American Specialty Health Incorporated

Design, integrate, and optimize information systems ensuring availability, performance, and scalability while collaborating with teams. | Bachelor's degree or equivalent experience with 3+ years Windows OS and 1+ year Cloud technologies experience. | American Specialty Health Incorporated (ASH) is seeking a Systems Engineer I to join our Information Technology Operations department. The System Engineer I is responsible for the design, integration, and optimization of information systems within a dynamic and fast-paced environment. This role plays a critical part in ensuring the availability, performance, and scalability of IT infrastructure. The System Engineer I will collaborate with cross-functional teams to architect solutions and act as a liaison in the administration, maintenance, and support of a resilient and highly available infrastructure. This role offers opportunities to grow technical expertise and support the development of team capabilities through collaboration and knowledge sharing. Salary Range American Specialty Health complies with state and federal wage and hour laws and compensation depends upon candidate’s qualifications, education, skill set, years of experience, and internal equity. $89,300 to $100,000 Full-Time Annual Salary Range. Remote Worker Guidelines Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum 50 Mbps download and 50 Mbps upload speed.) Responsibilities Performs daily System Engineering tasks. Develop and implement automation solutions for system operations, leveraging coding best practices and industry standards to enhance efficiency, reliability, and scalability. Work with System Administrators to develop skill level and knowledge in our environment. Lead and plan tasks required for upgrades, migrations, optimizations, and new implementations within a hybrid infrastructure. Execute tasks required for upgrades, migrations, optimizations, and new implementations within a hybrid infrastructure. Executes tasks related to security configuration, monitoring, and auditing of the infrastructure environment. Design, develop, test, and implement systems, applications, and project-based solutions in alignment with organizational requirements and technical standards. Provides support for applications and actively participates in workflow optimization based on department and project demands. Maintains critical monitoring systems and responds to alerts. Provides constant feedback and assists with continuous enhancements to the monitoring platforms. Part of emergency on-call rotation. Trains Service Desk and System Administrator team on systems and applications through documentation and hand-off. Provides system administration escalation support. Respond to escalated tickets from the System administrator team that require support and follow appropriate ticketing procedures. Collaborate with other IT team members to troubleshoot and resolve technical support issues. Performs other end user technical support as needed. Act as backup support for administrator team as needed. Provides training and guidance to System Administrator team to increase knowledge. Documentation and Reporting. Develops, maintains, and organizes documentation around systems, processes, and work instructions critical to day-to-day operations and systems design. Provides updates as required for audit requests, both internal and external. Documents and create design layouts for new projects and associated tasks. Attends industry seminars, conferences, training classes and reads industry journals to stay current on technology. Performs other duties as assigned. Complies with all policies and standards. Qualifications Bachelor’s Degree in a computer related field or equivalent experience required. If equivalent experience, high school diploma and 4+ years of experience in System Administration role required. 3 years experience with Windows OS environments required. 5 years preferred. 1 year experience with Cloud technologies required. 3 years preferred. 3 years experience working in a regulated field or compliance driven field such as healthcare or finance preferred. 3 years experience with IaC utilizing Bicep, PowerShell, or Python preferred. 1 year experience with Linux based OS – Linux LPI or equivalent experience preferred. Capability of architecting, integrating, and implementing functional solutions within a secure environment. Research and development of existing architecture to enhance system efficiencies. Development and maintenance of automation frameworks and tools. Provide mentorship and guidance to System Administration team. Ability to have informed discussions for upcoming changes, projects, or other defined tasks as the lead. Collaborate with the administrative team to transition completed projects, ensuring the delivery of all associated documentation. Demonstrate the ability to utilize PowerShell, Python, or equivalent scripting languages. Monitor system performance to ensure reliability and availability of IT resources utilizing industry tools such as Solarwinds or Dynatrace. Implement and enforce security related requirements, such as vulnerability remediations. Demonstrate proficiency in managing and administering identity and access solutions using Active Directory and Microsoft Entra ID, including user provisioning, group policy management, authentication protocols, and directory synchronization. Share information in an appropriate and timely manner. Interact in a positive, respectful manner to establish and maintain cooperative working relationships. Experience with ServiceNow or other ITIL platforms Demonstrated accuracy and productivity in a changing environment with constant interruptions. Develop precise system documentation for routine tasks to ensure consistency by other administrators. Demonstrate ability to communicate effectively both orally and in writing. Perform routine standardized maintenance tasks such as updates, patches, and backups. Exercise strict confidentiality in all matters. Microsoft AZ-801: Configuring Windows Server Hybrid Advanced Services Upon Hire preferred. Linux LPI or equivalent Upon Hire preferred. Microsoft Certified: Azure Solutions Architect (AZ-305) Upon Hire preferred. or Microsoft Certified: Azure Administrator (AZ-104) within 180 Days required. CompTIA Security+ Upon Hire preferred. ITIL Foundations Upon Hire preferred. Core Competencies Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships. Ability to display excellent customer service to meet the needs and expectations of both internal and external customers. Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment. Ability to effectively organize, prioritize, multi-task and manage time. Demonstrated accuracy and productivity in a changing environment with constant interruptions. Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions. Ability to exercise strict confidentiality in all matters. Mobility Primarily sedentary, able to sit for long periods of time. Physical Requirements Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 40 lbs. Environmental Conditions Work-from-home (WFH) environment. American Specialty Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law. Please view Equal Employment Opportunity Posters provided by OFCCP here. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702. ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. #LI-Remote #Systems #Admin #WindowsOS #Cloud #Linux #Python #Tech #IT #Healthcare

Manage client service activities, act as primary client contact, and lead implementation of low to medium complexity programs. | Bachelor's degree or equivalent experience, 2+ years in client/account/project management, preferably with managed health care plans, and proficiency in MS Office. | A company is looking for a Client Services Manager I - Clinical (Remote). Key Responsibilities • Manage service activities to support client relationships and implement new programs • Act as the primary contact and advocate for assigned clients, ensuring timely communication and issue resolution • Lead the implementation process for low to medium complexity programs and maintain documentation of client interactions Required Qualifications • Bachelor's degree in a related field or equivalent experience; high school diploma required if relying on experience • Minimum two years of experience in client, account, or project management roles • Experience with managed health care plans (HMO, PPO, POS) preferred • Proficient in MS Office, with experience in database management and spreadsheet creation

Assist in design, development, maintenance, and troubleshooting of software applications under supervision. | Bachelor's degree and 2 years experience with ASP.Net, C#, T-SQL, relational databases, OOA, web services, Agile/Scrum, and SOLID principles. | American Specialty Health Inc. – Carmel, IN Title: Software Engineer II Duties: The Software Engineer II at American Specialty Health Inc. in Carmel, IN will assist in design, development, maintenance, and troubleshooting of software applications. Perform routine programming assignments under Manager’s supervision. Develop a deeper understanding of assigned application and internal customer area, standards and techniques, and general business knowledge. Demonstrate understanding of departmental procedures, programming standards, and all pertinent training materials. Unit testing as applicable. Assist in providing time estimates of assigned tasks and compare estimates to actual time spent in order to improve estimating accuracy. Recommend possible improvements in applications. Troubleshoot production urgent issues, support cross team inquiries, evaluate and resolve team alerts received. Assist in system design architecture discussions with senior developers, providing ideas and proof of concepts. Research topics to present implementation or roadmap plan to team. Participate in Corporate Architectural & Solutions Teams (CAST) discussions to gain understanding of technical topics at organization level. Participate in focus groups from CAST to identify innovative solutions. Assist in developing the team technical standards and govern them through code Pull Request process and in technical meetings. Work with customer and vendor stakeholders as needed. Provide support to junior developers. This is a remote position from anywhere in the United States (except for CO, CT, DE, HI, IL, ME, MN, MT, NV, NJ, NY, OR, PA, PR, RI, WA and Washington, D.C.) Salary range: $79,414/year - $119,121/year Requirements: Bachelor’s degree or equivalent in Computer Science, Computer Information Systems, or related field, plus 2 years of software engineering experience. Position also requires 2 years of experience with the following: (1) performing computer programming with ASP.Net, C# and T-SQL; (2) web development programming in a client/server setup; (3) relational database design, writing queries and stored procedures with MySQL or Microsoft SQL; (4) Object Oriented Analysis and Development within large enterprise-level applications; (5) development and consumption of web services; (6) XSLT and XML; (7) HTTP, C#, and SQL optimization; (8) software development lifecycles, including Agile or Scrum; (9) designing and architecting web components; and (10) software design patterns and SOLID design principles. Interested candidates must email resumes to hr@ashn.com and reference job code 012. #LI-DNI #LI-NDI #LI-DNP

