Adelaide

Manage and nurture relationships with US partners, lead strategic account planning, and collaborate internally for campaign execution. | 3-6 years media/adtech experience, bachelor's degree, strong communication, and proficiency with ad-serving platforms and verification partners. | Position overview This position reports to Senior Director of Customer Success; it will focus on retaining and growing revenue from Adelaide’s adtech partners. We’re seeking a candidate with at least 3 years in media or adtech, who has a track record of growing account revenue and stakeholder interaction. In this role, you will be joining a team of Customer Success Managers focused on the US market, and will work closely with the Client Partner and Sales leaders in our Partnerships org, managing relationships with major DSPs and ad networks.. You’ll be responsible for strengthening and nurturing relationships with key partners, ensuring support before, during, and after campaigns, and driving the adoption of Adelaide's AU metric across our partners organization in decisioning, inventory curation,and client services. Day-to-day activities range from collaborating with Sales and TAM and Analytics teams to delivering impactful reports and ensuring seamless campaign execution. This is a fully remote position available to candidates located between the East Coast or Midwest regions, with opportunities to connect with colleagues at our New York office. This role includes a competitive compensation package with a base salary and performance-based variable incentives that make up approximately 20% of total On-Target Earnings (OTE). Base Range: $85,000-$95,000 OTE Range: $106,250–$118,750 Performance-based incentives have the potential to exceed the stated OTE. What you'll learn An important part of our culture is continuous learning and the open sharing of ideas. We offer: Access to a broad network of investors and advisors who can help you and your team succeed Mentorship from executives with decades of experience in adtech and media Regular internal knowledge-sharing sessions An education budget to support ongoing professional growth and development In this role you'll learn: Learn to evangelize a new way of rating and measuring media quality Build and manage deep relationships at key strategic partners Hit the road (in-person and virtually) to spread the word about AU at partner organizations Collaborate on and execute plans to increase engagement and revenue from key partners Core responsibilities Manage and nurture relationships with all US partners, including some of Adelaide’s biggest ad network and DSP clients. Act as a product expert, articulate Adelaide’s value proposition and share recommendations based on data-driven insights. Contribute to the development of best practices for strategic account management, including playbooks, case studies and mentorship. Lead strategic account planning, identifying growth opportunities and aligning Adelaide’s solutions to meet client business goals. Own client health metrics, proactively identifying risks and implementing retention strategies. Provide ongoing support, responding with clockspeed, sharing guidance and managing timely problem resolution. Stay current on industry trends and share proactive insights with clients to position Adelaide as a thought leader in media quality and attention measurement. Collaborate closely with the Partnerships team to strengthen client relationships and expand Adelaide’s portfolio. Partner with the Analytics team to deliver impactful reports, including custom analyses aligned with client objectives Coordinate with the Technical Account Management team to ensure seamless campaign setup and execution What you'll bring 3-6 years in media or adtech Bachelor’s degree required Strong written and verbal communication skills Proficiency in Google Workspace and Microsoft Office Proven track record of retaining and growing client relationships Experience working with verification / viewability partners, ad-serving platforms (CM360, Innovid, Extreme Reach, etc.), SSPs (Pubmatic, Index Exchange, Magnite etc.) and DSPs (DV360, TTD, etc.) Excellent organizational skills and attention to detail, with the ability to manage multiple tasks efficiently in a fast-paced environment A team player who’s eager to grow, thrives in a dynamic start-up environment, and has a strong desire to make a meaningful impact while expanding their role within the company Benefits Health & Wellness Medical, dental, and vision insurance Paid time off Parental leave Employee Development & Wellness Stipend Holiday break Volunteer time off Financial & Compensation Competitive salary Performance-based quarterly bonus Stock options 401(k) retirement plan Workplace & Equipment Remote-first environment New York office access Access to available WeWork spaces Equal Employment Opportunity (EEO) Statement Adelaide is proud to be an Equal Opportunity Employer, committed to fostering a diverse, equitable, and inclusive workplace where all employees can thrive. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. Our commitment to equal opportunity employment extends beyond basic compliance to encompass the active cultivation of a workplace that values different perspectives, backgrounds, and experiences.

