Astra Health

Compensation

Full Description

Position Overview Astra Health West is seeking a motivated Remote Patient Technology Support Specialist to assist patients and healthcare staff with accessing, troubleshooting, and navigating digital health tools. You will play a crucial role in improving patient experience and keeping our clinical operations running smoothly. This role is ideal for individuals who enjoy tech support, problem-solving, and helping people, with or without prior healthcare experience. Key Responsibilities • Provide remote support to patients using telehealth portals, patient apps, and electronic forms. • Troubleshoot login issues, device compatibility, and user account errors. • Assist clinic staff in resolving technical workflow challenges. • Document cases in the ticketing system and escalate complex issues when necessary. • Deliver outstanding customer care in every interaction. • Maintain HIPAA compliance and patient privacy standards. Qualifications Required: • Strong communication and customer service skills • Basic technical troubleshooting ability • Comfortable working fully remote • Ability to multitask and problem-solve Preferred (but not required): • Helpdesk, IT support, or customer service experience • Healthcare or telehealth support exposure • Familiarity with EHR systems (Epic, Cerner, etc.) Compensation & Benefits • $72,000 $88,000 annual salary • Quarterly performance bonuses • Medical, dental, and vision insurance • 401(k) with employer match • Paid training + paid certifications • Home office stipend • Career advancement program with mentorship Why Work for Astra Health West? Astra Health West is committed to building a modern, tech-forward healthcare organization centered on patient experience and employee well-being. We value innovation, flexibility, and professional growth.