360training

Owns PMO governance for enterprise application projects, focusing on intake, objective prioritization using RICE scoring, and delivery visibility while coordinating vendor implementations and aligning cross-functional stakeholders. | Requires 6+ years of PMO or IT delivery experience with SaaS project governance and vendor coordination, a Bachelor's degree, and preferred PMP, PgMP, or PROSCI certifications. | 360training At 360training, we’re more than an online training provider—we’re on a mission to empower people and organizations to thrive. As a fast-growing leader in online and live training across multiple industries, we deliver regulatory-approved training and certifications that power careers and businesses. Our culture is grounded in two values: Deliver Results and Do the Right Thing. We operate as a collaborative, performance-driven organization where data plays a critical role in shaping strategy and outcomes. If you’re excited to turn analytics into impact and influence meaningful decisions, 360training is the place for you.   This is a remote position and we are looking to hire in the following states: AZ, FL, GA, LA, NJ, PA, TN, TX, UT, ID, MI, MO and WI THERE IS NO VISA SPONSORSHIP FOR THIS ROLE PMO Enterprise Applications Lead The Enterprise Applications Lead owns PMO governance for enterprise application projects involving third-party systems, SaaS platforms, business systems, integrations, vendor implementations, renewals, and application-related process improvement. This includes initiatives across systems such as Salesforce, DealHub, NetSuite, Dialpad, Braintree, WebSphere, HR systems, Finance systems, and other commercial or configured platforms. This is a governance and coordination role, not a hands-on administration, configuration, or support role. The Lead governs intake, prioritization, delivery visibility, change-control tracking, and reporting for enterprise application initiatives — coordinating with Business Owners and Tech Owners, who own the systems themselves (administration, configuration, architecture, health, access, vendor SLAs, roadmap, and support). Success depends on project and portfolio governance, objective prioritization, vendor-implementation and renewal coordination, cross-functional stakeholder alignment, and clear reporting. * This role: governs the project — intake, prioritization, delivery visibility, change-control tracking, coordination, and reporting for enterprise application initiatives. * Business Owners & Tech Owners: own the systems — administration, configuration, integration architecture, application health, access, vendor SLAs, roadmap, and support. Key Responsibilities Project Intake & Prioritization (Primary Focus) * Own enterprise application project intake — capturing, qualifying, and routing SaaS / business-systems requests through a consistent process. * Prioritize SaaS / business-systems work against capacity, value, and strategic objectives. * Apply RICE scoring to enterprise application initiatives for objective, defensible prioritization. * Ensure feature/enhancement requests follow intake rather than bypassing it through support or BAU channels. Vendor Implementation, License & Renewal Coordination * Track vendor implementations — status, milestones, risks, and dependencies — across enterprise application projects. * Maintain license, renewal, and contract-related project visibility — surfacing upcoming renewals and contract milestones from a project and portfolio standpoint. * Coordinate with Procurement, Finance, vendors, and Tech Owners on implementation and renewal timing, keeping dependencies and decisions visible (vendor SLA ownership remains with Tech Owners / vendor management). Change-Control & Delivery Tracking * Track change-control for application enhancements — ensuring enhancement requests move through governance with proper visibility and approvals. * Maintain project plans, risks, dependencies, decisions, and escalations (RAID) across enterprise application initiatives. * Coordinate business-process-improvement projects that depend on enterprise applications, keeping scope and delivery on track. Stakeholder Alignment, Communication & Coordination * Drive cross-functional stakeholder alignment across Sales, Finance, HR, Marketing, and technology teams. * Coordinate with Business Owners and Tech Owners to keep scope, timing, value, and delivery expectations aligned. * Facilitate decisions and resolve competing priorities, influencing outcomes without direct authority over technical execution. * Accountable for ensuring that all discussions result in clear decisions, defined ownership, actionable next steps, agreed scope boundaries, documented trade-offs, and transparent follow-through. * Demonstrates the ability to communicate with clarity, professionalism, and appropriate candor; facilitate alignment across diverse stakeholders; and accurately represent differing viewpoints while maintaining objectivity and organizational priorities. Reporting & Portfolio Visibility * Provide reporting for enterprise application initiatives — status, progress, risk, and value — in a clear, leadership-ready form. *   * Ensure enterprise application work is visible in the broader portfolio rather than running invisibly alongside it. * Use AI to support reporting and intake where helpful — e.g., synthesizing initiative status and summarizing portfolio trends — with human oversight and clear guardrails. Qualifications Education & Certifications * Bachelor’s degree in Information Technology, Business Information Systems, or a related field; equivalent practical experience considered. * PMP / PgMP and/or change-management certification (e.g., PROSCI) preferred. * Agile or ITIL certification a plus; platform familiarity (e.g., Salesforce, NetSuite) helpful but not required. Experience * 6+ years in PMO, project / portfolio management, or IT delivery, including experience leading application or SaaS project governance. * Demonstrated experience governing enterprise application / SaaS projects — intake, prioritization, and delivery coordination across third-party and configured systems. * Track record with objective prioritization (e.g., RICE or weighted scoring) and portfolio visibility for application initiatives. * Experience coordinating vendor implementations, renewals, and contract-related project timing with Procurement, Finance, and vendors. * Experience partnering with Business Owners and Tech Owners and translating business needs into governed projects (without owning technical execution). * Familiarity with enterprise systems (CRM, ERP, CPQ, HR, payments) sufficient to coordinate credibly; M&A / vendor-transition project experience a plus. Skills * Project & portfolio governance: intake, prioritization, RAID management, and delivery tracking for application initiatives. * Prioritization: RICE and weighted scoring for SaaS / business-systems work. * Vendor & renewal coordination: tracking vendor implementations and surfacing license, renewal, and contract milestones. * Change-control tracking: governing enhancement requests through approval and delivery. * Tooling: Atlassian suite — Jira / Jira Service Management for intake and tracking, Confluence for governance documentation. * Reporting & analytics: Power BI / Excel for initiative reporting and leadership dashboards. * Technical / SaaS literacy: enough understanding of enterprise applications and integrations to coordinate with Tech Owners — not to administer or configure. * AI fluency: practical use of AI for reporting and intake synthesis, applied with sound judgment and guardrails. Soft Skills * Strong facilitation and bridge-building between business and technical teams. * Outstanding communicator, written and verbal, across technical and business audiences. * Ability to influence and drive alignment without direct authority over technical execution. * Strong analytical, prioritization, and organizational skills, with high attention to detail. * Calm, organized coordination of risks, dependencies, decisions, and escalations. * High adaptability and comfort operating in a fast-changing, increasingly commercial technology environment. We Offer Great Benefits:  * Competitive salary and annual bonus * Flexible time off and company recognized holidays * 401k Pension Plan with company match contributions * Short-Term and Long-Term Disability * Life Insurance- Basic, Voluntary, and AD&D * Healthcare- Medical, Dental, Vision, and MDLive * Flexible spending & Health Savings Accounts (HSA) * Employee Assistance Program (EAP) Why This Role Matters 360training’s business runs on its enterprise applications — from how deals are quoted and closed, to how revenue is recognized, to how employees and customers are supported. As the company grows and adopts more commercial and vendor-provided solutions, the Enterprise Applications Lead ensures the projects that change these systems are prioritized, coordinated, and visible — keeping scope, timing, value, and delivery aligned across Business Owners and Tech Owners, while those owners remain responsible for running the systems themselves.

Lead and implement the PMO SLA governance model to define service expectations, escalation paths, and reporting for internal and external providers, acting as the bridge between business stakeholders and DevOps teams to ensure operational delivery visibility and reliability. | Requires 5-8+ years of PMO, ITSM, or operational governance experience managing SLAs and vendor relationships, a bachelor's degree, and preferred certifications like PMP, PgMP, or ITIL. | 360training At 360training, we’re more than an online training provider—we’re on a mission to empower people and organizations to thrive. As a fast-growing leader in online and live training across multiple industries, we deliver regulatory-approved training and certifications that power careers and businesses. Our culture is grounded in two values: Deliver Results and Do the Right Thing. We operate as a collaborative, performance-driven organization where data plays a critical role in shaping strategy and outcomes. If you’re excited to turn analytics into impact and influence meaningful decisions, 360training is the place for you. This is a remote position and we are looking to hire in the following states:  AZ, FL, GA, LA, NJ, PA, TN, TX, UT, ID, MI, MO and WI THERE IS NO VISA SPONSORSHIP FOR THIS ROLE PMO Operations Reliability SLA Lead The PMO Operations Reliability SLA Lead role leads and rolls out the PMO SLA governance model for service catalog, service tiers, response / resolution expectations, escalation paths, ownership model, reporting cadence, and internal / external provider obligations— along with overall operational delivery visibility for leadership. The primary focus is establishing, managing, and reporting the SLA process across internal teams and, where needed, external vendors or commercial providers — ensuring service expectations, support obligations, response times, escalation paths, and reporting are clearly defined and visible.   This is a governance and coordination role, not a hands-on technical operations role. * The role leads to what service level the business needs and how it should be governed. * DevOps / Technology defines how that service level is technically measured, monitored, operated, and achieved. Success depends on SLA and service-management expertise, portfolio and operational coordination, vendor management, stakeholder leadership, and enough technical literacy to partner credibly with DevOps / Technology. Key Responsibilities SLA Governance & Service-Level Management (Primary Focus) * Establish and rollout the SLA governance process across internal teams and external / commercial providers. * Define business-facing SLA expectations with stakeholders — service priorities, support needs, escalation requirements, and acceptable service levels. * Partner with DevOps / Technology to translate business SLA expectations into