Access

Supervising operations, managing staff, and maintaining equipment and inventory. | Experience in heavy equipment, construction, and project management with no specific mental health or clinical background. | Job Title: Operations Health Manager Job Status: Full-time Job Summary: Under limited direction from a senior level manager, the Operations Health Manager uses specialized knowledge in mental health and substance abuse treatment and skills obtained through experience, specialized training or certification to supervise the daily operations a team of individuals providing mental health and substance abuse services to a defined population. Leads defined work or projects of moderate scope and complexity. Assigns cases to professionals and serves as a technical advisor to teams. Resolves or recommends solutions to complex problems. May have extensive contact with internal and external customers to obtain additional grants and funding for the program as well as locate available help outlets. Essential Duties and Responsibilities: • Plan, assign, monitor and manage the work of others • Review performance and evaluate results achieved by subordinates • Coach and mentor subordinates and document discussions on a regular basis • Interpret, apply and recommend changes to organizational policies and procedures • Review progress of assignments with senior management • Balance conflicting resource and priority demands • Track staff productivity • Track billing in conjunction with Information and Technology department • Conduct staff meetings and case conferences and may consult and train on specific areas of expertise both internally and globally regarding treatment • Ensure compliance with agency’s quality assurance plan in conjunction with Quality Assurance Manager • Document all services in compliance with the agency’s quality assurance plan and report on program progress at required intervals per funding guidelines • Conduct regular reviews of program files and medical records for accuracy and completeness • Develop manual and curriculum of treatment • Conduct group therapy sessions as needed • Create, manage and operate within a specified budget in conjunction with the Fiscal department • Participate in program audits and follow up on findings and recommendations • Maintain agency confidentiality and clients’ privacy in accordance to the agency’s policies and procedures • Maintain currency in areas of psychosocial rehabilitation and therapeutic intervention techniques • Shall follow the funding sources requirements and CARF standards applicable to the services you provide • May provide direct care to patients as needed • May plan and execute various special event activities designed to increase awareness of specific programs and increase donations • May participate in public speaking events and/or various external meetings on behalf of ACCESS • May participate in the writing of grant proposals in an order to retain current funding and/or obtain new funding and review grant contracts and consult with Director on a regular basis to ensure compliance • May conduct psychological testing and substance abuse counseling as appropriate based on qualifications and assigned functional area • May translate and interpret information for non-English speaking clients as needed • Operate standard office equipment and use required software applications • Perform other duties and responsibilities as assigned Knowledge, Skills and Abilities: Knowledge of: • Biological, psychological and sociological concepts and trends • Advanced concepts, practices and procedures of crisis intervention techniques • Community resources including social services agencies and crisis intervention providers • Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received Skill in: • Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office Ability to: • Manage conflict in a calm and professional manner • Partner with other functional areas to accomplish objectives • Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed • Objectively gather information, identify linkages and trends and apply findings to assignments • Organize and prioritize multiple tasks and meet deadlines • Handle stressful situations and provide a high level of customer service in a calm and professional manner • Communicate effectively, both orally and in writing • Speak and write in English • Interpret, speak and write in Arabic, Spanish or other native language of the predominant service population preferred • Maintain confidentiality of agency, employee and client information Educational/Previous Experience Requirements: • Minimum Degree Required: • Master’s degree • Doctoral degree preferred • Required Disciplines: • Social Work, Psychology, Counseling or related field ~and~ • At least 5 years of experience working in a mental health setting as a Fully Licensed Master Social Worker, Licensed Psychologist or Licensed Professional Counselor with prior management skills • At least 2 years working in a supervisory capacity in a clinical setting • Experience with grant writing preferred • Experience in a substance abuse setting may be required based on assigned functional area • Any equivalent combination of experience, education and/or training approved by Human Resources Licenses/Certifications: • Licenses/Certifications Required at Date of Hire: • Fully Licensed (Master Social Worker or Ph.D.) • Licensed Professional Counselor (LPC) • CAFAS certified if position is responsible for child therapy. • MCBAP Certified Addiction Counselor or Certified Advance Addiction and Drug Counselor, and Certified Clinical Supervisor – Michigan (CCS-M) may be required based on assigned functional area or ability to obtain within 6 months Working Conditions: Hours: Normal business hours, some additional hours may be required Travel Required: Local travel, up to 15% Working Environment: Climate controlled office

