Work Schedules Choose a schedule that fits your lifestyle! • 4-Day Shifts (10-hour days): Monday to Thursday, 6:00 AM - 4:30 PM • 4-Day Night Shifts (10-hour nights): Monday to Thursday, 5:30 PM - 4:00 AM (+ $2/HR Shift Premium) • 3-Day Weekend Shifts (12-hour weekends): Friday to Sunday, 6:00 AM - 6:30 PM (+ $3/HR Shift Premium) Competitive Pay & Bonus Offer • Equipment Operators: $21.00/hr base, earning up to $24/hr with shift premiums to start • General Warehouse Associates: $19/hr base, earning up to $22/hr with shift premiums to start • Sign-On Bonuses: $1,500 for Day Shift, $2,000 for Night Shift – DISTRIBUTION CENTER HOURLY ROLES ONLY Benefits That Put You First • Comprehensive Health Benefits: Medical, Dental, Vision, Life & Disability Insurance, and more • 401(k) & 529 Plans • Paid Time Off & Holidays • Employee Discounts • Career Pathways: Opportunities for advancement in a growing company We're Looking For You If You • Thrive in a fast-paced environment • Are physically fit and able to lift up to 150 lbs • Can adapt to changes quickly and easily • Are a self-starter with strong initiative • Are a team player who works well with others • Demonstrate reliability, responsibility, and integrity in your work Qualifications • High school diploma/GED • 1-2 years of experience in a warehouse or distribution environment preferred • Ability to operate equipment at heights (up to 35 feet) • Valid driver’s license (preferred) • Basic computer skills and understanding of warehouse practices READY TO JOIN ARHAUS? Apply online today and secure your spot at our Career Fair! We can’t wait to meet you and show you how a career at Arhaus can take you to new heights! Want to Know More About Us? We were founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations. • OUR COMMITMENT TO THE EARTH Through our Green Initiative, our artisan partners use sustainably sourced, reclaimed, and recycled materials as much as possible. From harvesting wood from mango trees that no longer produce fruit, to repurposing recycled copper, we take pride in giving new life to what would otherwise be discarded. • OUR PLEDGE FOR INCLUSION We save a seat at the table for everyone, because we know with absolute certainty that diversity is what makes the world a beautiful, interesting place to live. Regardless of race, age, gender, or background—all are welcome here. Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics.