AmberBox Gunshot Detection

Manage client onboarding and support for gunshot detection systems, ensuring excellent product experience and coordination with external parties. | Bachelor's degree with technical qualifications, 2+ years B2B client services experience, strong analytical and communication skills, and willingness to travel. | Who We Are AmberBox is the industry leader in gunshot detection and response technology. We help Fortune 100 corporations, schools, hospitals, government departments and airports protect their staff and visitors from the threat of workplace violence, automating the emergency response process in an incident. AmberBox is a Silicon Valley VC-backed, rapidly scaling company, and we are looking for individuals that share our vision and experimentative approach. About The Job This is an exciting opportunity to be leading product deployment at the executive level within a wide variety of organizations and deployment types, from single sites to national rollouts. You will be responsible for managing two key areas: onboarding new clients and supporting existing clients. We are passionate about ensuring clients have a fantastic product experience throughout their journey, and become evangelists for the technology. We are looking for team members that share this passion for excellence and efficiency. Once a client purchases gunshot detection, our team is responsible for assisting them in deploying their system. This can involve working with multiple departments within their organization, as well as external parties such as electrical installers and local law enforcement. Onboarding ultimately concludes with a live fire test of the system with local police, to fully prove out the system capabilities. Requirements • Bachelor’s Degree with technical qualifications • Min 2+ years business to business client services experience • Strong analytical skills and ability to learn • Ability to multi-task and prioritize • Excellent communication and customer service skills • Willingness to travel up to 5 days per month