Accurate Background

Design, develop, and execute automated tests to ensure software quality and functionality. | Requires 5+ years automation QA experience, proficiency with JIRA, Confluence, Agile, and strong testing methodologies including regression, performance, and API testing. | When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions. Job Description The QA Automation Engineer is responsible for designing, developing, and executing automated tests to ensure the quality and functionality of software products. This role involves collaborating closely with development teams to integrate automated testing into the software development lifecycle, identifying potential issues early, and optimizing test coverage. The engineer will also analyze test results, troubleshoot issues, and maintain testing frameworks. Strong technical skills and a proactive approach to continuous improvement in testing practices are essential. Responsibilities • Develop and document end-to-end test cases, testing routines, and testing procedures • Review processes for completeness and identify gaps • Conduct system testing to ensure proper system functionality and identify opportunities for enhancements • Facilitate the transition from QA testing to User Acceptance • Collaborate with stakeholders to develop maintenance, testing, communications, and conversion plans for system changes following the change control process • Provide system training and support to internal users as new system enhancements are deployed • Collaborate with stakeholders to review project scope and determine project specifications • Consult on process analysis and design, recommending alternative solutions, both automated and manual, to meet those needs • Drive the requirements gathering process to ensure meaningful requirements are identified for the solution • Document requirements and conduct requirements walkthroughs • Utilize JIRA to develop a detailed project plan and to document processes and issues • Monitor compliance and adherence to company standards • Assist with control remediation projects (as needed). Qualifications • Bachelor of Computer Science or related field • 5+ years of Automation Quality Assurance • Working proficiently with GitHub Copilot and TestRail • Experience in using tools such as JIRA and Confluence • Experience working with Agile teams • Experience with Black Box and While Box testing with understanding of/experience with SQA methodologies, techniques, and approaches • Ownership of test plan development and execution for customer-facing applications • Experience creating and executing tests like regression, performance, stress, unit, API, integration, and security testing • Experience in communicating with business users, other technical teams, and management to collect requirements, describe software product features, and technical designs. • Excellent problem-solving techniques • Strong techniques of functional testing • Database (MSSQL, Mongo, MySQL) The annual base salary for this position ranges from $82,400 - $110,000. Pay will vary depending on job-related knowledge, skills, experience, and relevant education and training. This position may also be eligible for an annual performance-based bonus, commission, or other variable pay plan. The Company also offers a full range of benefits, including medical, dental, and 401k. Your recruiter can share more details about the specific compensation package during the hiring process. Accurate Background offers competitive compensation, a comprehensive employee benefits package, supplemental benefit options, generous paid time off, and a 401(k)-employer contribution. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about e-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. The Accurate Way We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave. Take ownership. Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best. Be open. Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences. Stay curious. Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve. Work as one. Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed. Equal opportunities Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. This posting is open for U.S.-based candidates who currently reside in the following states: CA, CO, FL, GA, IL, MD, MN, NC, NY, OH, OK, PA, TN, TX, VA, WA, WV For Court Runner opportunities, candidates may also reside in: AZ, DE, KY, MI, NH, NV Special Notice Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact humanresources@accurate.com. • Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts. • Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format. • Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.

