Allwyn Corporation

Develop and secure RESTful web services using Java or C++ with Kubernetes and Kafka integration. | Senior-level experience in Java or C++ REST web services development, security protocols, Kubernetes, and Kafka. | Remote and travel once in 3 months to DC Interview Process: Live Coding test Two rounds of Interview Job Details: Proficient in one more object-oriented programming languages - Java/C++ Must have skill set : a. REST Webservices development on Java or C++ b. REST Webservices (Hosting, consuming and security) c. Webservices security (JWT, SSL / TLS, OAuth2.0 or OIDC). Must have experience in this domain(security). d. Kubernetes e. Golang/Java - recent f. Kafka

Analyze and improve call centre workflows and support technology modernization initiatives. | Requires 5+ years of business analysis experience, call centre environment knowledge, and strong analytical and communication skills. | Position: Business Analyst – Call Centre Optimization & Technology Modernization Location: Remote Duration: Long Term Job Description: Job Summary: We are seeking a Business Analyst with strong experience in call centre operations, process improvement, and technology modernization. The ideal candidate will analyze current customer support workflows, identify operational inefficiencies, gather business requirements, and recommend process and technology enhancements to improve customer experience, service quality, and operational efficiency. Key Responsibilities: • Analyze and document current-state and future-state call centre workflows and processes. • Identify process gaps, bottlenecks, manual workarounds, and improvement opportunities. • Conduct stakeholder interviews, workshops, and data analysis to define business problems and root causes. • Gather and document business, functional, and reporting requirements. • Support technology modernization initiatives involving CRM, IVR, case management, workflow automation, email management, analytics, and self-service solutions. • Partner with operations, IT teams, vendors, and leadership to support solution design, testing, implementation, and change management. • Develop process maps, business cases, gap analyses, and executive-level recommendations. • Define KPIs and measure the impact of process and technology improvements. • Support continuous improvement initiatives across customer support operations. Required Qualifications: • Bachelor’s degree or equivalent experience. • 5+ years of experience in business analysis, process improvement, or operations analysis. • Experience supporting call center, contact center, or customer service environments. • Strong skills in workflow analysis, root cause analysis, requirements gathering, and stakeholder management. • Experience with call center technologies such as CRM, IVR, case management, workflow automation, or contact center platforms. • Strong analytical, communication, facilitation, and documentation skills. Preferred Qualifications: • Experience with Lean, Six Sigma, Kaizen, or continuous improvement methodologies. • Experience with platforms such as Salesforce, ServiceNow, Zendesk, Genesys, Five9, NICE, Talkdesk, or similar tools. • Exposure to AI-enabled support, automation, self-service, and digital customer experience initiatives. • Certifications such as CBAP, CCBA, PMP, Agile/Scrum, or Lean Six Sigma are a plus. Core Skills: • Business process analysis • Workflow optimization • Customer experience improvement • Requirements gathering and documentation • Technology evaluation and integration • Data analysis and reporting • Stakeholder communication • Change management • Continuous improvement

Lead and manage the implementation and optimization of the Laserfiche Document Management System, coordinating with stakeholders and vendors to ensure project delivery on time and within budget. | Bachelor's degree, PMP or equivalent certification preferred, 3+ years managing Laserfiche projects, 7+ years IT project management experience, strong communication and compliance knowledge. | Job Summary:We are seeking an experienced Project Manager to lead the implementation and optimization of the Laserfiche Document Management System. The ideal candidate will have a strong background in managing document management or content management system (CMS) projects, preferably within the public sector or regulated industries. This role involves cross-functional coordination, stakeholder management, and ensuring on-time, within-budget project delivery. Key Responsibilities: • Manage end-to-end Laserfiche implementation and enhancement projects. • Coordinate with stakeholders, vendors, and internal teams to define scope, timelines, and deliverables. • Develop and maintain project plans, risk logs, and status reports. • Lead project meetings, track progress, and ensure milestones are met. • Oversee user acceptance testing (UAT), training, and change management processes. • Ensure compliance with data governance, security, and retention policies. • Facilitate integration with existing systems (ERP, CRM, etc.) where necessary. • Manage budgets, procurement, and vendor relationships related to the Laserfiche platform. Qualifications: • Bachelor s degree in Computer Science, Information Systems, Business, or related field. • PMP, PMI-ACP, or equivalent project management certification preferred. • 3+ years of experience managing projects involving Laserfiche. • 7+ years of overall experience in IT project management. • Strong understanding of document lifecycle, workflow automation, and compliance frameworks. • Excellent communication, problem-solving, and stakeholder engagement skills. Thanks, Kalyan