Provide support for client delegation, regulatory compliance audits, and delegation oversight compliance efforts. | Bachelor's degree with proficiency in MS Office and experience in customer service, project management, meeting facilitation, and documentation. | American Specialty Health Incorporated is seeking an experienced Client Audit Manager to join our Client Services – Clinical department. This position will provide support for client delegation (including pre-delegation) and regulatory compliance audits. The position also supports other delegation oversight compliance efforts, as well compliance-related inquiries/reviews, in consultation with the Sr. Manager, Delegation Support and Director, Clinical Client Services. The position also supports other compliance activities of the department related to internal compliance efforts. Salary Range American Specialty Health complies with state and federal wage and hour laws and compensation depends upon candidate’s qualifications, education, skill set, years of experience, and internal equity. $48,000 to $55,000 Full-Time Annual Salary Range. Remote Worker Considerations Candidates who are selected for this position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This remote/WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed. 100 down/20 up is recommended to support higher quality video meetings). Responsibilities Provides support related to complex delegation support activities in consultation with and under the direction of Sr. Manager, Delegation Support. Leads audits on behalf of ASH with assigned clients. Facilitates and leads internal and external meetings acting as owner of information. This includes creating and distributing meeting agendas, kicking off the discussion with a high-level overview and purpose of the meeting, introductions, and then closing the discussion with action items. This also includes facilitating and leading any internal preparation meetings and/or sending out details to the internal stakeholders prior to the meeting so they have enough information to prepare for their role in the discussion. Proactively engages internal customers and subject matter experts to effectively manage internal and external customer expectations. Seeks support from and provides client updates at internal committee meetings as appropriate. Travels, as directed by the Sr. Manager, Delegation Support, to support audits in locations other than the position’s designated ASH office location. Provides support for internal compliance activities, as needed, based on direction from Sr. Manager, Delegation Support. Actively participates in collaborative team environment to educate, coordinate activities, and resolve unique problems with recommended courses of action to internal stakeholders. Accepts and/or returns phone calls from clients within the same business day of receipt, Monday through Friday. At a minimum, acknowledges receipt of emails from clients within 24 hours of receipt. Maintains timely and accurate documentation of client interactions, activities, processes and issue resolution; ensures meeting minutes and action items are prepared and documented within two days of a client meeting as applicable. Ensures high level of service to meet client expectations on a daily basis. Communicates with Sr. Manager Delegation Support and Director, CTC, on high level issues to ensure appropriate response and resolution. Establishes and maintains positive professional relationships with internal and external customers. Interfaces with ASH staff to resolve issues, answer questions and triage responses. Schedules internal and external meetings to support audit initiatives as applicable. Acts as a back-up for other Delegation Support Managers. Maintains compliance with ASH policies and procedures. Seeks support and training from designated Delegation Support Manager II, Senior Delegation Support Manager, and/or Director, Client Services to aide in gaining the experience and skills required to advance to a Delegation Support Manager II. Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all member, provider, and proprietary information and ensures the Delegation Support team does the same. At the direction of the Sr. Manager, Delegation Support, communicates unique aspects of client delegation activities at various meetings with internal and external customers to support delegation functions. At the direction of the Sr. Manager, Delegation Support participates in activities related to internal and external process improvements. Manages compliance attestation requests from clients requiring Compliance Office signature, including keeping the Compliance Office informed of attestation requests and working with department staff and internal stakeholders to monitor and track requirements set forth in attestations, particularly new requests and requests not previously specified via contract with clients. Qualifications Bachelor’s degree in in related field or equivalent experience. If equivalent experience, high school diploma required. Proficiency in MS Office with intermediate experience in Word, Outlook and Excel required. Experience in health care administration preferred but not required. Experience in managed care operations preferred but not required. Experience may include accreditation, account management, regulatory compliance, contract review, Proven experience and developed Customer Service skills required. Experience in project management, meeting facilitation and documentation required. Training or certification in health care beneficial but not required. Core Competencies Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships. Ability to display excellent customer service to meet the needs and expectations of both internal and external customers. Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment. Ability to effectively organize, prioritize, multi-task and manage time. Demonstrated accuracy and productivity in a changing environment with constant interruptions. Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions. Ability to exercise strict confidentiality in all matters. Mobility Primarily sedentary, able to sit for long periods of time. Physical Requirements Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs. Environmental Conditions Work-from-home (WFH) environment. American Specialty Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law. Please view Equal Employment Opportunity Posters provided by OFCCP here. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702. ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information. #LI-Remote #Admin #Outlook #Excel #MSoffice #Support #Delegate