Activate Care

The Housing Stabilization Specialist will conduct housing stabilization activities to ensure tenancy preservation for families who have transitioned into permanent housing. This includes outreach to families and landlords, intervening when tenancy is endangered, and advocating for clients in housing court. | A minimum of a high school diploma is required, with a bachelor's degree preferred. Candidates should have at least 2 years of experience in housing placement services and must be fluent in Haitian Creole and English. | ** This is a hybrid role where applicants should reside within the Boston, MA area to be considered for this position.** About Activate Care: Activate Care is a mission-driven leader in proactive social risk management solutions. We help communities across America address social drivers of health (SDOH) and create better whole-person care by leveraging our experience in designing and implementing innovative care models enabled by our cloud-based care management platform. Activate Care has partnered with Metro Housing Boston of Massachusetts to provide supportive assistance to a rapidly growing number of unhoused families. Role Overview: The Housing Stabilization Specialist will act as a client advocate, conducts housing stabilization activities to ensure tenancy preservation for families who have transitioned into permanent housing across Massachusetts. This role will conduct minimum monthly outreach to families and landlords and engage in tenancy preservation activities where appropriate. This position requires regular on-site presence at the designated housing hub, and their assigned shelter location within Massachusetts. This position will require regular travel to various client locations during designated working hours. This position will focus on assisting families and individuals with their unique needs to maintain successful long-term housing. The Housing Stabilization Specialist will support housing initiatives, including but not limited to medical resources, school progress, and connecting families to other resources as appropriate. Responsibilities: Conduct housing stabilization activities to ensure tenancy preservation fro families who have transitioned out of CCA-supported family shelter sites into permanent housing Demonstrate integrity and empathy by working with passion, commitment and honesty in the best interest of colleagues and members in a collaborative manner. Conduct at minimum, monthly outreach to families Conduct at minimum, monthly outreach to the landlord Medicate relationships between client/family and landlord Intervene if tenancy is endangered Advocate for client/family with housing court Routinely assess client/family needs as they evolve Assist with medical care connections Monitor family and children’s school progress Document and update the Stabilization plan as required in ETO online platform Document progress with ETO touchpoints Collaborate with case managers and housing navigation liaisons to ensure smooth transitions of family support Other duties as assigned Qualifications & Skills: Minimum of High School Diploma is required, Bachelor’s degree preferred 2+ years of experience providing intensive housing placement services preferred Must be fluent in Haitian Creole and English, fluency in Spanish is a plus Valid Massachusetts Drivers License and consistent, reliable transportation with the ability to travel throughout Massachusetts during working hours is required. Previous experience working within Emergency & Family Shelters settings is preferred Experience working with individuals who have recently immigrated to the US, particularly from Haiti is preferred Must be highly organized and self-directed with a proven ability to work with supervision on projects of a diverse nature Requires excellent interpersonal skills to communicate and work with staff and external partners of all skill and experience levels Experience in shelters, social services or related environments supporting people with housing navigation. Strong in identifying problems and opportunities for improvement with plans for resolution. Must be able to work collaboratively and create an atmosphere of trust and respect within project teams and with external partners Intermediate Computer skills: including Excel, pivot tables, lookup functions, etc. and other Microsoft Office products. High sense of diplomacy to recognize politically sensitive issues Ability to take personal initiative and work independently, as well as part of a team Pay Rate: $30 per hour. This position is also eligible for standard company benefits. Diversity & Inclusion: At Activate Care, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, military, and veteran status, and any other characteristic protected by applicable law. Activate Care believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. The Company will not sponsor applicants for work visas at this time.

Make high-volume outbound calls to complete structured Health Needs Assessments for members, document responses, meet performance goals, and escalate urgent concerns. | 1-2 years customer service or healthcare support experience, strong communication and typing skills, proficiency with technology and CRM systems, ability to work remotely with a distraction-free workspace. | • Applicants MUST live in NEVADA to be considered for this contracted position.** About Activate Care: At Activate Care, we're on a mission to improve health equity and drive improved health outcomes across the country. Our Community Care Record platform, Care Link, enables healthcare and community organizations to coordinate care for populations challenged with health-related social needs (HRSN). Path Assist is our tech-enabled Community Health Worker program for addressing HRSN utilizing an evidence-based, structured intervention. Our goal is simple: address individuals' unmet HRSNs, increase health confidence, improve self-efficacy, and reduce inappropriate healthcare spend. Role Overview: We are seeking friendly and motivated Healthcare Customer Service Representatives to join our team on a 90-day full time remote contract, during standard business hours. In this role, you will make outbound calls to CareSource members to complete required Health Needs Assessments (HNA). These assessments are structured conversations that help identify a member's needs with social determinants of health, food stability, housing, education, employment and health. You'll play a key role in helping over 10,000 members complete these assessments by listening with empathy, asking questions clearly, documenting responses accurately, and connecting members with resources when appropriate. This is a remote, call center-style role that requires excellent communication, attention to detail, and comfort working with technology in a fast-paced, metrics-driven environment. Responsibilities: • Make high-volume outbound calls to CareSource members to complete Health Needs Assessments (HNAs) • Guide members through structured questions about their health and well-being • Listen actively, provide clear explanations, and build trust with members during calls • Document all responses accurately and efficiently in designated systems • Meet daily and weekly performance goals for call volume and assessment completion • Maintain confidentiality and comply with HIPAA and company privacy standards • Escalate urgent member concerns to supervisors or clinical teams when needed • Collaborate with team members and supervisors to improve call quality and completion rates • Maintain effective communication and a constructive work environment with team members • Comply with organizational policies, privacy regulations, and documentation standards • Other duties as assigned Requirements Qualifications & Skills: • High school diploma or equivalent required; college coursework is preferred. • Minimum of 1-2 years of experience in customer service, call center, healthcare support, or related field • Strong verbal communication and active listening skills • Typing proficiency (40+ WPM preferred) and comfort navigating multiple systems/screens • Proficiency in Microsoft Office or Google Suite and experience with CRM, call center, or healthcare systems highly desired • High-speed internet and a private, distraction-free workspace for remote work • Ability to stay positive and motivated in a fast-paced, performance-driven environment • Ability to conduct independent assessments and escalate concerns appropriately • Strong organizational, communication, and interpersonal skills • Comfortable with technology and remote collaboration platforms Nice to Have's: • Bilingual in English and an additional language Diversity & Inclusion: At Activate Care, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, military, and veteran status, and any other characteristic protected by applicable law. Activate Care believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. The Company will not sponsor applicants for work visas at this time.