Lead strategy and development of AI-enabled products, managing full product lifecycle from discovery to launch. | Bachelor's degree and 7+ years in product management with enterprise AI or data-driven focus, strong strategic planning and executive communication skills. | When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions. Job Description: We are seeking a strategic, outcomes‑driven Sr Manager, Product Management to lead the definition, development, and scaling of small to medium business AI‑enabled products and platforms that deliver seamless, end‑to‑end customer experiences across targeted market segments. This role is responsible for translating deep market insights, customer needs, and business objectives into a clear product strategy and executable roadmap that drives measurable customer, operational, and revenue impact. The ideal candidate operates comfortably at both the executive and delivery levels and brings strong expertise in market research, strategic planning and execution, and business case development. As an enterprise leader, you will own the full product lifecycle—from discovery and strategy formulation through launch, optimization, and scale—while ensuring AI capabilities are applied responsibly, effectively, and in service of exceptional customer experiences. Accurate Background is a fast-growing organization, focused on providing employment background screenings and building trustful relationships with our clients. Accurate Background continues to exceed expectations by offering an array of innovative and cutting-edge background check and credentialing products to meet the needs of human resource, loss prevention, and security/legal professionals in employment screening and vendor certification. We offer a fun, fast-paced environment, with lots of room for growth. If this sounds good to you, join our team! Key Responsibilities: Define and own enterprise product strategy for AI‑driven customer experiences across targeted market segments for small and mid-market employers. Lead market research and customer discovery, including segmentation, personas, Jobs‑to‑Be‑Done, competitive analysis, and win/loss insights. Serve as the voice of the customer, translating insights into a clear product vision, value proposition, and differentiated positioning. Develop and maintain multi‑year product strategies and roadmaps aligned to company objectives, enterprise growth targets, and platform evolution. Identify and prioritize opportunities where AI, automation, and data intelligence materially improve customer experience, speed and accuracy. Partner with UX, engineering, and data teams to deliver human‑centered, AI‑assisted experiences that are intuitive, scalable, secure, and compliant. Ensure AI solutions balance innovation with trust, explainability, governance, and reliability. Build and own the success of business cases for new capabilities and investments, including problem statements, solution options, cost/benefit analysis, ROI, and risk assessment. Define, track, report and deliver on product success metrics, including adoption, customer experience outcomes, operational efficiency, and financial performance. Continuously evaluate performance and adjust strategy and roadmap based on data, market shifts, and customer feedback. Translate strategy into clear, actionable initiatives, epics, and outcomes for delivery teams. Partner closely with engineering, architecture, and delivery leaders to manage scope, dependencies, risks, and execution quality. Act as a product ambassador, clearly communicating strategy, priorities, progress, and outcomes to senior leadership and key stakeholders. Own the go‑to‑market delivery model and work with sales to develop sales plans and hold sales teams accountable to achieving sales targets, partner with customer success teams to define the customer support needs, responsible for the product launch, positioning and adoption Qualifications: Bachelor’s degree in business, technology, or a related field; advanced degree preferred. 7+ years of progressive experience in Product Management, with ownership of enterprise‑scale products or platforms. Proven experience delivering AI‑enabled and data‑driven products, preferably in complex or regulated industries. Deep expertise in market research, segmentation, and competitive intelligence. Demonstrated strength in strategic planning and execution, including multi‑year roadmapping. Strong business case development skills tied to measurable customer and commercial outcomes. Experience managing end‑to‑end product lifecycles, from discovery to scale. Highly analytical with excellent communication and executive‑level storytelling skills. Strong collaboration, influence, and leadership skills across cross‑functional enterprise teams. The annual base salary for this position ranges from $120,000- $160,000 Pay will vary depending on job-related knowledge, skills, experience, and relevant education and training. This position may also be eligible for an annual performance-based bonus, commission, or other variable pay plan. The Company also offers a full range of benefits, including medical, dental, and 401k. Your recruiter can share more details about the specific compensation package during the hiring process The Accurate Way: We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave. Take ownership. Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best. Be open. Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences. Stay curious. Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve. Work as one. Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed. Equal opportunities Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. This posting is open for U.S.-based candidates who currently reside in the following states: CA, CO, FL, GA, IL, MD, MN, NC, NY, OH, OK, PA, TN, TX, VA, WA, WV For Court Runner opportunities, candidates may also reside in: AZ, DE, KY, MI, NH, NV Special Notice: Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact humanresources@accurate.com. - Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts. - Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format. - Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company. Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

