Amwell

Lead federal and state authorization programs, manage continuous monitoring, coordinate with auditors, and lead compliance analysts. | 7+ years in information security and compliance including 3 years FedRAMP and 3 years people management, bachelor's degree required, CISSP or CISM preferred. | At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale. We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to enable greater access to more convenient, affordable, and effective care. We do this through our technology-enabled care platform that is designed to help our clients achieve their digital care ambitions – today and in the future. We offer programs spanning the full care continuum, including urgent, acute and specialty care, behavioral health, and services for the treatment of chronic conditions such as heart and cardiometabolic diseases. Programs are powered by Amwell as well as our growing partner network. For almost two decades, Amwell has proudly served some of the largest and most sophisticated healthcare organizations in the U.S. and worldwide. Our team is passionate about technology’s role in transforming care delivery and making it more equitable, accessible, efficient, cost-effective and navigable for all. Brief Overview The Manager of Government Compliance & Authorization will lead the strategy, implementation, and maintenance of Amwell’s federal and state authorization programs. While a primary focus remains achieving and sustaining FedRAMP High authorization, this leader will also architect the internal systems necessary to align with CMMC (Level 2/3), CMS MARS-E, and StateRAMP requirements. The Manager will mature Amwell’s government compliance program, oversee the authorization process, lead efforts to define resources and hire staff to support the program, manage continuous monitoring activities, and serve as the primary liaison with federal stakeholders and third-party assessment organizations (3PAOs). The ideal candidate will have deep expertise in FedRAMP High requirements, strong project management skills, and the ability to work cross-functionally to implement and maintain complex compliance frameworks. Core Responsibilities · Lead the end-to-end authorization process for FedRAMP High, while concurrently driving alignment with CMMC Level 2/3 for DoD contracts and MARS-E 2.2 for CMS/Medicaid engagements · Manage ongoing FedRAMP continuous monitoring requirements, including monthly deliverables, vulnerability management, and incident reporting to federal agencies · Collaborate with engineering, security, and operations teams to develop a "comply once, satisfy many" strategy by mapping NIST SP 800-53 Rev 5 controls to CMMC (NIST SP 800-171) and MARS-E requirements to minimize redundant engineering efforts · Own risk management of services provided to federal agencies, ensuring compliance with High-impact baseline · Coordinate with 3PAOs to manage security assessment and authorization (SA&A) activities, including annual assessments and significant change requests · Develop and maintain FedRAMP authorization packages, including System Security Plans (SSP), Plans of Action and Milestones (POA&M), and Continuous Monitoring deliverables · Serve as primary point of contact for federal agency customers regarding FedRAMP compliance questions and authorization boundary matters · Monitor and interpret FedRAMP policy updates and guidance from the FedRAMP PMO, implementing necessary changes to maintain compliance · Build and lead a team of compliance analysts and security specialists focused on federal authorization requirements · Create and deliver training programs to ensure organizational awareness of FedRAMP requirements and responsibilities · Manage relationships with federal authorizing officials, cloud service providers, and other stakeholders in the authorization process Qualifications · 7+ years of experience in information security, compliance, or risk management with at least 3 years specifically working with FedRAMP authorizations · Demonstrated experience successfully achieving FedRAMP High authorization for a cloud service offering (CSO) · Deep knowledge of NIST SP 800-53 Rev 5 security controls, FISMA, FedRAMP baselines, and federal security authorization processes · Experience managing continuous monitoring activities and maintaining active FedRAMP ATOs · 3+ years of people management experience, including hiring, developing, and leading compliance or security teams · Strong understanding of cloud infrastructure security (AWS, Azure, or GCP) in FedRAMP environments · Familiarity with healthcare compliance frameworks (HIPAA, HITRUST) and their intersection with federal requirements · Proven project management skills with ability to coordinate complex, multi-stakeholder authorization efforts · Experience working with 3PAOs and understanding of security assessment methodologies · Excellent written and verbal communication skills with ability to translate technical security concepts for various audiences · Relevant certifications such as CISSP, CISM, CAP, or FedRAMP-specific certifications preferred · Bachelor's degree in Information Security, Computer Science, or related field required; Master's degree preferred · Ability to obtain and maintain security clearance if required Do Well. Live Well. At Amwell. Driven by our mission and values, we foster a workplace where Delivering Awesome, being Customer First and operating as One Team aren’t just aspirations – they are how we work, every day. Our people are our greatest asset. We strive to empower their growth and development not only as Amwellians but as individuals, through generous total rewards packages, a virtual-first work environment, work-life flexibility, including Summer Fridays and designated Mental Health Days, as well as opportunities to stretch and learn – to name a few. It’s our people who truly differentiate us. Ask anyone and they’ll tell you – you’ll never work with more passionate, more driven and more caring team members. We champion a culture of respect and inclusion, accountability and integrity, innovation and collaboration. At Amwell, you’ll do the most meaningful work of your career—improving healthcare for millions, growing alongside incredible teammates, and being valued for who you are. Benefits Flexible Personal Time Off (Vacation time) 401K match Competitive healthcare, dental and vision insurance plans Paid Parental Leave (Maternity and Paternity leave) Employee Stock Purchase Program Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program Free Subscription to the Calm App Tuition Assistance Program Pet Insurance Salaried, Exempt Roles The typical base salary range for this position is $126,180 - $154,220. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission, and the above range may not be an accurate representation of total compensation. Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed. https://business.amwell.com/company/privacy-notice-applicants Privacy Notice

