Ascensus

Compensation

Full Description

Job Title: Call Center Representative Company Overview: Ascensus is the largest independent retirement and Government Savings services provider in the United States, dedicated to helping millions of Americans secure their financial futures. With a strong commitment to client service and innovation, Ascensus fosters a supportive and dynamic work environment where employees can thrive and make a meaningful impact. Role Overview: As a Call Center Representative at Ascensus, you will be the frontline ambassador for our clients, providing exceptional service and support. Your role is crucial in ensuring client satisfaction by addressing inquiries, resolving issues, and guiding clients through their retirement and savings options with professionalism and care. What You'll Do: - You will handle inbound client calls with professionalism, providing accurate information and timely solutions. - You will assist clients in understanding their retirement and government savings plans. - You will resolve client concerns efficiently while maintaining a positive client experience. - You will document client interactions and update account information accurately. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will stay informed about product updates and industry regulations to provide knowledgeable support. - You will contribute to continuous improvement initiatives by sharing client feedback and suggestions. What You Bring: - You bring at least 1-2 years of experience in a call center or customer service role. - You have excellent communication skills, both verbal and written. - You possess strong problem-solving abilities and attention to detail. - You are comfortable using computer systems and CRM software. - You demonstrate empathy and patience when dealing with clients. Bonus Points If You Have: - Experience in the financial services or retirement savings industry. - Familiarity with government savings programs and regulations. - Bilingual skills to support a diverse client base. - Proven ability to handle high call volumes while maintaining quality service. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive workplace culture. - We offer flexible scheduling options to support work-life balance. - We offer ongoing training and development programs. Ready to Apply? To join our team at Ascensus as a Call Center Representative, please submit your resume and cover letter through our careers page or email us directly at careers@ascensus.com. We look forward to hearing from you!