Alloy

Lead technical escalations and design solutions bridging customers and engineering teams. | 3+ years in B2B SaaS technical support with strong API troubleshooting and mentorship experience. | Alloy is where you belong! Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 800 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers. Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year. Check out our investors and read more about us here. Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite twice a week, and remote employees onsite once a quarter. The Support team at Alloy is a group of curious, collaborative, and technically skilled problem-solvers dedicated to helping our clients succeed. We partner closely with Product and Engineering, act as the voice of the customer, and play a critical role in driving continuous improvement across the company. We pride ourselves on our empathy, accountability, and deep product knowledge—and we’re always looking for team members who care deeply about both technology and people. What you’ll be doing The Senior Technical Support Engineer is a highly experienced support professional who thrives in a fast-paced, collaborative environment and operates with significant autonomy. This role is designed for individuals who lead complex, cross-functional escalations, design long-term solutions to recurring issues, and act as trusted advisors across the company. As a senior member of the Support team, you’ll represent Support in cross-departmental meetings, mentor junior team members, and lead key initiatives that improve team performance and the customer experience. You bring both strong technical expertise and a passion for solving real customer problems at scale. Escalation Management & Complex Ticket Handling Lead high-priority or complex support issues, including those involving multiple teams or external partners. Serve as the escalation point for the Support team, confidently resolving edge cases and urgent matters. Deliver concise and empathetic customer communication, and guide others in effective customer-facing messaging. Participate in the team’s on-call rotation, helping to support urgent customer issues outside of standard business hours. Technical Expertise & Strategic Contributions Demonstrate deep expertise across multiple areas of the Alloy platform, with the ability to troubleshoot issues independently. Design and implement solutions for recurring or systemic support issues. Contribute to internal tooling and documentation improvements based on customer pain points. Participate in product betas, incident reviews, and internal testing efforts to improve product quality and support readiness. Cross-Functional Collaboration Represent the Support team in cross-functional meetings with Product, Engineering, and other internal stakeholders. Influence roadmap and product quality conversations with data-driven feedback and customer context. Take initiative to improve processes, suggest tooling enhancements, and drive adoption of team-wide initiatives. Additional cross-team projects and responsibilities may be expected as part of this role. Mentorship & Team Leadership Provide mentorship to junior and mid-level engineers through onboarding, buddy programs, and informal coaching. Help establish a culture of ownership, technical curiosity, and continuous improvement. Lead by example in documentation, incident participation, and support operations. What we’re looking for 3+ years of experience in technical support, ideally in a B2B SaaS environment. Demonstrated ability to own and resolve high-stakes or technically complex issues. Excellent verbal and written communication skills, especially under pressure. Experience working cross-functionally with Product and Engineering teams. Proven ability to mentor others and contribute to a strong team culture. Strong troubleshooting skills with APIs, logs, and developer tools. Experience using Zendesk, Looker, Postman, or scripting languages like Python or Bash. Previous participation in an on-call or incident response rotation. Compensation for this role ranges from $105,000 - $125,000, as well as stock options. Benefits and Perks Unlimited PTO and flexible work policy Employee stock options Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options 401k with 100% match up to 4% of annual employee compensation Eligible new parents receive 16 weeks of paid parental leave Home office stipend for new employees Annual Learning & Development annual stipend Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health Hybrid work environment: NYC employees are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Friday most employees Zoom into work from home while some take advantage of the quieter office. How to apply Apply right here! You've found the application! Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter. All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.