technical SLOs, SLIs, monitoring, and operational reporting — without owning the final technical definitions. * Ensure SLA commitments, support models, escalation paths, and reporting expectations are documented and visible to leadership. * Track SLA performance, incident trends, production-support health, and operational risk using data and reporting provided by Technology Ops. Operational Delivery Visibility & Portfolio Governance * Maintain portfolio-level visibility into service catalog, service tiers, production support, and reliability. * Track operational initiatives that consume the SLA Governance Model. * Ensure major work is represented on the portfolio sheet rather than running invisibly. * Maintain intake hygiene: separate bugs / issues from feature requests and ensure feature requests do not bypass intake through BAU or support channels. * Coordinate operational project plans, risks, dependencies, and escalations. * Capacity & Tradeoff Planning * Help leadership understand operational tradeoffs between BAU, security, architecture, reliability, and project delivery. Reporting & Leadership Visibility * Report SLA, incident, reliability, and operational trends (provided by Technology Ops) in a clear, leadership-ready form. * Maintain a single, trusted view of operational delivery health that leadership can rely on for decisions. * Use AI to support reporting where helpful — e.g., synthesizing operational and SLA data, summarizing trends, and surfacing emerging risk — with human oversight and clear guardrails. Stakeholder Leadership & Communication * Act as the bridge between business stakeholders and DevOps / Technology — translating business needs into governed service levels, and technical reporting back into business insight. * Build shared ownership of service levels across teams and influence outcomes without direct authority over technical execution. * Communicate clearly and credibly to leadership, and coordinate escalations calmly when operational risk rises. * Accountable for ensuring that all discussions result in clear decisions, defined ownership, actionable next steps, agreed scope boundaries, documented trade-offs, and transparent follow-through. * Demonstrates the ability to communicate with clarity, professionalism, and appropriate candor; facilitate alignment across diverse stakeholders; and accurately represent differing viewpoints while maintaining objectivity and organizational priorities. Qualifications * Education & Certifications * Bachelor’s degree in Business, Information Technology, Operations, or a related field; equivalent practical experience considered. * PMP / PgMP and/or service-management certification (e.g., ITIL) preferred. * Agile certification a plus; cloud or security familiarity helpful but not required. Experience * 5–8+ years in PMO, program/portfolio management, IT service management, or operational governance, including experience leading cross-team governance processes. * Demonstrated experience establishing and managing SLA / service-level governance across internal teams and external / commercial vendors. * Track record of operational delivery visibility — portfolio/intake governance, capacity coordination, and leadership reporting. * Experience partnering with DevOps / SRE / Technology teams and translating business needs into technical requirements (without owning technical execution). * Vendor and commercial-provider management experience, including SLA negotiation and oversight. * Exposure to reliability, production support, security, and architecture concepts sufficient to govern and report on them credibly; M&A / vendor-transition experience a plus. Skills * SLA & service-level governance: designing and running SLA processes, support models, escalation paths, and reporting. * Portfolio & intake governance: BAU visibility, intake hygiene, and separating defects from feature demand. * Vendor / SLA management: defining, negotiating, and overseeing service commitments with commercial providers. * Reporting & analytics: Power BI / Excel for operational and SLA reporting and leadership dashboards. * Tooling: Atlassian suite — Jira / Jira Service Management for SLAs and operational tracking, Confluence for governance documentation. * Technical literacy: working understanding of SLOs/SLIs, monitoring, incident and escalation concepts — enough to partner with DevOps / Technology, not to execute. * AI fluency: practical use of AI for operational reporting and trend synthesis, applied with sound judgment and guardrails. Soft Skills * Strong facilitation and bridge-building between business and technical teams. * Outstanding communicator, written and verbal, across technical and business audiences. * Ability to influence and drive alignment without direct authority over technical execution. * Calm, organized coordination of risks, dependencies, and escalations. * Strong analytical and prioritization skills, with attention to detail and a governance mindset. * High adaptability and comfort operating in a fast-changing, increasingly commercial technology environment. Why This Role Matters As 360training scales and shifts toward more commercial and vendor-provided solutions, this role is the governance anchor that keeps operations visible and accountable. By owning the SLA process, surfacing BAU and operational work in the portfolio, protecting capacity, and giving leadership a single trusted view of operational health, the Operations / Reliability / SLA Lead ensures the business defines and governs the service levels it needs — while DevOps / Technology is left clear to deliver them. We Offer Great Benefits: * Competitive salary and annual bonus * Flexible time off and company recognized holidays * 401k Pension Plan with company match contributions * Short-Term and Long-Term Disability * Life Insurance- Basic, Voluntary, and AD&D * Healthcare- Medical, Dental, Vision, and MDLive * Flexible spending & Health Savings Accounts (HSA) *  Employee Assistance Program (EAP