A3 Staffing Solutions

Provide technical support and troubleshooting for software and hardware issues, manage systems, document processes, and collaborate with teams to improve software products. | Experience with Imprivata software, strong troubleshooting and diagnostic skills, ability to provide user support, manage tickets, and collaborate with development teams. | Key Responsibilities - Must be experienced with Imprivata software • Troubleshooting & Diagnosis: Identify, diagnose, and resolve software and hardware issues for clients or internal users. • Technical Assistance: Provide support and guidance to users through various channels like phone, email, or chat. • Issue Resolution: Develop and implement solutions, which may include recommending patches, upgrades, or workarounds. • Documentation: Create user manuals, support guides, and technical documentation to assist users and internal teams. • System Management: Install, configure, and maintain software, operating systems, and hardware. • Customer Communication: Follow up with clients to ensure their systems are functional after troubleshooting and provide updates on their requests. • Collaboration: Work with other teams, such as developers and product managers, to address technical issues and improve the software product. • Ticket Management: Create and manage support tickets in a CRM or helpdesk system to track issues and ensure proper logging. • Testing: Test new software releases and provide feedback to the development team We are committed to delivering exceptional services and professionals with proven work ethics and processes. Provide an exceptional client experience Deliver on our commitments Build trust by thinking and acting with integrity Create an environment that inspires innovation