Design and build scalable data partner integration platforms while leading technical roadmap and mentoring engineers. | 10+ years production software development with full-stack and API integration expertise, proficient in TypeScript, React, Python, Django, and PostgreSQL. | Alloy is where you belong! Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 800 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers. Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year. Check out our investors and read more about us here. About the team Alloy is actively hiring experienced full stack engineers to join the Partner Ecosystem Platform Engineering team to design and build a future data provider integration platform. Alloy partners with hundreds of data vendors that perform work across identity verification, fraud mitigation and many others. To scale this out Alloy is building the next generation integration platform, which will make it easy to build, operate and maintain data integrations. Alloy is hiring experienced engineers who can lead this effort, creating a new platform that enables the new stage of Alloy’s growth. Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three days a week. What you'll be doing Reporting to the Head of Engineering, you will: Design and build a scalable platform that simplifies the creation/operation of hundreds of data partner integrations. Collaborate with engineers, designers, and product managers to translate our product and technical vision into a concrete roadmap, guiding the team towards success. Partner with third-party vendors & our clients to gather requirements and co-create solutions, ensuring seamless integration of their data within the core product and the evolving marketplace experience. Architect, develop, test, and deploy significant customer-facing features and projects using cutting-edge tools and technologies. Our tech stack includes TypeScript, JavaScript (ES6/React), Python (Django), Node.js, PostgreSQL, Elasticsearch, and AWS. Craft high-quality, thoroughly-tested code that meets the unique requirements of our clients, ensuring robustness and reliability. Provide technical mentorship and guidance to fellow engineers, fostering a culture of learning and growth within our rapidly expanding team. In summary, you will play a pivotal role in building out the next generation of partner ecosystem platform at Alloy, driving the development of integrations with our data partner APIs and SDKs, leveraging your technical expertise to build solutions that have a significant market impact while fostering a collaborative and high-performance team environment. Who we're looking for 10+ years of hands-on experience in developing production-ready software, demonstrating a proven track record of delivering robust and scalable solutions. Experience maintaining and working with data integrations / external API sources Expertise in steering technical projects (fullstack or backend), adept at prioritizing tasks, defining requirements, and facilitating productive discussions within the team to drive informed technical decisions. Collaborative mindset, experience leading engineering teams in collective pursuits, fostering an environment of cooperation and shared success. Remarkable ability to adapt swiftly to the evolving needs of our growing organization and dynamic product landscape, ensuring alignment with strategic objectives. Proficiency in client-side technologies such as TypeScript, JavaScript (ES6/React), HTML/CSS, as well as server-side proficiency in Python (Django), enabling seamless development across the entire stack. Practical experience in managing relational databases, with a strong command over PostgreSQL and its intricacies, ensuring efficient data management and retrieval. Nice to have: Experience working in developer productivity domain and/or SDKs Experience working in Fintech or the financial services industry. We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us? Alloy is committed to fair and equitable compensation practices. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically! This position has a salary range of $198,000 to $250,000. Offers are determined by experience, skills, and interview performance as indicators of expected contribution, with movement through the range tied to demonstrated impact in the role. Benefits and Perks Unlimited PTO and flexible work policy Employee stock options Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options 401k with 100% match up to 4% of annual employee compensation Eligible new parents receive 16 weeks of paid parental leave Home office stipend for new employees Annual Learning & Development annual stipend Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health Hybrid work environment: employees are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Friday most employees Zoom into work from home while some take advantage of the quieter office. How to apply Apply right here! You've found the application! Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter. All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.

Lead technical client implementations and provide solutions for transaction monitoring in a post-sales role. | 5+ years technical product implementation experience, strong communication, REST API experience, preferably with financial or payments background. | Alloy is where you belong! Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 600 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers. Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year. Check out our investors and read more about us here. About the team As a Solutions Architect specializing in Transaction Monitoring, you’ll play a major role in Alloy’s Professional Services organization and are paramount to client success. The Solutions Architect is responsible for delivering the technical win for new client accounts. You will handle the technical post-sales relationship, present product fit, propose technical architectures, demonstrate the product, anticipate concerns, and offer creative technical solutions to Alloy clients. What you'll be doing • Acting as the technical lead on Transaction Monitoring client implementations, working closely with the Alloy Implementation Managers • Conducting technical and architectural overviews of client needs to propose Alloy Transaction Monitoring product solutions • Independently managing the transaction monitoring rule-building process to meet client needs and recommending additional rules or modifications as needed • Working closely with Engineering to handle data ingestion for Transaction Monitoring implementations • Helping to integrate Alloy's API into an app in code • Independently running and handling end to end testing to meet client needs • Acting as a mentor and consultant to other Solutions Architects on the team in relation to Transaction Monitoring implementations • Supporting the development of regular client reporting, technical documentation and FAQs, and rule optimization suggestions • Being a part of a client production readiness and supporting production launches (these occasionally occur outside of 9a-5p hours) • Serving as liaison between Alloy Product & Engineering and Professional Services • Serving as a client advocate in driving the development of Alloy’s products and services internally Who we're looking for You are both highly technical and a skilled relationship builder. You are comfortable in front of a variety of audiences, from explaining Alloy’s best practices to a bank’s compliance team, or mapping an API flow on a whiteboard with their product teams. Alloy’s post-sales process is highly consultative and requires our team to be flexible, creative, and empathetic. • 5+ years experience implementing and supporting complex technical products with a strong desire to work in a post-sales, client-facing role. • Experience working with payments processors, banking platforms, or similar companies • Hands-on, passionate and creative problem solver with the ability to lead clients to success • Excellent communicator and presenter able to gain diverse audience confidence and buy-in • Ability to build a deep understanding of a client's needs and guide them to a technical solution • Proven success in problem-solving with and for enterprises with a variety of requirements and technical ability levels • Experience working with REST APIs • Experience of data manipulation and ETL processes • Preferred: • Interest in learning and implementing Alloy’s other product offerings • Previous software development experience in one or more of the following areas: Python, SQL Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically! This position has a salary range of $145,000 - $175,000 with additional variable compensation. Benefits and Perks • Unlimited PTO and flexible work policy • Employee stock options • Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options • 401k with 100% match up to 4% of annual employee compensation • Eligible new parents receive 16 weeks of paid parental leave • Home office stipend for new employees • Annual Learning & Development annual stipend • Well-being benefits include access to ClassPass, OneMedical, and Spring Health • Hybrid work environment: our employees local to NYC are expected to work Tuesdays and Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Wednesday/Friday most employees Zoom into work from home while some take advantage of the quieter office. How to Apply Apply right here. You've found the application! Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter. All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.