Aisera

Qualify and manage enterprise sales opportunities through outbound and inbound lead follow-up, prospecting, relationship building, and closing deals to meet a $1M quota. | 3-10 years of enterprise account management and sales experience with proven success closing deals of $150k+, strong communication and negotiation skills, and ability to engage C-suite executives. | What We Do: AI Service Management (AISM): Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction. Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies. Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other. Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry. The Team: Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other. What you'll do: Qualify new sales opportunities through Outbound and inbound lead follow-up for enterprises with 5,000-10,000 seats. Educate customers on the value of Aisera in a consultative way Manage multiple customers simultaneously at various stages of the Aisera buying cycle Prospect cold leads to generate interest and new contacts to fill your funnel Research accounts, identify key players and build relationships Demonstrate our innovative AI Service Management solution and align value to customers pain points Close sales with a $1M quota Maintain and expand your list of assigned prospects What You’ll Need: Proven success in closing deal sizes of $150k or more and a consistent track record of hitting quarterly and yearly goals Competitive team player who wants to be the MVP and help the entire team succeed An Avid learner of Technology who can learn the basics quickly and apply them to business situations Proven ability to build positive relationships and influence. Strong communications and interpersonal skills; ability to be personable yet persistent. Experience selling CRM SaaS a plus 3-10yrs of experience in Enterprise Account management and sales Effective in dealing with C-suite of mid market to enterprise organizations Experience with generating pipeline by cold calling and prospecting Understanding of sales process and move accounts through sales stages effectively Positive attitude and willingness to roll up sleeves and dig deep to achieve goals Proven track-record creating highly targeted campaigns and messaging Demonstrated ability to negotiate high-value deals with a C-level audience and positively influence the outcome Excellent written and verbal communication skills Problem-solving passion and service orientation Show independence and flexibility in dealing with change management Ability to execute on programs and projects with minimal resources Composed, poised and professional demeanor in all situations Strong problem-solving and service orientation Aisera Benefits Medical, dental, and vision benefits Holidays and flexible PTO Paid family leave 401(k) plan Stock Options Employment Assistance Program

Develop and deploy AI agents using Aisera's platform while integrating them with external systems. Collaborate with customers to gather requirements and ensure successful deployments. | Candidates should have a degree in computer science or a related field with over 5 years of experience in software development or AI/ML engineering. Proficiency in Python or Javascript and familiarity with AI/ML concepts are essential. | About the position At Aisera we are on a mission to create state-of-the-art AI Agents that solve practical problems for our customers. We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, while ensuring that the solutions we develop are cost-effective, secure, and reliable. As a Forward Deployed Engineer, you'll be at the forefront of deploying AI agents that address real-world challenges. In this role, you will work closely with customers as well as our software and machine learning engineers, ensuring high-impact AI Agent deployments and contributing to the continuous improvement of our core AI platform. You’ll develop intelligent AI agents, integrate them seamlessly with external systems, and offer hands-on technical support to ensure successful deployments. This position requires strong engineering skills, adaptability, and customer engagement. If you are self-driven, analytical, and eager to leverage AI in practical applications, this role is for you. Responsibilities Develop, configure, and deploy AI agents using Aisera's AI platform and tools. Integrate AI agents with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration. Optimize agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments. Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions. Conduct interactive demos and present compelling proof-of-concepts to customers, proactively gather feedback, and iteratively refine solutions to meet objectives. Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery. Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage. Requirements Bachelor’s or master’s degree in computer science, Engineering, or a related field. 5+ years of experience in software development, AI/ML engineering, or system integration. Proficiency in Python and/or Javascript, with the ability to write clean, efficient code. Experience with implementing OAuth, OIDC, and/or JWT authorization flows Familiarity with AI/ML concepts. Knowledge of prompt engineering techniques is required. Hands-on experience with building agents through LLM frameworks such as LangGraph or PydanticAI is strongly preferred. Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG). Hands-on experience of building such a system is strongly preferred. Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring). Experience with ELK and AI monitoring tools such as Langfuse is highly preferred. Hands-on experience with integrating systems via APIs, webhooks, and data pipelines. Ability to use data-driven decision-making, including A/B testing and performance monitoring, to refine solutions. Excellent communication and project management skills. Base Pay Range: $125,000-$175,000 Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status. #LI-NV1