Ambrosia QSR

Oversee restaurant operations, manage staff, ensure guest satisfaction, and control costs. | High school diploma, Serv Safe certification, 2+ years food/retail management experience, proficiency in POS systems, and strong communication skills. | General Manager Reports To: District Manager Job Location: Field FLSA Status Type: Non-Exempt - Hourly Direct Reports: Assistant Managers Shift Leaders Team Members Position Overview The General Manager role at Ambrosia QSR is full-time position responsible for overseeing all restaurant operations, including guest service, employee engagement, and profitability. Key responsibilities include ensuring the consistent execution of guest service standards, food safety protocols, quality control, and adherence to company policies. This full-time position requires open availability, strong accountability, leadership, and the ability to mentor the team. During peak hours, the General Manager plays an active role in leading the team to ensure smooth operations and exceptional guest experiences. They are accountable for setting clear goals, establishing timelines, and ensuring the team meets performance targets. Job Responsibilities Team • Provide training and development opportunities for the management team and staff. Conduct performance reviews according to the company's scheduled timeline • Recruit, train, and develop restaurant management and staff, following training plans and company systems to meet goals within the designated timeframe • Schedule regular team and manager meetings to communicate effectively, ensuring all staff are informed of any company or policy changes • Enforce company policies, including compliance with laws and local regulations, such as work breaks, timekeeping, and minor management responsibilities. Maintain accurate employee records and submit them on time as required • Immediately report any complaints or employee behavior that violates company policy to the assigned district manager, and resolve issues promptly • Foster a safe, inclusive work environment that does not tolerate harassment, discrimination, or retaliation (report any incidents to the assigned District Manager and Human Resources) Guests • Greet every guest warmly and promptly, creating a welcoming atmosphere • Strive to provide exceptional an experience for every guest on every visit, addressing any issues with positivity and sound judgment • Regularly walk through the restaurant to check on guests, inquire about their dining experience, and ensure the building's interior and exterior is inviting and safe • Stay informed about the local market trends and community needs to make guest-centric decisions Operations • Oversee food safety and other safety protocols, ensuring all required postings are clearly visible and properly displayed • Implement marketing plans and ensure the restaurant staff is trained and ready for promotions, following company guidelines • Use a headset to monitor team interactions with guests, offering praise, coaching, or redirection as needed • Address basic equipment maintenance issues as they arise • Manage labor costs by creating accurate sales projections, writing balanced schedules, and ensuring employees are paid accurately and on time • Ensure daily food safety compliance and operational standards are consistently met by the team • Communicate with the District Manager, Director of Operations, and Restaurant Support Center as needed, ensuring emails and requests are addressed timely • Perform other duties as assigned Profitability • Ensure all food is prepared fresh to order, following company recipes, and accurately record all items in the POS system • Oversee all sales transactions within the POS system and ensure proper use of inventory tracking systems. Implement measures to address inventory concerns when needed • Manage controllable expenses, making sure to place inventory orders while maintaining cost standards • Establish and maintain positive relationships with vendors and internal support teams • Oversee proper use of equipment, small wares, and products. Confirm all equipment is cleaned regularly and preventive maintenance is performed to ensure safety and functionality. Address minor equipment issues promptly and report any non-functional equipment to Operations Support immediately • Supervise staff to ensure compliance with all cash handling, banking policies, and procedures • Verify that all asset protection systems are in use and functioning properly • Follow company policies and procedures for cash handling to ensure accuracy, security, and compliance with financial guidelines Education and Work Experience • High school diploma or equivalent • Serv Safe training & certificate • Prior experience with a POS System • 2 years of hands-on food or retail management experience Qualifications and Skills • Authorized to work in the United States • Must be at least 18 years of age • Able to successfully pass a background check, including criminal history. • Ensure compliance with all required training as mandated by local, state, and federal laws, as well as company policies, to maintain operational and regulatory standards • Maintain a working cell phone and effectively communicate via text, phone calls and emails • Intermediate or higher proficiency in Microsoft 365 • Strong communication and leadership skills, with the ability to collaborate effectively • A responsible team player, demonstrating punctuality, proper attire, and respect for others • Experience in a fast-paced office environment with shifting priorities is a plus • Engage in hands-on leadership with a strong focus on growth and development of people • Be able to work with, coach, and develop a diverse group of people from different backgrounds and with varying strengths • Demonstrate the core Cultural Foundations of Energy, Engagement, Empathy, and Execution through all interactions with both internal and external stakeholders Work Environment and Physical Requirements The work environment is fast-paced, high-energy, and dynamic, requiring the ability to multitask and remain organized under pressure. You will be working in a team-oriented atmosphere, collaborating with other members of the team to ensure smooth restaurant operations. This role involves frequent interaction with customers, creating a welcoming and efficient dining experience. The restaurant environment includes both indoor and outdoor areas, and you may be required to stand, walk, and move throughout the shift. Safety and cleanliness are top priorities, and all staff members are expected to follow health and safety protocols. Flexibility in working hours, including nights, weekends, and some holidays, is required. REQUIRED Personal Protective Equipment (PPE): Boots (oil/heat resistant for fryer filter) Gloves (oil/heat resistant for fryer filter) Apron (oil/heat resistant for fryer filter) Face Shield (oil/heat resistant for fryer filter) Heat Resistant Gloves (oil/heat resistant for fryer filter) Cut Resistant Gloves (slicing equipment) Oven Mitts (heat resistant for ovens) Broiler Gloves (heat resistant for ovens) Benefits • Medical - United Healthcare and Kaiser • Voluntary Life Insurance, Dental and Vision - United Healthcare • Company Paid Life Insurance - United Healthcare Flexible Spending Accounts - Medical, Limited Dental & Vision, Dependent Day Care • Matching 401(K) and Roth retirement savings plans - age 20 or above • Vacation Time - 10 days a year • Floating Holidays - 3 days a year • Sick Time - 1 hour for every 30 hours worked, no waiting period • Direct Deposit • Monthly Bonus Quarterly Bonus • Flexible Scheduling Growth Opportunities • Complimentary meal for each shift worked The information provided here is not intended to be a comprehensive list of the job duties and responsibilities, nor is it intended to cover all the necessary skills for the position. Management reserves the right to assign or reassign duties at any time. The responsibilities outlined in this job description may change as needed. This General Manager job description supersedes any earlier versions approved by Ambrosia QSR. It is not intended to create a written or implied employment contract. Ambrosia QSR operates as an at-will employer, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause. Ambrosia QSR is an equal opportunity employer.

