ACES

Provide high-level executive support including calendar management, travel coordination, and compliance initiatives. | Over 5 years supporting C-level executives with strong organizational, communication, and operational skills. | Position Title: Front Office Administrative Assistant Location: Bellevue, WA Pay Rate: $20-$24 per hour, dependent on experience Hours: Part Time M-F 3pm-7:15pm What We Do: ACES is dedicated to enhancing the quality of life for individuals and families impacted with autism and other developmental disorders. We provide comprehensive ABA therapy in homes, schools, and communities throughout the Western United States. What You'll Do: Serve as a high-quality customer service concierge, including but not limited to: • Greeting clients in a professional and friendly manner • Directing inquiries via phone and email • Maintaining client files, managing special projects, and providing general admin support for clinical staff • Maintaining office needs and supplies • Auditing and ensuring complete and accurate records for Area Director • Scheduling assessments for clinical staff What We're Looking For: • Experience in administrative and/or customer service roles preferred • Energetic self-starter with superb organizational and time management skills • Professional and friendly communicator, can listen well and ask the right questions • Tech-savvy and highly proficient with Microsoft Office and/or Google Suite • Flexible multi-tasker who can find the needle in the haystack, even if they weren't told to look for it What You’ll Love: • Working in a casual, fun and supportive work environment • Opportunities for career growth and development ... we love to promote from within! Physical Requirements · Ability to exert up to 10 pounds of force and lift/move up to 15 pounds · Ability to sit for long periods of time (up to 3 hours at a time) during the scheduled workday Additional Information ACES is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, disability, age or covered veteran status.

Supports clinic operations through scheduling, staff management, client engagement, and facility oversight to ensure efficient and compliant service delivery. | Requires at least 4 years of professional office experience, administrative skills, and proficiency in Microsoft Office, with a focus on customer service and compliance. | Job DetailsJob Location: Chandler, AZ 85286JOB MISSION The mission of the Center Operations Manager at ACES is to elevate the standards in the treatment of Autism by providing administrative support to ACES’ clinical staff. JOB SUMMARY The role supports clinic operations through strategic scheduling, staff coordination, and client engagement to ensure optimal service delivery and prescription fulfillment. It involves managing Behavior Interventionist (BI) onboarding, performance, and satisfaction, while collaborating with HR and Clinical Directors to address staffing needs and retention. Additionally, the position oversees front desk duties, facility maintenance, and promotes center events to enhance client experience and operational efficiency. ESSENTIAL JOB RESPONSIBILITIES Working under the Clinical Director, essential job responsibilities include, but are not limited to: · Scheduling Support Follow established scheduling protocols and software use to manage session cancellations and rescheduling for in center clients Collaborate with Clinical Directors regularly to meet prescription fulfillment Coordinate assessment scheduling between assessors and new clients · BI Support and Management Collaborate with HR on BI-related needs (e.g., payroll, additional supports) and provide strategic input on hiring by assessing client staffing needs; participate in interviewing potential BI candidates Support BI onboarding and integration by coordinating welcome activities, tech setup (iPads, I-9s, badges), and addressing early concerns in collaboration with onboarding team; serve as a positive first point of contact for new staff. Monitor BI performance and satisfaction, providing feedback and disciplinary action for non-clinical conduct (e.g., communication, dress code, attendance, clinic policies); escalate concerns or retention risks to the Clinical Director as needed Oversee the BI annual review process by ensuring accurate collection and reporting of clinical and non-clinical scorecard data in alignment with organizational standards Provide oversight of RBT credentialing, including initial steps, actions to maintain certification, renewal processes, and ensuring compliance with 5% BCBA supervision requirements · Client Supports Serve as a positive contact for in center clients and caregivers Collaborate with caregivers to identify opportunities for make-up sessions or extending service hours to maximize prescription fulfillment · Center Needs Maintain a clean, organized, and compliant clinic environment by monitoring staff presentation, coordinating supply and custodial needs, and communicating facility-related requests (e.g., repairs, materials, furniture) to appropriate teams to ensure a safe and functional workspace. Oversee daily clinic operations, including opening and closing procedures; coordinate Manager on Duty coverage in collaboration with office leadership Monitor center space utilization and coordinate scheduling of physical therapy sessions and assessments to maximize efficiency and meet client needs Conduct in-center tours for prospective clients, highlighting the clinic’s physical space and clinical excellence. Manage front desk responsibilities including greeting staff and caregivers, answering phones, relaying messages, and ensuring proper sign-in/out procedures. Manage incoming mail and packages, ensuring timely distribution and handling in accordance with center protocols Promote center events by posting announcements and sending reminders to increase attendance and engagement. The foregoing job responsibilities are illustrative only and are not meant to be exhaustive. ACES reserves the right to change, amend or modify the job description/responsibilities at any time and in its sole discretion. QualificationsREQUIRED QUALIFICATIONS ● Minimum of a high school diploma ● Minimum of 4 years of experience in a professional office environment ● Previous experience in a front desk or administrative support role ● Strong background in customer service; experience in client-facing roles preferred ● Demonstrated ability to work independently with minimal supervision ● Proficient in Microsoft Office Suite and other relevant software, including email, internet applications, databases, and project management tools ● Exceptional organizational, time management, and multitasking skills ● Maintains a professional demeanor, positive attitude, and polished appearance ● Excellent verbal and written communication skills ● Ability to adhere to strict protocols and maintain compliance with HIPAA regulations ● Comfortable working in a fast-paced environment with daily deadlines ● Receptive to feedback and adaptable to changing priorities PHYSICAL REQUIREMENTS · Ability to exert up to 10 pounds of force and lift/move up to 15 pounds · Ability to sit for long periods of time (up to 3 hours at a time) during the scheduled workday Additional Information ACES is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, disability, age or covered veteran status.