Lead and develop a global Account Management team to achieve client growth, retention, and revenue goals while ensuring high customer satisfaction. | 6-10 years in account management/customer success with 3-5 years managing global teams, strong leadership, strategic planning, data-driven decision making, and excellent communication skills. | When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions. The Director of Account Management is responsible for the direction and continuous improvement of the global Account Management team, ensuring the achievement of financially sustainable client growth, retention and revenue goals while providing the highest levels of customer satisfaction. Provide leadership, strategic direction, and oversight of their respective customer segment(s), including the development and execution of retention, and growth strategies. The Director reports to and works closely with our Senior Vice President of Account Management to set the strategic direction and continuous improvement of the global Account Management team. Coach and develop the global Account Management team in developing and executing against defined metrics regarding account management plans, growth and retention, and monitoring key business performance metrics to drive business results. This position requires highly effective people leadership skills, communication and interpersonal skills, excellent problem-solving skills, a passion for customer success, and a positive and confident demeanor. Note: This role, while remote, must be based in the east cost as there will be direct reports in the US and Europe. Responsibilities • Oversee client assignments and responsible for identifying resource needs and obtaining appropriate funding/approvals to achieve organizational performance goals. • Responsible for selecting, developing, and deploying staff in the most effective manner to meet assigned objectives. • Responsible for performance management, rewarding and recognizing employees, and providing on-going, regular performance feedback. • Provide input in the assessment, development and execution of business and market segment plans, including forecast and target setting activities. • Anticipate business, marketplace and competitor dynamics and develop/implement strategies to ensure growth and mitigate adverse risks. • Collaborate on the development and execution of all strategic and tactical plans to achieve growth potential and optimal business partnership in each account. • Continuously improve tools, technology, and processes to optimize effectiveness. • Participate in the strategic planning and development of global account management strategies. • Maintain performance standards for account management, habituating excellence in customer communication, proactive performance, and revenue renewal rate. • Stay abreast of feature and functionality development with the company as well as industry trends. • Serve as an escalation point of contact for all team clients while building and nurturing trusted, long-lasting relationships. • Utilize customer feedback and performance data to drive both true and perceived customer value. • Coach and develop Account Management team members to improve selling skills, product knowledge, negotiation, communication, and customer experience processes. • Promote company’s quality standards and procedures and cultivate an environment of professionalism, teamwork, and integrity. • Serve as a project stakeholder, and in support of, for the Account Management team as requested. • Seek out and participate in internal and external programs that facilitate personal and professional growth. • Use your outstanding communication skills to present and influence peers and decision makers from other functions to enhance processes, features, and functionalities to meet customer needs. • Maintain knowledge of company policies and procedures to serve as an effective resource for staff. • Additional responsibilities may be assigned as needed. Requirements • 3-5 years of experience managing/leading a global team of account management professionals • 6-10 years of experience in account management and/or customer success preferably in the human capital management software or services market • A people-first mentality and passion for supporting personal and professional growth • Courage, skill, and poise to approach the facts and engage in conversations with team members and clients • Data-driven, the experience and love of gathering, interpreting, and presenting data • Foresight to foster healthy team growth, avoiding both team member burnout and complacency • Excellent listening, negotiation, escalation management, and presentation abilities, demonstrating an ability to influence clients and other stakeholders • Able to take accountability and proven track record of meeting and exceeding revenue and retention goals • Technical savvy that allows you to pick up new tools quickly and become a resident expert. The annual base salary for this position ranges from $135,000 - $175,000. Pay will vary depending on job-related knowledge, skills, experience, and relevant education and training. This position may also be eligible for an annual performance-based bonus, commission, or other variable pay plan. The Company also offers a full range of benefits, including medical, dental, and 401k. Your recruiter can share more details about the specific compensation package during the hiring process. The Accurate Way: We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave. Take ownership. Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best. Be open. Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences. Stay curious. Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve. Work as one. Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed. About Accurate Background: Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe. Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. Special Notice: Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact humanresources@accurate.com. • Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts. • Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format. • Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.