Ascension

Compensation

Full Description

Details Department: Consumer Experience Schedule: Full Time/8-Hour Day Shift, Monday-Friday Location: Remote with no more than 20% travel Salary: $91,107 - $126,998 per year Eligible for an annual bonus incentive Benefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption assistance Tuition reimbursement Ways to give back to your community Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer. Responsibilities The Project Manager, Consumer Experience (CX) Technology Enablement - Implementations is a key member of the Consumer Experience Technology Enablement Team. This individual will work with key internal and external partners to implement technologies and enable digital experiences while keeping the consumer’s experience as a key priority. Key Responsibilities: Project Management - This role will be responsible for managing technology projects from initiation to closeout. These duties shall include, but not be limited to; identifying stakeholders, kicking off projects, developing schedules, leading go-to-market plans, coordinating project activities, removing roadblocks, ensuring timelines are met, and reporting out project status, risks, dependencies, and changes. This individual will be expected to manage varying types of technological projects and be able to pivot management techniques to meet the project requirements. CX Consultation - A key aspect of this role is being a voice for the consumer experience for technologies implemented by Ascension. The individual in this role will be responsible for working with internal and external stakeholders to ensure technological implementations are executed with the best-in-class experience for our end-users. Cross-Functional Leadership - This role requires expertise to lead projects across cross-functional departments within the organization. This individual will be expected to be able to effectively manage both horizontally and vertically across several departments within a large-scale organization to successfully implement new products and services. Additional Responsibilities: Be the liaison between the project team and stakeholders throughout the project life cycle. Assign tasks to team members and help them understand what’s expected from them in terms of project milestones and deliverables. Create and maintain project-related documentation, including project charters, schedules, status reports, meeting minutes, kickoff decks, go-to-market plans, design documents, etc. Meet with project sponsors to assess their needs and define project requirements, acceptance criteria, and project timelines. Help identify and allocate resources required for project execution. Track project progress against established goals and deliverables. Identify and report deviations from the project plan. Assist in ensuring project milestones are met. Identify potential project risks and assist in developing mitigation strategies. Schedule meetings, document meeting minutes, and generate project-related reports. Ensuring we are sensitive to operational needs, planning the right change strategy and sequencing, and driving progress. Support quality control and assurance efforts to deliver high-quality project outcomes. Ensure adherence to project management methodologies and best practices. Facilitate communication among team members and departments. Assist in managing and resolving project-related issues and risks. Champions a strong CX fluency and understanding through clear communication across the system, markets, and CX organization. Accountable for planning & execution of go to market activities for assigned implementations (change management, training, communications, marketing, and sustainment planning) Fosters a culture of appreciation, belongingness, inclusivity, diversity, equity, and psychological safety to drive the associate experience in line with Ascension’s ABIDE framework. Additional Skills: Ability to work in a fast-paced and agile environment. Ability to work effectively in a team and collaborate with diverse stakeholders. Ability to pivot and adapt to change quickly and gracefully. Strong organizational and time management skills. Excellent communication and interpersonal skills. Requirements Education: High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required. 3 years of leadership or management experience preferred. Additional Preferences Work Experience: 5+ years of experience in technology, digital programs, or project management Additional Preferences: Project Management Professional (PMP) certification is preferred. Familiarity with Waterfall and Agile methodologies Work history with an emphasis on the consumer experience is preferred. Any working knowledge of AI, IVRs, EHRs, CRMs, PRMs, ERPs, EMPs, Communication, and/or Scheduling Optimization digital solutions is a plus. Experience with healthcare and/or healthcare technologies is a plus, but not required. Key Attributes: Collaborative, innovative, detail-oriented, problem solver, critical thinker, emotionally intelligent, strategic, proactive, engaged, self-motivated, passionate about consumer and patient experience, curious, blue sky thinker, passionate about the intersection of human, physical, digital, high technological aptitude #AscensionCXjobs #LI-Remote Why Join Our Team Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters. Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states. Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you. Equal Employment Opportunity Employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension. Pay Non-Discrimination Notice Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants. E-Verify Statement This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information. E-Verify