Alpine IQ (AIQ)

Serve as the primary technical contact for clients, troubleshoot complex issues, and lead technical projects to ensure customer success and platform adoption. | Proven experience in technical support or account management within SaaS, with skills in SQL, APIs, scripting, and strong communication abilities. | Are you a technical problem-solver who loves building strong customer relationships? Do you enjoy digging into complex systems while also being the trusted partner clients rely on? If so, we’d love to meet you. We’re looking for a Technical Account Manager (TAM) to serve as the bridge between our customers and our technical teams. In this role, you’ll combine technical expertise with relationship management to ensure customers get maximum value from our platform. You won’t just solve problems — you’ll help shape solutions, influence product improvements, and play a key role in customer retention and growth. What You’ll Do Build Trusted Customer Partnerships Develop strong, long-term relationships with key stakeholders in assigned accounts Lead customer calls to answer questions, provide guidance, and drive successful outcomes Understand each client’s business goals and technical environment Be the Go-To Technical Expert Serve as the primary technical contact for your accounts Troubleshoot complex issues and guide customers through resolutions Provide best practices, product training, and technical recommendations Drive Product Adoption & Value Help customers fully leverage platform features and functionality Identify opportunities for optimization, expansion, and growth Share customer feedback with Product and Engineering to influence roadmap decisions Lead Technical Projects Oversee implementations, data transfers, and other technical initiatives Ensure projects are delivered on time and within scope Coordinate across Support, Product, Engineering, and Sales teams Contribute to Team Excellence Document processes, solutions, and technical knowledge Mentor junior TAMs and support onboarding of new team members Help refine TAM processes and occasionally lead team sessions Note: Roughly 5% of workdays may require limited after-hours support. What You Bring Technical Skills Working knowledge of SQL Experience with APIs and integrations Familiarity with Linux command line Experience with GitHub Scripting experience (Python preferred; Go is a plus) Professional Strengths Strong technical troubleshooting and analytical skills Excellent communication skills — able to explain complex topics clearly Proven experience managing multiple projects and priorities Background in customer relationship management within a SaaS environment Organized, detail-oriented, and proactive How Success Is Measured Customer satisfaction and feedback scores Retention and renewal rates across assigned accounts On-time completion of technical projects Cross-team collaboration and communication Ability to identify expansion or upsell opportunities Preferred Background Bachelor’s degree in Computer Science, Information Technology, Business, or related field 3+ years in Technical Account Management, Technical Support, or similar SaaS role Experience using CRM platforms and technical support tools Relevant technical certifications are a plu Work Environment & Requirements Fully remote role Company-issued computer provided for work use Reliable, secure high-speed internet required Quiet, professional workspace Ability to be on camera during collaborative or customer-facing meetings Why This Role Matters Technical Account Managers are key to our customers’ success. You’ll play a direct role in retention, product improvement, and long-term client partnerships — all while working cross-functionally with talented teams across the company. If you enjoy combining technical depth with meaningful customer relationships, this is the role for you. Benefits Medical, Dental, Vision, and ancillary benefits 401(k) Company Match Flexible Time Off Home Office Benefit Paid Parental Leave Virtual Events Company Laptop and More! Ready to embark on this adventure together? We can't wait to meet you and explore the endless possibilities. 🚀