Alia Services

Manage end-to-end client implementation including requirement gathering, configuration, workshops, training, and ensuring platform adoption. | At least 3 years project management experience in software development or consulting, expert Microsoft Office skills, and strong communication and problem-solving abilities. | **THIS IS A 100% REMOTE JOB** Alia Services is welcoming applications from individuals who may be interested in joining our Customer Implementation & Services team in our New York office. Our department is a dynamic, fast-growing team that makes a significant contribution to Alia Service's overarching goals. As an implementation team, our goal is to ensure Alia Services clients are set up correctly for success and get the most out of the Alia platform when they launch. We are looking for someone who is highly collaborative, loves innovation, and can effectively lead the implementation and deployment of a digital solution with our clients across industries (from fashion to groceries to pharmaceuticals). You will get to act as a project manager, a business consultant, a configuration expert - you name it! As project managers, we plan, execute, control and close the implementation of the solution. As business consultants, we map and understand the client's business organization, pain points and current processes to guide them in their change plan and deployment of Alia's platform. As configuration experts, we set up the client’s environment in the platform, train them and advise them on how to make the most out of our solution. This is an incredible opportunity to interact with many departments, from the commercial team to product and the whole customer team, collaborating with them to make sure the deployment of the platform is successful. What you’ll do ● Manage projects and own the overall implementation process in collaboration with your dedicated clients ● Collect client business, functional and technical requirements, and then design the right configuration set-up for implementation of the Alia suite of products ● Organize and moderate workshops around transformation best-practices (for example, change management, production governance, process re-engineering) ● Define high-level strategy and target model with clients to ensure long-term adoption of the Alia solution and satisfaction ● Ensure daily follow-ups on client activity and operations, whilst managing and growing relationships with key client stakeholders ● Identify opportunities for improvements, ensuring optimal use of Alia and overseeing potential new pains and challenges to continuously enhance business and operational efficiency ● Occasionally lead trainings for key client users on the solution (administrators, execs) We’d love to hear from you if you have… ● Demonstrable experience in Project management in Software Development, either from an Implementation or consulting setting (3+ years) ● Expert knowledge of the Microsoft Office suite (especially Excel, Power Point, Word) ● A passion for start-ups, entrepreneurship, digital and new technologies ● An ability to grasp new concepts quickly and then be able to explain them with ease ● Proactivity and eagerness to solve problems ● Excellent written and verbal communication skills ● Strong organizational skills and attention to details ● You have a thirst to learn and develop your skills, and take feedback well ● Ability to adapt and to work within an international environment ● Ability to communicate complex ideas to any audience, ranging from teammates to business executives ● A proactive desire to build new relationships and work collaboratively internally and externally

Coordinate field staffing projects, support representatives, manage outreach and follow-ups, and ensure project staffing and execution. | Ability to manage multiple tasks under deadlines, build relationships, interview and screen candidates, and collaborate with teams to meet staffing needs. | Trax Retail is seeking a dynamic Retail Operations Assistant to join their team, coordinating field staffing projects and supporting representatives. This role involves outreach, follow-ups, and problem-solving to ensure projects are fully staffed and on track, with a focus on strong interpersonal skills and excellent communication. This is a fully remote position for applicants in Central America only. Requirements • Efficiently manage a high volume of tasks and projects, even under tight deadlines • Build strong interpersonal relationships and rapport with representatives and team members • Work closely with the different departments to ensure projects and client requests are met • Serve as the primary point of contact for representatives throughout the project assignment and execution • Interview and screen potential representatives/merchandisers • Explain work opportunities and answer representatives/merchandisers' questions • Ensure a positive representative experience throughout the recruitment process • Collaborate with your Team Lead and other team members to meet staffing needs • Maximize earned revenue against project contracts • Gather client feedback to improve services and prioritize improvements Benefits • Competitive compensation package • Inclusive, fast pace exciting environment • Opportunities for professional growth • 1-on-1 coaching with feedback sessions, mentorships and leadership development programs • Cross-functional development