Ascension

Compensation

Full Description

Your future role at a glance Location: Remote with quarterly travel Department: Contact Center Centralized Scheduling Schedule: Day s hift l Full-time Salary range: $ 118,129 - $159,821 per year Eligible for an annual bonus incentive #LI-Remote Life at Ascension: Where purpose meets opportunity Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter. Benefits that help you thrive • Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options • Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance • Time to recharge: pro-rated paid time off (PTO) and holidays • Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning • Emotional well-being: Employee Assistance Program , counseling and peer support, spiritual care and stress management resources • Family support: parental leave, adoption assistance and family benefits • Other benefits: optional legal and pet insurance, transportation savings and more Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process. How you'll make an impact in this role • Transform our national Contact Center by leading and supporting robust strategic initiatives for world-class contact center support, focusing on centralized scheduling implementations and technology-enabled solutions, elevating our mission towards compassionate, efficient, and meaningful patient interactions. • Lead operational implementation of technology and automation initiatives that advance Contact Center performance, including AI-enabled workflows, digital channels, and call-handling innovations. • Provide leadership, consultation, coaching, tools, and tactics that support operational performance and organizational objectives. • Lead cross-functional teams to implement large-scale operational and business process improvements across the network. • Develop and maintain performance dashboards in collaboration with finance and operational leaders to support budgeting, forecasting, and data-driven decision making. What minimum requirements you'll need Licensure / Certification / Registration: • Certification specializing in Six Sigma Black Belt. Licensure required relevant to state in which work is performed is preferred. • Certification specializing in Lean Healthcare Mgmt. Licensure required relevant to state in which work is performed is preferred. Education: • High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those yearsbeing in leadership/management. What additional preferences we're seeking • 5-10 years of leadership or management experience in Customer Service or Contact Center environments, supporting all aspects of operation • Bachelor's or Master's Degree Equal employment opportunity employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. Fraud prevention notice Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system. E-Verify statement Employer participates in the Electronic Employment Verification Program. Please click here for more information. Responsibilities • Transform our national Contact Center by leading and supporting robust strategic initiatives for world-class contact center support, focusing on centralized scheduling implementations and technology-enabled solutions, elevating our mission towards compassionate, efficient, and meaningful patient interactions. • Lead operational implementation of technology and automation initiatives that advance Contact Center performance, including AI-enabled workflows, digital channels, and call-handling innovations. • Provide leadership, consultation, coaching, tools, and tactics that support operational performance and organizational objectives. • Lead cross-functional teams to implement large-scale operational and business process improvements across the network. • Develop and maintain performance dashboards in collaboration with finance and operational leaders to support budgeting, forecasting, and data-driven decision making. Qualifications Licensure / Certification / Registration: • Certification specializing in Six Sigma Black Belt. Licensure required relevant to state in which work is performed is preferred. • Certification specializing in Lean Healthcare Mgmt. Licensure required relevant to state in which work is performed is preferred. Education: • High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those yearsbeing in leadership/management.