Support and automate hybrid cloud and on-premise production systems using infrastructure-as-code and automation tools. | 5+ years managing Linux systems with automation tools and cloud virtualization experience. | At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale. We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to enable greater access to more convenient, affordable, and effective care. We do this through our technology-enabled care platform that is designed to help our clients achieve their digital care ambitions – today and in the future. We offer programs spanning the full care continuum, including urgent, acute and specialty care, behavioral health, and services for the treatment of chronic conditions such as heart and cardiometabolic diseases. Programs are powered by Amwell as well as our growing partner network. For almost two decades, Amwell has proudly served some of the largest and most sophisticated healthcare organizations in the U.S. and worldwide. Our team is passionate about technology’s role in transforming care delivery and making it more equitable, accessible, efficient, cost-effective and navigable for all. Brief Overview Senior Systems Engineer is an exciting and important role within the Engineering Architecture team at Amwell. The Systems Engineering team supports key infrastructure within Amwell’s data center and cloud environments. Team members work hands-on to support hardware, virtualization platforms, operating systems, and shared network services like storage, mail, monitoring, DNS, identity management, and configuration management. This role places a strong emphasis on infrastructure automation, operational tooling, and scalable systems management. The ideal candidate is passionate about reducing operational complexity through scripting, Infrastructure-as-Code, and automation-driven engineering practices across cloud and on-premise platforms. Amwell systems support Telehealth services used to enable healthcare visits for thousands of patients and providers across the United States and abroad. Core Responsibilities Support production systems on platforms such as ESXi, Azure, AWS, and GCP Utilize configuration management tools for scalable and repeatable systems management including Ansible and Puppet Design, develop, and maintain automation frameworks, scripts, and operational tooling to improve scalability, reliability, and operational efficiency across infrastructure and platform services. Configure, maintain, patch, and troubleshoot Linux operating systems with basic knowledge of Windows operating systems Ensure compliance with security and data handling policies to meet PCI, HIPAA, and other standards Develop and maintain Infrastructure-as-Code (IaC) solutions using tools such as Terraform, Ansible, and Puppet to support repeatable and standardized deployments. Collaborate with peers as an accountable and supportive member of Amwell technology teams Participate in 24/7 call rotation and scheduled maintenance tasks Qualifications 5 or more years of experience managing Linux based systems, certifications a plus Strong experience with Infrastructure-as-Code and configuration management technologies including Terraform, Ansible, Puppet, or similar automation frameworks. Build automation workflows for system provisioning, patch management, monitoring, configuration management, incident response, and operational remediation. Experience with on-prem and cloud based virtualization platform compute and storage, such as ESXi, Azure, AWS and GCP Experience with Elasticsearch/Logstash/Kibana analytics engine (ELK Stack) Experience managing Identity and Authentication solutions including LDAP, Active Directory, and Multi-Factor Authentication Strong scripting and software development skills using languages such as Python, Bash, or PowerShell, with experience building reusable automation tooling and operational integrations in hybrid cloud and on-premise environments. Experience developing monitoring, alerting, and self-healing automation solutions. Solid foundation of TCP/IP networking concepts Experience supporting large-scale production environments with an automation-first operational mindset. Do Well. Live Well. At Amwell. Driven by our mission and values, we foster a workplace where Delivering Awesome, being Customer First and operating as One Team aren’t just aspirations – they are how we work, every day. Our people are our greatest asset. We strive to empower their growth and development not only as Amwellians but as individuals, through generous total rewards packages, a virtual-first work environment, work-life flexibility, including Summer Fridays and designated Mental Health Days, as well as opportunities to stretch and learn – to name a few. It’s our people who truly differentiate us. Ask anyone and they’ll tell you – you’ll never work with more passionate, more driven and more caring team members. We champion a culture of respect and inclusion, accountability and integrity, innovation and collaboration. At Amwell, you’ll do the most meaningful work of your career—improving healthcare for millions, growing alongside incredible teammates, and being valued for who you are. Benefits Flexible Personal Time Off (Vacation time) 401K match Competitive healthcare, dental and vision insurance plans Paid Parental Leave (Maternity and Paternity leave) Employee Stock Purchase Program Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program Free Subscription to the Calm App Tuition Assistance Program Pet Insurance Salaried, Exempt Roles The typical base salary range for this position is $129,330 - $140,000 The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation. Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed. https://business.amwell.com/company/privacy-notice-applicants Privacy Notice