Support restaurant operations by leading staff, ensuring customer satisfaction, managing inventory, and maintaining safety standards. | Requires high school diploma, Serv Safe certification, 1-2 years of management experience in food or retail, and proficiency in Microsoft 365. | Reports To: General Manager Job Location: Field FLSA Status Type: Non-Exempt - Hourly Direct Reports: None Assistant Manager Position Overview The Assistant Manager role at Ambrosia QSR supports the overall operations of a single restaurant. Assistant Managers must have open availability, work full-time (35+ hours per week), and be scheduled to work shifts that complement the General Manager's schedule (opposing days and shifts). They serve as the right hand to the General Manager and will participate in ongoing development training to foster internal growth within the company. Assistant Managers should possess strong coaching skills, be proficient in all workstations, and have a solid understanding of shift control responsibilities. They must also be capable of handling administrative tasks as requested. Job Responsibilities Team • Recruit, train, and develop new and existing team members while adhering to training plans, procedures, and systems established to meet targeted goals • Coordinate team meetings, including pre-shift and safety committee meetings • Lead by example, fostering a "guest first" mindset and outstanding service • Ensure compliance with all applicable local, state, and federal regulations, including but not limited to break laws, minor employment laws, safety policies, sick leave policies, timekeeping, and scheduling • Ensure a safe and inclusive work environment free from harassment, discrimination, and retaliation, and promptly report any concerns or complaints to the General Manager and Human Resources Guests • Greet every guest warmly and promptly, creating a welcoming atmosphere • Strive to provide an exceptional experience for every guest on every visit, addressing any issues with positivity and sound judgment • Regularly walk through the restaurant to check on guests, inquire about their dining experience, and ensure the building's interior and exterior is inviting and safe • Stay informed about the local market trends and community needs to make guest-centric decisions Operations • Oversee compliance with all food safety regulations and restaurant safety procedures, with clear postings as required • Adhere to local marketing plans, ensuring staff are properly trained and prepared for promotions using materials provided by the franchisor • Enforce policies, procedures, and best practices to maintain a safe and positive work environment • Ensure daily food safety standards and operational procedures are consistently met • Maintain open communication with the general manager and leadership as needed Profitability • Ensure all food is prepared fresh to order, following company recipes, and accurately record all items in the POS system • Oversee inventory management by performing regular stock checks and placing orders as needed, while maintaining cost standards • Monitor staffing levels throughout the day to ensure accurate payroll and timekeeping • Manage labor costs to maximize profitability while maintaining employee productivity • Oversee proper use of equipment, small wares, and products • Conduct regular equipment functionality checks and enforce safety rules and regulations • Follow company policies and procedures for cash handling to ensure accuracy, security, and compliance with financial guidelines Education and Work Experience • High school diploma or equivalent • Serv Safe training & certificate • Prior experience with a POS System • 1-2 years of hands-on food or retail management experience Qualifications and Skills • Authorized to work in the United States • Must be at least 18 years of age • Able to successfully pass a background check, including criminal history and a Motor Vehicle Report (MVR) • Ensure compliance with all required training as mandated by local, state, and federal laws, as well as company policies, to maintain operational and regulatory standards • Have reliable transportation, a valid driver's license and all state required insurances • Maintain a working cell phone and effectively communicate via text, phone calls and emails • Intermediate or higher proficiency in Microsoft 365 • Strong communication and leadership skills, with the ability to collaborate effectively • A responsible team player, demonstrating punctuality, proper attire, and respect for others • Experience in a fast-paced office environment with shifting priorities is a plus • Engage in hands-on leadership with a strong focus on growth and development of people • Be able to work with, coach, and develop a diverse group of people from different backgrounds and with varying strengths • Demonstrate the core Cultural Foundations of Energy, Engagement, Empathy, and Execution through all interactions with both internal and external stakeholders Work Environment and Physical Requirements The work environment is fast-paced, high-energy, and dynamic, requiring the ability to multitask and remain organized under pressure. You will be working in a team-oriented atmosphere, collaborating with other members of the team to ensure smooth restaurant operations. This role involves frequent interaction with customers, creating a welcoming and efficient dining experience. The restaurant environment includes both indoor and outdoor areas, and you may be required to stand, walk, and move throughout the shift. Safety and cleanliness are top priorities, and all staff members are expected to follow health and safety protocols. Flexibility in working hours, including nights, weekends, and some holidays, is required. Benefits Medical - United Healthcare and Kaiser Voluntary Life Insurance, Dental and Vision - United Healthcare Company Paid Life Insurance - United Healthcare Flexible Spending Accounts - Medical, Limited Dental & Vision, Dependent Day Care Matching 401(K) and Roth retirement savings plans - age 20 or above Vacation Time - 10 days a year Floating Holidays - 3 days a year Sick Time - 1 hour for every 30 hours worked, no waiting period Direct Deposit Monthly Bonus Quarterly Bonus Flexible Scheduling Growth Opportunities Complimentary meal for each shift worked

