Assurant, Inc.

Compensation

Full Description

The Director, National Accounts – Home Warranty is a strategic leader responsible for driving performance across indirect sales channels and optimizing program execution for large-scale Home Warranty accounts. This role requires deep industry expertise, a proven track-record of leading high-performing sales teams, and the ability to influence client outcomes through data-driven insights and operational excellence. The Director will oversee cross-functional initiatives, manage key client relationships, and ensure alignment with Assurant’s growth and customer experience goals. What will be my duties and responsibilities in this job? • Develop and execute Performance Optimization strategies tailored to Home Warranty programs • Influence and hold key client senior sales leadership relationships including, but not limited to client area vice presidents, senior vice presidents and franchise owners to promote Performance Optimization • Represent Performance Optimization in client business reviews and strategic planning • Work directly with and oversee initiatives with client teams including corporate program managers, marketing, directors, and vice presidents to promote Performance Optimization • Analyze performance and forecast trends to inform strategic decisions • Deliver internal and external reporting on KPIs, revenue, and customer metrics • Coach, mentor, and develop team members to build leadership bench strength • Effectively lead a team of Regional Account Managers to drive growth and customer experience expectations • Oversee administrative and operational tasks related to account management • Stay up to date on industry trends, insights and market conditions • Support client conferences and networking/sponsorship opportunities within the Home Warranty space • Operational responsibility for accounts within the Home Warranty space • Manage team resources and support budget planning • Implement programs to motivate Assurant Performance Optimization employees • Support all Assurant initiatives as outlined by the AVP, Performance Optimization and VP, Global Sales Optimization What are the requirements needed for this position? • Bachelor’s degree preferred or equivalent relevant experience • 10+ years of experience in the Home Warranty or Real Estate industry • 5+ years of people leadership experience, preferably in a sales or client-facing capacity • Proven success in leading indirect sales teams and driving performance in addition to managing large-scale client relationships in Home Warranty or Real Estate industry • Sales forecasting, reporting, and optimization • Strong analytical and presentation skills • Proficiency in Microsoft Excel, PowerPoint, and Word • Position is primarily remote with 50%–75% travel required for client meetings, team leadership, and strategic planning sessions What other skills/experience would be helpful to have? • Bachelor’s degree in business, marketing, or related field • Prior leadership experience within Home Warranty or real estate industry • Real estate industry experience with senior level relationships, former franchise owner, brokerage support, branch manager and/or HW experience. • Familiarity with Salesforce and proficiency with Microsoft Office Suite #LI-remote #AssurantProudKB