Lead and develop a high-performing sales team, build strategic partnerships, and achieve sales targets in the Orlando market. | Proven sales success in hospitality or events industry, leadership experience, strong relationship-building skills, and familiarity with sales platforms like Salesforce. | Access Your Potential. Join us to create and deliver experiences that inspire people, spark connection, and bring imagination to life—while having a lot of fun doing it. We’re hiring an Associate Director of Sales! This hybrid role is based out of our Orlando office, with travel in-market, and requires strong knowledge and connections within the Orlando area. About The Job As an Associate Director of Sales at Access, you’ll provide strategic leadership to drive sales growth and revenue performance in the Orlando market. You’ll coach, develop, and lead a high-performing team, while cultivating key partnerships and ensuring alignment with company goals and values. What You'll Be Doing • Achieve sales metrics through thoughtful and strategic leadership • Develop and train on effective sales strategies • Maintain and build strategic partnerships with key customers, including hotel partners • Lead in the hiring, training and development a high-performing sales team • Liaison with all department leaders • Conduct annual and bi-annual reviews of all Sales department team members and give recommendations for promoting and discipline • Educate/motivate team members to hit key company and individual sales performance indicators • Provide accurate and timely sales forecasting on a quarterly/annual basis • Define and refine ongoing sales training for new and tenured team members • Engage with clients when appropriate during pre-sale, development and execution stages in order to increase overall win rate and percentage of repeat business • Uphold the Access Values (Imagine First, Demand Integrity, Embody Excellence, Always Collaborate, Service Obsession) • Work with Managing Director to create synergy among all departments About Access Access is a women-owned and women-led destination management company that collaborates with clients to design and execute corporate events and programs. Our expert teams are in coast-to-coast destinations, designing and producing ultimate experiences for our clients. About You We know that there’s no one in the world like you. And we know that you have a lot to offer the next company you work with. Below is a list of “nice-to-haves”, but don’t let those deter you from applying. Access believes that an inclusive team and culture is important. We seek applicants from all backgrounds to ensure we get the best, most creative talent on our team. Nice-to-haves • 6+ years of proven sales success in a DMC or a related industry such as hospitality or events. • Salesforce power-user with a deep understanding of the platform’s features, can effectively manage sales pipelines within Salesforce, and can create custom reports to analyze data, share insights and identify trends. • Verifiable knowledge and relationships in the specific, local destination. • Successful negotiation and relationship-building skills. • At least 2 years experience leading high-performing sales teams and achieving revenue targets. • Solution-Oriented Mindset: Proactive and the tendency to take initiative to contribute to the success of self and team. • Customer Service: Obsession with providing excellent customer service and a passion for the hospitality and special events industry. • Interpersonal Skills: Ability to communicate effectively and build positive relationships, both internally and externally. • Flexibility: Ability to thrive in a fast-paced, changing environment while meeting deadlines and exceeding expectations. Why Access? CULTURE & EXTRAS • Certified as a Great Place To Work – 2 years in a row! • 50+ years in the industry! • Women-owned and women-led • Fun, creative, and supportive culture • Focus on recognition and employee value – including annual and quarterly awards • Paid day off to serve your local community • Annual all-company retreat to connect, learn, and have fun together • Annual qualifier-based incentive trip for top performers (certain departments eligible) • Regional team outings • Monthly companywide meetings to connect, learn, and celebrate wins Compensation • Highly competitive total compensation, including strong base salary and quarterly bonuses • Very strong performance-based quarterly commission plans • 401k with company match (eligible after 1 year – up to 4% of salary matched, vested immediately • Monthly cell phone stipend WORK LIFE BALANCE • Work from home opportunities and flexibility (including full home office setup) • Flexible schedule opportunities • Generous PTO • Sick days • 9 full holidays • 5 half days off prior to holidays to unplug early • 2 floating holidays off to be used on holidays of your choice • ½ day Fridays in July & August (based on achievement of goals) HEALTH, WELLNESS, AND FAMILY • Extensive menu of health plans to choose from • Paid parental leave • Pet insurance program • Employee Assistance Plan (EAP) PROFESSIONAL DEVELOPMENT • Mentorship program • “Masterclasses” in industry/department-specific topics • State-of-the-art technology platforms and tools – including training • Annual and monthly meeting content that focuses on professional development What are you waiting for? Scroll back to the top and apply! Access is committed to building a diverse and inclusive team. We are a proud Equal Opportunity Employer and prohibit discrimination based on race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, or genetic information. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the application or interview process. If you need assistance or an accommodation due to a disability, you may contact us at careers@accessdmc.com.