Ascensus

Compensation

Full Description

Job Title: Call Center Representative Company Overview: Ascensus is the largest independent retirement and Government Savings services provider in the United States, dedicated to helping millions of Americans secure their financial futures. With a strong commitment to client service and innovation, Ascensus fosters a supportive and dynamic work environment where employees can thrive and grow. Role Overview: As a Call Center Representative at Ascensus, you will be the frontline ambassador for our clients, providing exceptional service and support. Your role is crucial in ensuring client satisfaction by addressing inquiries, resolving issues, and guiding clients through their retirement and savings options with professionalism and empathy. What You'll Do: - You will handle inbound client calls with professionalism, providing accurate information and timely solutions. - You will assist clients in understanding their retirement and government savings plans. - You will resolve client concerns efficiently, escalating complex issues when necessary. - You will document client interactions thoroughly to maintain accurate records. - You will collaborate with team members and other departments to enhance client experience. - You will stay informed about product updates and industry regulations to provide knowledgeable support. - You will contribute to meeting team performance goals and quality standards. What You Bring: - Minimum of 2 years experience in a call center or customer service role. - Strong communication skills, both verbal and written. - Ability to handle high call volumes while maintaining attention to detail. - Proficiency with CRM software and basic computer applications. - Empathy and patience when dealing with diverse client needs. - Problem-solving skills and the ability to work independently and as part of a team. Bonus Points If You Have: - Experience in the financial services or retirement planning industry. - Bilingual abilities, especially in Spanish. - Familiarity with government savings programs and regulations. - Previous experience with performance metrics and quality assurance processes. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. - We offer flexible scheduling options to promote work-life balance. - We offer employee wellness programs and recognition initiatives. Ready to Apply? To join our team at Ascensus as a Call Center Representative, please submit your resume and cover letter through our careers page or email us directly at careers@ascensus.com. We look forward to hearing from you!