Assist guests, take orders, maintain cleanliness, and support restaurant operations. | No prior experience required; must be at least 16 years old; obtain Food Handlers permit. | Reports To: General Manager Job Location: Field FLSA Status Type: Non-Exempt - Hourly Direct Reports: None Team Member Position Overview The Team Member position at Ambrosia QSR is a variable-hour position focused on delivering outstanding guest service, ensuring food safety and quality, and adhering to all company policies. Team members are expected to maintain professionalism, uphold company standards, and demonstrate a commitment to excellence. The responsibilities for this position will vary based on the needs of the specific restaurant location. Job Responsibilities Team • Arrive on time for your shift and adhere to clock-in/out procedures • Maintain a professional appearance by wearing a clean uniform and slip-resistant shoes • Promote a positive work environment by collaborating with team members, assisting guests, and supporting leadership • Maintain a professional and enthusiastic demeanor • Follow Hygiene and food safety protocols, including frequent handwashing • Prioritize workplace health and safety by not reporting to work when ill and notifying management promptly if you are unable to work a scheduled shift Guests • Assist guests at the front counter and drive-thru, taking orders accurately and efficiently while providing personalized recommendations upon request • Address guest concerns promptly and escalate issues to management when necessary to ensure satisfaction • Regularly circulate throughout the restaurant and surrounding areas to enhance the guest experience and maintain cleanliness • Identify guest needs by asking questions and providing product recommendations Operations • Follow all food handling and safety regulations while using equipment correctly and responsibility • Wear a headset to streamline communication and ensure accuracy of the orders taken • Perform janitorial duties, including cleaning the kitchen, storage areas, restrooms, dining areas, drive-thru, and dumpster area • Complete all assigned duties promptly and efficiently as directed by management Profitability • Ensure all food orders, specialty drinks and desserts follow company recipes, brand standards, and are accurately recorded in the POS system • Maintain well-stocked workstations, ensure proper portioning, and organize deliveries using the first-in, first-out method • Follow company policies and procedures for cash handling to ensure accuracy, security, and compliance with financial guidelines Education and Work Experience • No prior experience required - many of our leadership team members started as team members, making this a great entry-level opportunity • Experience handling cash or POS system is a plus, but not required • Understand basic cleanliness and safety standards to support a safe and hygienic environment Qualifications and Skills • Authorized to work in the United States • Must be at least 16 years of age • Obtain a Food Handlers permit within 2 weeks of hire • Ensure compliance with all required training as mandated by local, state, and federal laws, as well as company policies, to maintain operational and regulatory standards • Must comply with minor work laws and provide a completed work authorization within the first week of hire (if applicable) • Able to communicate effectively with customers, co-workers, and management • Demonstrate the core Cultural Foundations of Energy, Engagement, Empathy, and Execution through all interactions with both internal and external stakeholders Work Environment and Physical Requirements The work environment is fast-paced, high-energy, and dynamic, requiring the ability to multitask and remain organized under pressure. You will be working in a team-oriented atmosphere, collaborating with other members of the team to ensure smooth restaurant operations. This role involves frequent interaction with customers, creating a welcoming and efficient dining experience. The restaurant environment includes both indoor and outdoor areas, and you may be required to stand, walk, and move throughout the shift. Safety and cleanliness are top priorities, and all staff members are expected to follow health and safety protocols. Flexibility in working hours, including nights, weekends, and some holidays, is required. Benefits Medical - United Healthcare and Kaiser Flexible Spending Accounts - Medical, Limited Dental & Vision, Dependent Day Care Sick Time - 1 hour for every 30 hours worked, no waiting period Direct Deposit Matching 401(K) and Roth retirement savings plans - age 20 or above Flexible Scheduling Growth Opportunities Complimentary meal for each shift worked