Provide client support and manage campaign setups while interpreting data insights. | Requires 1+ years in advertising technology or digital media, strong communication, and data skills. | Job Description: • Interface with clients to provide support prior to, during, and after campaigns • Ensure clients understand and use the data provided • Explain Adelaide’s value and encourage optimizations based on insights from data • Manage reporting and work with the Analyst team to draw insights from data, which may include custom investigations tailored to client-specific goals • Serve as product expert and understand Adelaide data and measurement • Manage campaign set up with integrations team based on client needs • Provide support for AdOps implementation Requirements: • 1+ years of experience in an Advertising Technology or Digital Media company • Excellent communication skills, both written and verbal • Data visualization/interpretation experience • Proficiency in Excel and Google office Benefits: • Health & Wellness • Medical, dental, and vision insurance • Paid time off • Parental leave • Employee Wellness & Development Stipend • Holiday break • Volunteer time off • Competitive salary • Performance-based quarterly bonus • Stock options • 401(k) retirement plan • Remote-first environment • Access to WeWork spaces available

Provide client support throughout campaigns, manage reporting and data insights, serve as product expert, and support campaign setup and AdOps implementation. | At least one year experience in Advertising Technology or Digital Media with strong communication and data skills. | Position overview This position reports to the VP of Customer Success; it is a great role for someone excited about learning how to bridge the gap between our clients on the one hand and the Product, Sales, and Engineering teams on the other, keeping everyone up to speed on new developments, client requests, and technical challenges. You'll be joining a company making a positive impact on the digital media market using evidence-based metrics to increase the transparency of media quality. This is a fully remote position within the United States, with opportunities to connect with colleagues at our New York office. Compensation: This role includes a competitive compensation package with a base salary and performance-based variable incentives that make up approximately 15% of total On-Target Earnings (OTE). Base Range: $51,000 – $59,500 OTE Range: $60,000-$70,000 Performance-based incentives have the potential to exceed the stated OTE. This is a fully remote position available to candidates located in the Midwest or East Coast. What you'll learn An important part of our culture is continuing education and the open sharing of ideas. We offer: A large network of investors and advisors for you to access that will help your team succeed Mentorship from executives with decades of experience in adtech and media Regular internal knowledge-sharing sessions Education budget to accelerate your team’s development Specifically, in this role, you will learn: How to draw insights from data (including custom investigations tied to client goals) How to manage campaign setup with the integrations team How to provide support for AdOps implementation How Adelaide’s data and measurement work, and how to communicate its value Core responsibilities Interface with clients to provide support prior to, during, and after campaigns Ensure clients understand and use the data provided Explain Adelaide’s value and encourage optimizations based on insights from data Manage reporting and work with the Analyst team to draw insights from data, which may include custom investigations tailored to client-specific goals Serve as product expert and understand Adelaide data and measurement Manage campaign set up with integrations team based on client needs Provide support for AdOps implementation What you'll bring 1+ years of experience in an Advertising Technology or Digital Media company Excellent communication skills, both written and verbal Data visualization/interpretation experience Proficiency in Excel and Google office Benefits Health & Wellness Medical, dental, and vision insurance Paid time off Parental leave Employee Wellness & Development Stipend Holiday break Volunteer time off Financial & Compensation Competitive salary Performance-based quarterly bonus Stock options 401(k) retirement plan Workplace & Equipment Remote-first environment New York office Access to WeWork spaces available Equal Employment Opportunity (EEO) Statement Adelaide is proud to be an Equal Opportunity Employer, committed to fostering a diverse, equitable, and inclusive workplace where all employees can thrive. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. Our commitment to equal opportunity employment extends beyond basic compliance to encompass the active cultivation of a workplace that values different perspectives, backgrounds, and experiences.