AAA Northeast

Provide administrative support and conduct outbound calls to qualify leads for member satisfaction. | Requires 3-5+ years administrative experience and 2+ years customer service or telemarketing, with preferred bachelor's degree. | Job DetailsJob Location: Providence, RI 02904Position Type: Full TimeSalary Range: $24.75 - $30.00 HourlyJob Shift: 1st ShiftJob Category: Administrative/ClericalAre you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. This position will play a crucial role in administratively supporting our External Operations department, which manages our service provider network. This individual will be responsible for generating and vetting leads, as wells as promoting AAA Northeast automotive opportunities. The ideal candidate will be self-motivated, pays attention to detail, and is comfortable and enthusiastic about making phone calls and engaging with people over the phone. What you will do: Provide administrative support to Field Consultants and Management so they may achieve monthly and quarterly member satisfaction targets. Independently uncover and qualify potential leads. Conduct outbound calls to prospective businesses (tow & road service companies) to guide them through AAA program requirements and document all activity. Support marketing campaigns and initiatives. Participate in team meetings, training sessions and professional development. Work Model: Hybrid, full-time (3 days on-site in Providence RI, 2 days remote) Schedule: Monday through Friday, 8:30am to 5 pm (can be flexible) Compensation: $24.75 - $30.00 per hour. Base pay offered may vary depending on job-related knowledge, skills, and experience. Annual bonuses are some of the additional forms of compensation offered. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits. QualificationsEducation High School Diploma required Bachelor's Degree in Business, Marketing, Communications or a related field. preferred Experience 3-5+ years experience in administrative support or office management required. 2+ years experience in customer service, telemarketing, or a similar role which involves outbound calling required AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

Design and deliver technical and sales training programs, develop training materials, evaluate trainee performance, and collaborate with leadership to identify training needs. | 1-3 years insurance or training experience, valid or willingness to obtain insurance license, strong communication skills, and ability to travel. | Training Specialist I Job Details Job Location Providence, RI Secondary Job Location(s) Hamden, CT; North Andover, MA; Salem, NH; Wayne, NJ; Garden City, NY Remote Type Fully Remote Position Type Full Time Salary Range $49000.00 - $68100.00 Salary/year Job Shift 1st Shift Job Category Insurance Description Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. Designs and delivers technical training programs to support business line appropriate staff and as needed, any necessary outside staff. Builds relationships and works with business line management to identify training needs; delivers World Class Service during all interactions. Responsible for implementing and monitoring training programs. Contributes to the development and implementation of Business Line wide initiatives. Essential Duties and Responsibilities: • Facilitate training sessions in virtual and self-paced formats. • Develop and maintain training materials, manuals, and e-learning content. • Evaluate trainee performance and provide feedback to support development. • Monitor training effectiveness and recommend improvements. • Ensure training content complies with current insurance regulations and licensing requirements. • Collaborate with HR, department leaders, and senior trainers to identify training needs. • Support onboarding and continuing education initiatives. • Participate in after-hours Learning Academy sessions as needed. What you will do: • Facilitates training programs emphasizing technical and sales skills, applications, vendor and product information, AAA quality standards and Five Diamond Member experience culture. Delivers training utilizing a variety of training techniques. Ensures trainees comprehend the complexity and depth of related information. Facilitates training programs in a variety of settings including formal classroom settings, various locations, regional training centers, distance learning and one-on-one training sessions. Training programs may be conducted after business hours. Depending on business line training may delivered to non-employees. Trainings may take place indoors and outdoors settings in all weather conditions. • Builds professional relationships with AAA partners and vendors. maintains high level of topical expertise and knowledge of all product offerings, industry trends, department policies and procedures. Participates in department meetings to communicate proactively the status of training initiatives, ideas, and concepts and to gather feedback from the management staff. Provides constructive coaching throughout training and nesting to help learners refine and enhance their technical and professional skills toward established standards. • Develops and adjust training programs geared toward the depth of knowledge required by the trainees’ position and prior skills. Working with the Safety Manager, supports the establishment of a safety culture by incorporating safe working practices and OSHA requirements in all training programs. • Keep abreast of industry trends by attending related seminars and courses and maintaining industry certifications. Represents the department and organization at Club, community and industry functions. • Depending on Business Line assist the operations during events or high demand weather related storm. Depending on Business Line works closely with monitoring/quality assurance team to identify performance gaps and opportunities and recommends learning solutions to line management. Qualifications: • 1–3 years of experience in insurance or training-related roles. • Valid Property & Casualty or Personal Lines or Life Insurance license (or willingness to obtain within 6 months). • Strong communication, facilitation, and interpersonal skills. • Ability to travel within the organization’s footprint (overnight stays may be required). • Proficiency in Microsoft Office and learning management systems. AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.