Alorica

Provide solutions to healthcare customer inquiries and maintain accurate records while identifying service improvement opportunities. | Requires high school diploma or GED, healthcare background, and a private home office with wired broadband. | Remote Healthcare Customer Service Representative  Location: Work at Home Employment Type: Full-time Supporting: Healthcare   About Us  We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.   Here's What the Job Really Looks Like You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.   How You'll Make an Impact   * Guide customers through questions, concerns, or challenges they encounter while using the product or service  * Listen actively to understand the root of the issue and provide clear, effective solutions  * Record detailed call information for auditing, reporting, and follow-up purposes  * Maintain and update customer records to ensure accurate and current information  * Identify opportunities to introduce customers to new or enhanced services that meet their needs  * Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

Assist customers with product/service issues, document calls, maintain customer info, and upsell services. | High school diploma or GED, customer service experience, strong computer skills, excellent communication, and a suitable home workspace with reliable internet. | JOB DESCRIPTION Position: Customer Service Representative Location: Remote Terms: Full-time Pay: $18-20/hr Join Team Alorica At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within! But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work. Job Summary As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. Responsibilities • Assist customers with issues and concerns they are experiencing during the use of the product and/or service • Document call-related information for auditing and reporting purposes • Maintain and update customer information as necessary • Upsell current customers on new or enhanced services QUALIFICATIONS Qualifications • High school diploma or GED • Customer service experience is a plus • Strong computer navigational skills • Familiarity with Microsoft Office applications (Word, Excel) • Excellent oral and written communication skills • Exceptional listening/comprehension skills • Professional and courteous • Customer oriented Work Environment • Ongoing usage of phone and computer systems • Your Work At Home environment must be in a private residence, located at the address listed on your personnel file. • Alorica will provide the equipment you need to conduct your work which may include a webcam. • You will need to provide an Internet/Broadband Internet Connection – DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections. • Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps. Physical Demands • Constant sedentary work Benefits • Health, dental, and vision coverage/HSA • Optional daily pay or weekly pay • 401K retirement plan • Leadership programs • Paid training and tuition reimbursement • Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies • Employee assistance program • Additional voluntary benefits Next Steps • Place an application • Complete your online assessment • Our team will review your application • If selected to move forward, our team will follow up directly DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia. Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.