Assurant, Inc.

Compensation

Full Description

The Vice President, Business Unit Operations Leader, is responsible for providing strategic and operational leadership for the Global Housing Operations (GHO) Loss Draft business unit. This role oversees end-to-end loss draft processing operations, with accountability for operational excellence, regulatory compliance, risk management, and financial performance. The VP drives continuous process improvement and the implementation of cost-effective, scalable operating models to support both current and future business needs. Leading large, multi-layered teams, this role partners closely with Compliance, Legal, Risk, Finance, Technology, and Product to ensure efficient operations, a strong control environment, and an exceptional customer experience, all aligned with broader enterprise objectives. What would be my duties and responsibilities in this job? Leadership & Performance Management (75%) • Establish and cultivate a high-performing organizational culture that promotes employee engagement, development, accountability, and achievement of business objectives. • Lead talent development and succession planning by identifying high-potential leaders, assessing readiness, and supporting leadership growth across the organization. • Partner with executive leadership to define and achieve enterprise goals, providing operational insight and guidance on key initiatives, systems, and performance drivers. • Drive transparent and consistent communication of performance results, metrics, and outcomes for internal and external clients and their respective portfolios. • Define and implement best practices across functional areas, including KPIs, quality standards, productivity targets, and performance management frameworks. • Own financial, operational, and talent outcomes across Global Housing Operations, including productivity, quality, cost, and workforce effectiveness. • Oversee the design, implementation, and maintenance of functional systems, tools, processes, and procedures supporting Global Housing Operations. • Develop and leverage analytics and reporting to measure operational effectiveness, identify trends, and inform decision-making. • Lead the design and execution of the Global Housing Operations operating model, including governance structure and service management frameworks. • Conduct workforce planning and needs assessments; make strategic staffing decisions, including organizational redesign, growth enablement, service expansion, or workforce reductions as required. • Manage remote, vendor, and outsourced resources to ensure service quality, scalability, and cost efficiency. • Establish and enforce operational policies, standards, practices, and security measures to ensure consistent execution and regulatory compliance. • Maintain awareness of emerging technologies, tools, and operational trends to continuously evolve capabilities. • Sponsor and support enterprise employee engagement initiatives, including survey administration, results analysis, and action planning to improve engagement and culture. • Collaborate with senior leaders across the enterprise to set priorities and align operations with business strategy. • Demonstrate strong people leadership, ownership, and accountability across all levels of the organization. Strategic Initiatives (25%) • Define, implement, and communicate the strategic direction for the Global Housing Operations organization. • Provide targeted operational leadership and support for new client implementations, expansion of existing client services, and complex or escalated issues. • Oversee teams responsible for delivering new client onboarding, new service launches, and enterprise strategic initiatives. • Partner with corporate Centers of Excellence and participate in cross-business initiatives focused on best practices, innovation, and benchmarking. • Lead continuous process improvement initiatives to drive efficiency, scalability, quality, and customer experience enhancements. • Maintain accountability for Data Security, Privacy, Reg AB compliance, and Disaster Recovery / Business Continuity preparedness. What are the requirements needed for this position? • Bachelor's degree (B.S./B.A.) required. • Minimum of 10 years of people leadership experience, with a proven track record of building and developing high-performing teams and strong partnerships with business stakeholders. • Minimum of 10 years of experience managing teams in large-scale operational environments, preferably within an outsourcing or shared-services model. • Minimum of 7 years of experience in fast-paced, evolving environments, demonstrating strong prioritization, adaptability, and the ability to balance strategic and tactical demands from ideation through execution. • Minimum of 7 years of people and project management experience across multiple physical and remote locations, with demonstrated ability to manage complex, cross-functional initiatives involving workforce, process, communication, and change management. What other skills/experience would be helpful to have? • M.B.A. or equivalent advanced degree. • Minimum of 5 years of experience in strategy planning, transformation initiatives, or solutions consulting. • Strong negotiation, influencing, and analytical skills, with the ability to navigate complex stakeholder environments. • Demonstrated ability to deliver measurable, quantifiable business results. • Effective coaching and mentoring skills, with the ability to tailor leadership and development approaches based on individual and team needs. • Minimum of 10 years of proficiency in core PC skills, including Microsoft Excel, Word, PowerPoint, and basic analytics/reporting tools. • Strong time management, organizational, and follow-up skills, with the ability to manage competing priorities. • Ability to perform successfully under aggressive timelines and deadlines. • Creative, solutions-oriented, and strategic mindset, with a bias toward action. • Proven experience leading and driving change initiatives, including large-scale transformations. • Excellent interpersonal, verbal, and written communication skills, demonstrated through prior leadership roles and outcomes. #LI-Remote #AssurantProudSD ENT3729 - VP, Business Unit Operations Leader Job Grade 16 Pay Range: $170,800.00 - $285,000.00 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive. Continue your career at Assurant. Learn how to apply. For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter. What's the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. 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