Ardán, Inc., A Community of Companies

Assist in system maintenance, troubleshooting, and client support for Resware, including project coordination and training. | Prior experience in Resware administration, project management skills, and knowledge of title insurance or escrow closings. | https://www.ardaninc.com/california-employee-and-job-application-privacy-notice/ Role and Responsibilities: • Work with operational management to create, modify, and document action workflows according to state/county/client requirements. • Creating and maintaining Resware action lists. • Working with current, experienced IT staff to maintain system. • Communicating with Qualia and third-party support vendors as needed. • Training and monitoring staff to ensure that Resware is used properly. • Create, add, and revise document templates according to operational needs. • Map documents in ResWare to the appropriate points. • Create new clients and add their corresponding product types. • Create custom integrations. • Grant portal access and manage internal/external user access as well as role rights. • Map internal documents to work in XML format. • Map title premiums, underwriting documents, and rates. • Identify, communicate, and resolve technical issues within ResWare. • Monitor system performance and troubleshoot issues. • Assist in pre-sales product demonstrations, provide assistance in scoping projects or developing proposals. • Develop project plans and ensure that implementations are completed on time and meets client expectations. • Coordinate the exchange of information among departments on the required deployment activities and processes to ensure successful deployments, supporting the cascade of knowledge and skills. • Use interpersonal skills to leverage relationships to drive implementation activities. • Performs other duties and projects as assigned. Qualifications and Educational Requirements: • Prior experience in a Resware Administrator Role. • Project Management skills utilizing analytical and problem-solving skills. • Knowledge of title insurance or escrow closings. • Basic knowledge of network infrastructure (switching and routing) a plus. • SQL experience a plus. • Work under general supervision. • Bachelor's Degree, preferred. Preferred Skills: • Strong communication skills, with the ability to clearly and concisely present issues, ideas and recommendations in verbal, written and presentation formats. • Highly motivated, inquisitive, self-started with the ability to multi-task and effectively manage priorities to meet deadlines in a fast-paced environment. • Strong attention to detail, excellent organizational skills, ability to manage multiple projects and the capacity to work under pressure and tight deadlines. Capable of generating a high degree of respect and trust to develop, maintain strong relationships with business partners across all levels of stakeholders. Reasoning Ability: • Ability to define problems, collect data, establish facts, and draw valid conclusions. • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Physical Demands: • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. • The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. • The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. Work Environment: • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The noise level in the work environment is usually moderate. Westcor offers some great perks: • Health, dental, and vision benefits • Employer-paid disability and life insurance • Flexible spending accounts • 401K with company match • Paid time off and company-paid holidays • Wellness Resources Note: This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the job. About Ardán, Inc., A Community of Companies: Ardán is a family of companies that make real estate closings faster, simpler, and safer through technology-driven, innovative solutions, sound underwriting, and exceptional customer service. At Ardán, we pride ourselves on being at the forefront of Insur-Tech. Our brands—Westcor, Grid151®, GridBase®, and X1 Analytics®—are dedicated to using technology to streamline and improve every step of the closing process. Westcor - Founded by title agents, Westcor is the number one independent title insurance underwriter in the nation. Westcor’s technology-driven products and services and sound underwriting help agents and their customers close real estate transactions faster and with peace of mind. Website: wltic.com Grid151 - Powered by GridBase® technology, Grid151® delivers tech-enabled fulfillment services to the title insurance industry. Website: grid151.com X1 Analytics - Using its proprietary data analytics engine, X1 Analytics® equips the title insurance industry with decisions and data which enable faster real estate closings with reduced cost and operational friction. Website: x1analytics.com GridBase - sing their proprietary tech stack to create the universal API for lender and title collaboration, GridBase® delivers data middleware and tools that transform lender and title operations with highly optimized automations and integrations. Website: gridbase.io