5centsCDN

Manage product lifecycle, define product vision, collaborate with engineering and marketing, and drive product success. | Requires 3+ years in product management or marketing, proven success in launching products, technical background, and strong communication skills. | The Product Manager at 5centsCDN would be responsible for both product planning and product marketing. This includes managing the product throughout its lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, to deliver winning products. It also includes working with sales, marketing, and support to ensure revenue and customer satisfaction goals are met. Key Responsibilities Translate business strategy into product strategy. Own the product roadmap. Execute product strategy. Drive action throughout the organization to get products to market. Plan and carry out product launches. Manage product profitability and commercial success own the business case. Provide insight to stakeholders on the product and market. Provide product marketing with insights on key differentiators and messages. Write high-level requirements. Support the product owner and product marketer with any questions they may have. Manage all aspects of in-life products, including customer feedback, requirements, and issues. Deliver MRDs and PRDs with prioritized features and corresponding justification. Work with external third parties to assess partnerships and licensing opportunities. Be an expert with respect to the competition. Develop the core positioning and messaging for the product. Perform product demos to customers Set pricing to meet revenue and profitability goals Deliver a monthly revenue forecast Develop sales tools and collateral Propose an overall budget to ensure success Brief and train the sales force at quarterly sales meetings Brief press and analysts and go on press tours Act as a leader within the company Requirements A minimum of 3 years of experience as a Product Manager or Product Marketing Manager. Demonstrated success in defining and launching excellent products. Excellent written and verbal communication skills. Bachelor's degree (MBA preferred). Technical background. Excellent teamwork skills. Proven ability to influence cross-functional teams without formal authority. Examples and at least one sample of an effective document delivered in the past. We are looking for a doer, the type of person that brings a can-do, figure it out type of energy to the job every day, and is willing to jump in and help. If you can picture yourself in this position and it's something that interests you, feel free to apply here! We look forward to having you on our team. About 5centsCDN Our CDN company is dedicated to providing A-grade services with their bandwidth pricing starting at 5 cents per GB. To move in, the clients don't have to make any commitments, sign any contracts, or pay for the setup. Currently, we are proudly serving 2000+ clients that consist of OTT, IPTV, ad agencies, gamers, government agencies, NGOs, and major TV channels. Customers are enabled to access any of our 1200+ PoPs located across the globe. Our integrated multi-CDN network allows you to connect to end users with minimum latency limited to the peering relationships of our partners. The advanced, next-generation-centric services and network infrastructure not only help you to connect to your end-users within their ISPs themselves. But also ensures fast, secure, and affordable content delivery.

Assist customers via various channels, handle inquiries, process orders, and maintain customer satisfaction. | Proven customer support experience, strong communication skills, familiarity with CRM, high school diploma, ability to multitask. | Are you someone who is known to be motivated enough to not just change the world, but build a better one? Well, this might be the perfect opportunity for you. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. 5centsCDN enables the best software that you'll be working on. However, our best is always a prototype for something better and our people thrive with a driven mindset better builds on better. Key Responsibilities Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain the problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Answer questions about warranties or terms of sale. Act as the company's gatekeeper. Suggest solutions when a product malfunctions. Handle product recalls. Attempt to persuade the customer to reconsider the cancellation. Inform customers of deals and promotions. Sell products and services. Utilize computer technology to handle high call volumes. Work with the customer service manager to ensure proper customer service is being delivered. Close out or open call records. Compile reports on overall customer satisfaction. Read from scripts. Handle changes in policies or renewals. Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers. Requirements Proven customer support experience or experience as a client service representative. Track record of over-achieving quotas. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multitask, prioritize, and manage time effectively. High school diploma. We are looking for a doer, the type of person that brings a can-do, figure it out type of energy to the job every day, and is willing to jump in and help. If you can picture yourself in this position and it's something that interests you, feel free to apply here! We look forward to having you on our team. About 5centsCDN Our CDN company is dedicated to providing A-grade services with their bandwidth pricing starting at 5 cents per GB. To move in, the clients don't have to make any commitments, sign any contracts, or pay for the setup. Currently, we are proudly serving 2000+ clients that consist of OTT, IPTV, ad agencies, gamers, government agencies, NGOs, and major TV channels. Customers are enabled to access any of our 1200+ PoPs located across the globe. Our integrated multi-CDN network allows you to connect to end users with minimum latency limited to the peering relationships of our partners. The advanced, next-generation-centric services and network infrastructure not only help you to connect to your end-users within their ISPs themselves. But also ensures fast, secure, and affordable content delivery.

Coordinate and manage IT projects, ensuring timely delivery, quality standards, and stakeholder satisfaction. | Proven experience in IT project management, strong communication skills, and familiarity with software development and web technologies. | 5centsCDN is looking for someone who develops and refines objectives and requirements; builds and defines project plans and course; estimates project costs and time requirements; manages change and keeps the project on course and schedule; establishes dependable project control procedures; monitors work progress; an presents project plans and performance information to team members, sponsors and end-users. Key Responsibilities Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements. ERP project oversight. Coordinate internal resources and third parties or vendors for the flawless execution of projects. Ensure that all projects are delivered on-time, within scope, and within budget. Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility. Ensure resource availability and allocation. Develop a detailed project plan to track progress. Use appropriate verification techniques to manage changes in project scope, schedule and costs. Measure project performance using appropriate systems, tools and techniques. Report and escalate to management as needed. Manage the relationship with the client and all stakeholders. Perform risk management to minimize project risks. Establish and maintain relationships with third parties/vendors. Create and maintain comprehensive project documentation. Requirements Great educational background, preferably in the fields of computer science or engineering, for technical project managers. Proven working experience as a project administrator in the information technology sector. Solid technical background, with understanding or hands-on experience in software development and web technologies. Excellent client-facing and internal communication skills. Excellent written and verbal communication skills. Solid organizational skills including attention to detail and multi-tasking skills. Strong working knowledge of Microsoft Office. We are looking for a doer, the type of person that brings a can-do, figure it out type of energy to the job every day, and is willing to jump in and help. If you can picture yourself in this position and it's something that interests you, feel free to apply here! We look forward to having you on our team. About 5centsCDN Our CDN company is dedicated to providing A-grade services with their bandwidth pricing starting at 5 cents per GB. To move in, the clients don't have to make any commitments, sign any contracts, or pay for the setup. Currently, we are proudly serving 2000+ clients that consist of OTT, IPTV, ad agencies, gamers, government agencies, NGOs, and major TV channels. Customers are enabled to access any of our 1200+ PoPs located across the globe. Our integrated multi-CDN network allows you to connect to end users with minimum latency limited to the peering relationships of our partners. The advanced, next-generation-centric services and network infrastructure not only help you to connect to your end-users within their ISPs themselves. But also ensures fast, secure, and affordable content delivery.