Air Evac Lifeteam

Assist patients with billing inquiries, validate insurance coverage, collect balances, and document billing activities. | Minimum one year of call center and customer service experience, intermediate computer skills, and empathy in communication. | Revenue Cycle Medical Billing Self-Pay Call Team – Patient Advocate Location: Remote or On-Site Hourly Pay: $17.50 (this position is bonus eligible) Training Schedule: Mo-Fr 8am-5pm Central Work Schedule: Full-Time/40 hrs, Tu-Fr 10am-7pm; Sa 8 hrs Job Summary The Revenue Cycle Medical Billing Self-Pay Call Team - Patient Advocate is responsible for ensuring proper documentation for accurate patient billing along with providing empathetic and professional customer service in an active call center environment. Work Schedule Details Tuesdays - Fridays late shift 8 hours between 10am-9pm Central Saturdays flex 8 hours between 7am-7pm Central Essential Functions/Duties • Take inbound calls assisting customers with billing inquiries • Make outbound calls to validate active insurance coverage • Collect outstanding balances • Assist customers with Compassionate Care applications • Document billing activity accurately • Float into all areas of patient billing activity • Calculate numbers, correct entries, and post to records • Gather data, compile information, and prepare reports • Use independent judgment and to manage and impart confidential information • Prepare routine administrative work • Records maintenance Qualifications Required Experience: • A minimum of one (1) year working in a call center environment • Minimum of one (1) year of customer service experience • Ability to work independently or as an active member of a team • Must possess empathic and professional written and verbal communication skills • Knowledge and experience of computers and related technology, at an intermediate level Preferred Experience • Healthcare/Revenue Cycle billing experience • Knowledge of health care billing compliance regulations (basic) • Knowledge and understanding of payor Explanation of Benefit (basic) • Collections experience • Sales experience • Excellent internal and external customer service skills Preferred Education • High school diploma • GED • Or significant, relevant work experience Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark in meaningful work that will make an impact on you and the customers we serve. View our employees’ stories on how we provide care to the world at www.AtaMomentsNotice.com. EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. Check out our careers site benefits page to learn more about our benefit options. R0050225