Aston Carter

Compensation

Full Description

Dispatch Coordinator | 5-days onsite in Alexandria, VA | $20 - $23/hr | 6-month contract-to-hire Job Description We are seeking a diligent and customer-focused Dispatch Coordinator to join our team. This role involves coordinating service technicians according to the schedule, ensuring customer satisfaction, and maintaining efficient service operations. Responsibilities • Schedule and monitor service technicians according to the planned schedule. • Answer and manage incoming service calls, making necessary adjustments to technicians' schedules. • Resolve customer issues promptly and courteously to maintain customer satisfaction. • Investigate customer concerns and route them to the appropriate staff. • Match the type of service required with technicians' abilities, location, and call duration to maximize productivity and accuracy. • Coordinate and verify weekend and on-call assignments for technicians. • Collaborate effectively with team members to ensure smooth operations. Essential Skills • 1 year of dispatching or service coordinating experience. • Excellent customer service and support skills. • Strong verbal and written communication skills. • Ability to handle customer issues and provide quick solutions. • Strong organizational skills for managing multiple tasks. Additional Skills & Qualifications • Experience with ServiceTitan software is a significant advantage. • Basic knowledge of HVAC, electrical, or plumbing systems is a plus. • High school diploma required. • Reliable transportation is a must. • Screening for attendance and reliability is essential. • Preference for candidates looking for a long-term position. Work Environment This position is based on-site in Alexandria, with parking available. The work schedule is Monday to Friday with an 8-hour shift, and one Saturday shift every two months from 8 am to 4 pm. The company culture fosters a family feel, with a team of 3-5, and includes monthly breakfasts, raffles, and giveaways for meeting metrics. The environment is metrics-heavy, emphasizing productivity and team collaboration. Job Type & Location This is a Contract to Hire position based out of Alexandria, VA. Pay and Benefits The pay range for this position is $23.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Alexandria,VA. Application Deadline This position is anticipated to close on Dec 18, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.