Ascensus

Compensation

Full Description

Job Title: Call Center Representative Company Overview: Ascensus is the largest independent retirement and Government Savings services provider in the United States, dedicated to helping millions of Americans secure their financial futures. With a strong commitment to client service and innovation, Ascensus fosters a supportive and dynamic work environment where employees can thrive and grow. Role Overview: As a Call Center Representative at Ascensus, you will be the frontline ambassador for our clients, providing exceptional service and support. Your role is crucial in ensuring client satisfaction by addressing inquiries, resolving issues, and delivering accurate information with empathy and professionalism. What You'll Do: - You will handle inbound client calls with professionalism and a client-focused attitude. - You will provide accurate information regarding retirement and government savings products. - You will resolve client issues efficiently while maintaining a positive client experience. - You will document client interactions and update account information accurately. - You will collaborate with team members and other departments to resolve complex client concerns. - You will adhere to company policies and compliance standards in all client interactions. - You will participate in ongoing training to stay informed about product updates and service best practices. - You will contribute to a positive team environment by sharing knowledge and supporting colleagues. What You Bring: - Minimum of 2 years experience in a call center or customer service role. - Strong communication skills, both verbal and written. - Ability to handle high call volumes while maintaining attention to detail. - Proficiency with CRM software and Microsoft Office Suite. - Problem-solving skills with a client-first mindset. - Ability to work in a fast-paced environment and adapt to changing priorities. Bonus Points If You Have: - Experience in the financial services or retirement savings industry. - Bilingual abilities, especially in Spanish. - Familiarity with government savings programs and regulations. - Previous experience working in a remote or hybrid call center environment. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. - We offer flexible work schedules and remote work options. - We offer employee wellness programs and recognition initiatives. Ready to Apply? To join our team at Ascensus as a Call Center Representative, please submit your resume and cover letter through our careers page at www.ascensus.com/careers. We look forward to hearing from you!