AAA Washington

Lead product management and backlog prioritization to deliver software solutions aligned with business goals. | Over 10 years in product management with Agile methodology but no demonstrated senior IT management or full-stack engineering experience. | Senior Manager, Product Engineering WHAT YOU’LL DO: This role is responsible for definition, design and advancement of the overall enterprise architecture for all AAA Washington platforms, systems, and applications. Collaborates with senior management and stakeholders, and leads a team of architects, software developers and engineers to deliver customizations and enhancements to our platforms and applications in accordance with architectural standards. Oversees the entire software development lifecycle from ideation to delivery, ensuring quality, performance, security, and DevOps standards meet the company’s standards. WHO WE ARE: At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For nearly 120 years, we’ve served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply. WHY YOU’LL LOVE WORKING AT AAA WASHINGTON: You’ll play an important role in bringing AAA Washington’s spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region! ESSENTIAL DUTIES/RESPONSIBILITIES: Collaborate with project management to inform the vision, strategy, capabilities, and roadmaps for our software products, platforms, and enterprise architecture. Collaborate with the Project Management Office to establish and follow standards and practices for effective and safe delivery of product, platform and application enhancements. Establish and enforce best practices, processes, and standards for agile software engineering, including code review, testing, documentation, and Development Operations (DevOps). Oversee the design, implementation, and optimization of Data Management and Architecture, including data pipelines (data ingestion, processing, storage, analysis, and deployment), data storage, APIs, AI & ML models, data streaming, reporting, and analytics. Ensure data quality, security, privacy, governance, and compliance throughout the data lifecycle. Oversee the architecture, design, customization and delivery of our software products and enterprise cloud platforms ensuring that they meet all functional, architectural, and compliance requirements. Evaluation of new technologies, tools, and frameworks that can advance the technical architecture or features of our products. Provide expert technical support for our strategic platform partnerships and innovation initiatives. Advise and guide IT, Digital, and business teams responsible for systems and platform management and administration ensuring compliance with architectural, development operations, testing, and delivery standards and practices. Collaborate with other AAA Clubs and AAA Inc. to help advance the overall enterprise architecture and capabilities of the AAA Federation. Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals. Incorporates AAA’s vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission and values. SUPERVISORY RESPONSIBILITIES: Provide direct supervision to all architects, software development staff, and lead engineers. Responsible for developing people, improving processes, reducing costs, monitoring quality, delivering results against established objectives, and ensuring a high level of service to internal and external customers. Manages assigned employees by recruiting, selecting, orienting, training, coaching, developing, counseling, and disciplining employees; planning monitoring, appraising, and reviewing employee job contributions; maintaining compensation, resolving problems, and implementing change. MINIMUM QUALIFICATIONS: Bachelor’s Degree in Computer Science, Software Engineering, or related field or equivalent experience Minimum 10 years’ experience in full stack software engineering Minimum 10+ years’ experience in leading software development using agile processes such as Scrum Minimum 5+ years’ experience with cloud platform administration (IaaS, PaaS, or Saas). Minimum 6+ years’ experience in IT Management role with at least 3 years in senior-level management PREFERRED QUALIFICATIONS: Experience with DevOps tools and processes (e.g. Azure DevOps, Terraform, GitHub Actions) Experience with relational databases (e.g. SQL Server, MySQL) Experience with Data Management platforms and processes (e.g. SQL Server Suite, Tableau, MDM, Governance) Experience with enterprise cloud platforms (e.g. Salesforce / Mulesoft, Microsoft Dynamics ERP) CERTIFICATES, LICENSES, REGISTRATIONS: None KNOWLEDGE, SKILLS, ABILITIES: Thorough understanding of software development principles, architecture, and best practices. Familiar with a wide range of technologies and have expertise in one or more areas, such as .NET, Azure, or other cloud platforms, databases, and front-end frameworks. Ability to understand the business context in which software solutions are developed and align the technical architecture and design decisions with the company's strategic goals, objectives, and budgets. Ability to manage complex enterprise projects, including the planning, execution, and monitoring of their success. Excellent written and verbal communication skills. Strong problem-solving skills. Highly effective facilitation and project management skill sets. Experience successfully collaborating professionally and diplomatically with diverse stakeholders. Ability to establish, nurture, and optimize key internal and external partnerships and influence organizational change. SALARY: Hiring Range: $137,598 - $165,036 Eligible for a discretionary bonus based on company performance BENEFITS WE OFFER: Health insurance (medical, vision, dental and prescription drug) Up to 22 days of Paid Time Off (PTO) in the first year Eleven paid holidays in addition to PTO 401(k) with Employer Match Life, Short-Term Disability and Long-Term Disability insurance Flexible Spending Accounts 4 Hours of Volunteer Time Off per year On-Demand Pay / Earned Wage Access Free Premier RV AAA Washington Membership Travel, Insurance, and Membership Discounts and Perks Paid, on-going training throughout your career THRIVE wellness program Tax-advantaged commuter benefit Free parking Financial Literacy Education WORK ENVIRONMENT & PHYSICAL DEMANDS: The physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines. OTHER: Equipment used: Computer, phone, various virtual technologies and programs, other office equipment Travel: Rarely Travel To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. DISCLAIMER: Position/Job characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Designing and scaling cross-functional membership growth programs, partnering with various teams to ensure program success, and optimizing processes for scalable growth. | Minimum 5 years in growth program or marketing roles, proficiency in Salesforce, and ability to analyze data to drive decisions. | Growth Marketing Program Manager Position Summary This role is responsible for designing, launching, and scaling cross-functional membership growth programs that drive revenue through internal membership sales activation and other innovative acquisition channels. Focuses on diversifying growth beyond traditional marketing, defining CRM-enabled sales and lead management strategies and partnering with stakeholders across the organization to orchestrate scalable programs that deliver a connected member journey. About AAA Washington At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. For over 120 years we have provided our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply. Why You’ll Love Working Here You’ll play an important role in bringing AAA Washington’s spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region! What You’ll Do Core Responsibilities Own end-to-end growth programs outside of traditional marketing, with a primary focus on employee activations, membership sales incentive programs, community-based growth channels, B2B partnerships, and other acquisition programs. Lead employee activation strategies that make membership easier to sell through defining requirements for CRM-enabled lead management, real-time agent resources, and sales enablement experiences. Design program strategies and operating models, including clear objectives, success metrics, workflows, and governance to ensure initiatives are scalable and deliver measurable business impact. Move successful initiatives from concept to test to operationalized and repeatable programs. Serve as the primary cross-functional lead for owned programs, partnering closely with Marketing, Sales, Operations, Analytics, Digital, and Technology teams to drive alignment and execution. Develop enablement materials and playbooks for employees, agents, partners, and external organizations, including scripting, FAQs, training resources, and go-to-market guidance. Partner with CRM, Digital, and Marketing Technology teams to ensure growth programs are supported through Salesforce and related platforms, translating business needs into clear requirements and prioritization. Partner with centralized analytics teams to define and track KPIs, measure effectiveness and ROI, surface insights, and optimize program performance. Identify process gaps and operational friction across owned channels, recommending improvements to systems, workflows, and policies to support growth at scale. Develop a deep understanding of non-members who do business with AAAWA today to design CRMdriven programs that drive membership conversion through defined MQL journeys. Stay current on industry trends, competitive programs, and emerging technologies, applying best practices to evolve employee activation and growth strategies. Communicate performance, insights, and recommendations to leadership, providing clear updates and data-backed proposals. Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals. Incorporates AAA’s vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission and values. Supervisory Responsibilities This job does not have supervisory responsibility. Minimum Qualifications Bachelor's degree (BA) in marketing, business, or related field or equivalent experience 5+ years’ experience in growth program or growth marketing role(s) Preferred Qualifications Experience in assigned business-line industry Experience in related industries using multiple sales channels Certificates, License, Registrations None Knowledge, Skills, and Abilities Proficient in marketing automation technology, such as Salesforce Ability to use analysis to make data-driven decisions regarding growth of department Ability to innovate and drive change while pushing for continuous improvement Ability to become knowledgeable of AAA products, services, and procedures Ability to adjust style and approach to suit situations that involve rapidly changing tasks, shifting priorities, and simultaneous demands Ability to communicate clearly and professionally, both verbally and in writing, including effective use of listening skills Ability to make timely and sound decisions and convey the necessary authority and confidence in all interactions Ability to notice discrepancies and inconsistencies in available information Ability to establish and maintain cooperative working relationships Skills in establishing rapport and gaining the trust of others Ability to lead others, guiding them toward individual and organizational goals, and able to coach for performance Competent in Microsoft Office and navigating the internet Compensation, Work Location, and Benefits Location: Bellevue, WA. Hybrid, 1 day/week. Pay Range: $105,876 - $126,990 Employment Type: Full Time We offer a competitive total rewards package, which may include: Health Insurance (medical, vision, dental, and prescription drug) Up to 22 Days of Paid Time Off in the first year Ten paid holidays in addition to PTO One floating holiday in addition to PTO Eligibility for a discretionary bonus based on company performance Paid, on-going training throughout your career 401(k) with Employer Match Life, Short-Term Disability and Long-Term Disability insurance Flexible Spending Accounts 4 Hours of Volunteer Time Off per year On-Demand Pay / Earned Wage Access Free Premier RV AAA Washington Membership Travel, Insurance, and Membership Discounts and Perks THRIVE wellness program benefits Work Environment and Physical Requirements The physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines Additional Information Equipment Used: Computer, phone, systems, and other work equipment and tools. Travel: No Travel Equal Employment Opportunity Statement AAA Washington is an equal opportunity employer. We are committed to providing reasonable accommodations to individuals with disabilities and ensuring an inclusive hiring process.